Contact LA Fitness Support

Downloaded this app; eokay, opened this app; eokay, tried to create a membership from this app; everything not okay. After putting in my key tag number and moving to the next page, an error message kept popping up informing me of my inability to create a proper password! Whaaat? Okay, according to the message, if I were to use a minimum of 6 characters, and a ‘-‘ or an ‘_’ or an ‘.’ or a ‘@‘ esbfine ...... Never happened. No matter what combination of 6 letters plus I tried, I was just not good enough at creating this mysteriously elusive password! So if anyone else is having this same goofy problem, this how I solved it: Go back to the App Store and locate the LA Fitness app, then tap on the ‘App Support’ button. This will take you to the LA Fitness website where you have the option to create an account right there. Do it. It works flawlessly. Once I did that, the app itself has proven to be stable. 1 star for now .........

Why do I need to download a mobile app and adjust my phone’s settings just to get into a gym? It’s beyond ridiculous. Let me save you some trouble if you’re considering membership to this gym. Don’t do it. LA Fitness literally has the worst customer support I’ve ever dealt with. I’ve emailed and called so many times and no response. They do everything they can to not talk to you. At my physical gym, I get attitude from the kids behind the check-in counter because I give my number to enter the gym rather than use the mobile app. They seem incredibly put out by entering a few numbers into the computer and because I took them away from their social media for ten seconds. Did it ever occur to you people that some use company phones and aren’t allowed to download apps onto them? What then, LA Fitness?! Total garbage company. Go with YouFit…they care.

The 1/5 stars is not for the app alone but for the fitness centers in the minneapolis area as well. Never have I ever seen such an underdeveloped app and out process from a company that has the ability to charge you upwards of $500 a year for a membership. It’s honestly hilarious that the only way to cancel is to mail in a piece of paper to them, from their own website, AND you have to provide your own stamp...and lets be real, the money isn’t the problem. Buying a stamp is annoying but it’s not impossible. The thing that really amazes me is that they don’t have any kind of online cancellation. What. So. Ever. And of course if you try it in the fitness centers they will hit you with every kind of sales pitch they have. To speak specially about the app, if I had a dollar for every time it crashed on me or just went into a spin cycle I’d be able to afford a years worth of a Lifetime membership...😂