Contact VASA Fitness Support

by Llary03

I froze my VASA account back in September. At the beginning of January I was charged the monthly fee. When I called, I was informed it was because a freeze could only last 90 days, which I was never informed of. I was given zero notice that my 90 days was going to run out or that my account was going to be charged again. At this point I decided to cancel all together and was told I would still have a charge come out in February. It is completely ridiculous and I only see it as stealing money from customers, as I moved away and live nowhere close to a VASA gym. There should be no reason to charge me in January and February for a service I cannot even use. Completely unethical.

by Blessins

The app logs me out on a frequent basis. I use the exact same credentials to log in each time and the app is now telling me there is no account associated with my credentials even though I still pay for a membership and have my fee locked in. Their support line can’t take calls, it only takes texts. You have to wait several minutes before getting a reply. I’ve started to just have team members look me up at the front desk each time I go to the gym because the app is too much hassle. Not sure why they switched from the old one.

by ScruffyDemolishedEveryone

My husband and I opened accounts a few months ago. We enjoyed the gym for the duration in which we were members. We tried to cancel the membership because we are moving to a place with a free gym on site. In the process of cancelling, we were told both accounts were cancelled but we found out later that mine was left open. I only knew because I got an email warning me that I had a pending transaction from VASA, we called and they said that fee would be waived and we would be fine. A few days later, the fee was taken out and we had to use the *awful* online help service (because they hung up on us on the phone three times) and they said that we aren’t getting that money back even tho it wasn’t our fault and so we were charged, in all, $145 to close our accounts. Lack of communication, awful customer service. Not to mention, no sight of a refund for their error… but thank goodness they waived the $25 cancellation fee *the second time* we had to cancel. Just be warned that if you try to cancel they make you wait until they get their monthly and THEN you can cancel after paying for a month you can’t use. In all, we liked it when we were members, but it all goes to one star when you’re treated like garbage for just needing to cancel.