Contact VASA Fitness Support

My husband and I opened accounts a few months ago. We enjoyed the gym for the duration in which we were members. We tried to cancel the membership because we are moving to a place with a free gym on site. In the process of cancelling, we were told both accounts were cancelled but we found out later that mine was left open. I only knew because I got an email warning me that I had a pending transaction from VASA, we called and they said that fee would be waived and we would be fine. A few days later, the fee was taken out and we had to use the *awful* online help service (because they hung up on us on the phone three times) and they said that we aren’t getting that money back even tho it wasn’t our fault and so we were charged, in all, $145 to close our accounts. Lack of communication, awful customer service. Not to mention, no sight of a refund for their error… but thank goodness they waived the $25 cancellation fee *the second time* we had to cancel. Just be warned that if you try to cancel they make you wait until they get their monthly and THEN you can cancel after paying for a month you can’t use. In all, we liked it when we were members, but it all goes to one star when you’re treated like garbage for just needing to cancel.

I have downloaded this app and set up accounts for both myself and my husband. We normally share the same email but I had to set up separate emails for each of us. After downloading and setting up the app, the next time we attempted to log in to reserve an hour for work out per COVID, neither of us were able to access the app. After failed attempts we contacted support followed instructions which failed so we actually went to VASA and had a staff member help us to set up the apps once again. The very next time we attempted to enter the app it would not recognize emails/passwords. Contacted support and was given new registration keys for each of us. I entered, reset password then went to log in and again it would not recognize. I am sick of farting around with this app. If we get turned away because we haven’t reserved a time slot next time we go to VASA we will drop the membership.

I tried to login to the new app but it says that the email I’m using doesn’t have an account connected to it. I went back into the old app and sure enough under my account info there was the email address I was using to try to login to the new app. So do I have an account or no...? This isn’t my first bad experience with VASA’s account system. Last year I was trying to figure out how to reactivate my account but there was no information on the website or app about how to do that. The system didn’t recognize that the email I was using already had an account attached to it so it ended up letting me make a second account with the EXACT SAME EMAIL. That also somehow reactivated my old account without letting me know, and I ended up getting charged twice the next month as a result. VASA please fix these problems, I’m sure I’m not the first person to have them. It makes you look very unprofessional.