Contact Castlight Support

by Marmoanderson

I installed Castlight and it had my Garmin added from the previous Jiff app but Apple HealthKit does NOT work! This is a known issue that appears (based on previous reviews) to be an ignored issue. Support indicated through chat that it is a known issue but there is no fix.

Some pages in the app will simply not load, with a loading screen churning away for a minute+ and chat support didn’t load 3 of the 4 times attempted with an error the second time and nothing but an empty support screen three other times.

Loading times are slow for many of the app pages and content is arranged awkwardly so navigating the app can be frustrating.

I still enjoy perks for spending earned points, but even this process is more time consuming because each time you want to enter a 10 point drawing, you must do it individually. Not a big deal, but in jiff I seem to remember being able to select how many entries I wanted at one time so I didn’t have to sit through loading multiple screens for each entry. Again, not a big deal, but 10 entries now takes 10+ times longer.

Jiff was a better app in my opinion.

Many of the reviews of Castlight are also suspiciously 5 star ratings with too good to be true positive sentiments as if they were either bribed with points or not real users. Go read some and see for yourself.

by Gcon82

Updated to reduce from 2 stars to 1. The app went from slow to the point of not even loading. My phone is on the latest iOS and the app is updated, so this should not be happening. It has also stopped capturing data from linked applications such as Apple Health. Usage of this app has actively contributed to adding frustration to my day.

I want to like this app. It is really nice to have integration of a number of different health elements incentivized with rewards for achievement. It doesn’t really do anything that Apple Health is missing aside getting a reward. The biggest problem is that the App is painfully slow. It takes longer to load than any other app on my phone by a long shot. After the most recent update it won’t even load.

by Ralokote

This app does NOTHING!!! All reviews must be payed or something.

Only shows some of your benefits plan name and a link to their website. THAT’S IT!!!

Supposedly it gives you recommendations to improve your health... IT DOESN’T. The recommendations tab is empty even tho in the initial setup I connected it to Apple Health. But it doesn’t even show Apple Health stats.

Supposedly it gives you access to Doctors visits costs and nearby emergency care price etc... guess what? IT DOESNT

NOTHING WORKS!

It has been installed on my phone for about a week... giving it some time to refresh or something and... NOTHING WORKS.

Sent an email 5 days ago to Support and... no response. I called several times to customer service asking for a device store credit that I never got and they all gave me different answers but NO SOLUTIONS.

Funny thing is... some of my coworkers are using it and is working fine for them. They just don’t care if you’re having a good experience with the app or not.