Events Status

Published by Informa UK Limited on 2024-08-28

At the heart of Pharma - Discover your online event with our interactive mobile
app. The CPHI Event Planner puts the latest information about the event in the
palm of your hand.

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Common Events Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Events app on iOS and Android devices. Solve all Events app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Events iPhone Issues and Solutions

Events iOS app crashes, not working, errors
Events iOS app network issues
Events on iOS has black/white screen

Events Android App Issues and Solutions

Events has errors/crashing/not working
Events server network connectivity issues
Events has black screen

Events iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Events app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Events app crashes or not working on Iphone (iOS):

Close and restart the Events app on iPhone
Update Events app to the Latest Version for iOS
Uninstall and reinstall Events iPhone app
Update your iPhone to the latest iOS version

Fix Events on iPhone unable to connect to server/internet connection issues::

To resolve Events network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Events black/white screen (blank screen) on iPhone:

Follow the Events iOS app troubleshooting guide Here →

Events Android App Issues and Solutions

Fix Events not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Events app issues:

Force Stop the Events App
1. On android, goto "Settings" » click Events app. » click "Force Stop".

Update Events to the latest version on PlayStore

Clear Events App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Events app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Events.

Fix Events unable to contact server/ Events internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Events » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Events » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Events on android.

Solve Events black/white screens issue on Android:

Follow the Events android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Informa UK Limited, developers of Events.

20% Contact Match

Developer: Informa EM&P

E-Mail: [email protected]

Website: Visit Events Website

About this app

The CPHI Event Planner puts the latest information about the event in the palm of your hand. Events allows for excellent navigation around the event connecting you with exhibitors and attendees. At the heart of Pharma - Discover your online event with our interactive mobile app. It provides you with practical information about the conference programme, the speakers and the venue so that you can make the most out of your event experience with us.