SOTRA Status

Last Updated on 2024-02-16 by SOTRA

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1 User reports:
App has problems

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⚠️ Most reported problems ⚠️

Not working

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Common SOTRA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SOTRA app on iOS and Android devices. Solve all SOTRA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SOTRA iPhone Issues and Solutions

SOTRA iOS app crashes, not working, errors
SOTRA iOS app network issues
SOTRA on iOS has black/white screen

SOTRA Android App Issues and Solutions

SOTRA has errors/crashing/not working
SOTRA server network connectivity issues
SOTRA has black screen

SOTRA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SOTRA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SOTRA app crashes or not working on Iphone (iOS):

Close and restart the SOTRA app on iPhone
Update SOTRA app to the Latest Version for iOS
Uninstall and reinstall SOTRA iPhone app
Update your iPhone to the latest iOS version

Fix SOTRA on iPhone unable to connect to server/internet connection issues::

To resolve SOTRA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SOTRA black/white screen (blank screen) on iPhone:

Follow the SOTRA iOS app troubleshooting guide Here →

SOTRA Android App Issues and Solutions

Fix SOTRA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SOTRA app issues:

Force Stop the SOTRA App
1. On android, goto "Settings" » click SOTRA app. » click "Force Stop".

Update SOTRA to the latest version on PlayStore

Clear SOTRA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SOTRA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SOTRA.

Fix SOTRA unable to contact server/ SOTRA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SOTRA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SOTRA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SOTRA on android.

Solve SOTRA black/white screens issue on Android:

Follow the SOTRA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SOTRA, developers of SOTRA.