Skolengo Status

Last Updated on 2024-09-01 by Kosmos

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17 User reports:
App has problems

User reports 17

⚠️ Most reported problems ⚠️

Not working

47.1%

35.3%

Account

5.9%

Crashes

5.9%

problems reported in the last 24 hours

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Have a Problem with Skolengo? Report Issue

Common Skolengo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Skolengo app on iOS and Android devices. Solve all Skolengo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Skolengo iPhone Issues and Solutions

Skolengo iOS app crashes, not working, errors
Skolengo iOS app network issues
Skolengo on iOS has black/white screen

Skolengo Android App Issues and Solutions

Skolengo has errors/crashing/not working
Skolengo server network connectivity issues
Skolengo has black screen

Skolengo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Skolengo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Skolengo app crashes or not working on Iphone (iOS):

Close and restart the Skolengo app on iPhone
Update Skolengo app to the Latest Version for iOS
Uninstall and reinstall Skolengo iPhone app
Update your iPhone to the latest iOS version

Fix Skolengo on iPhone unable to connect to server/internet connection issues::

To resolve Skolengo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Skolengo black/white screen (blank screen) on iPhone:

Follow the Skolengo iOS app troubleshooting guide Here →

Skolengo Android App Issues and Solutions

Fix Skolengo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Skolengo app issues:

Force Stop the Skolengo App
1. On android, goto "Settings" » click Skolengo app. » click "Force Stop".

Update Skolengo to the latest version on PlayStore

Clear Skolengo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Skolengo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Skolengo.

Fix Skolengo unable to contact server/ Skolengo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Skolengo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Skolengo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Skolengo on android.

Solve Skolengo black/white screens issue on Android:

Follow the Skolengo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kosmos, developers of Skolengo.

About this app

• D'effectuer très simplement les principales démarches : prévenir d'une absence, justifier un retard, recharger son porte-monnaie... • D'être informé au plus vite des changements dans l'organisation du quotidien. Comment se connecter ? Utilisez votre compte EduConnect ou votre compte ENT en toute sécurité et disposez d'un point d'entrée unique et d'un accès facilité à tous les outils de l'établissement. Connectez simplement tous les comptes de la maison sur un même téléphone ; l'accès de chaque compte est protégé par un code pin. Vos enfants n'ont pas de mobile ?