HealthEquity Mobile Reviews

HealthEquity Mobile Reviews

Published by on 2021-01-05

The HealthEquity mobile app is a convenient and powerful tool that gives you
on-the-go access to your benefit accounts. Features include: · On-the-go
access and history: Access all account types wherever you go. ·
Documentation: Take a photo with your device, upload images from your...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


HealthEquity Mobile Reviews


  • By

    Push notifications!

    I love how I get notifications as soon as my card is ran. I can take a picture of documentation and upload it right to my profile and I can use that documentation to request reimbursement or link it to an existing claim on file. The improvement I think it needs is to integrate advisor into the mobile app and to get an alert if your balance starts to go below a limit set by the person


  • By

    Terrible

    I used another FSA app at my previous job, and the change to this app has been just awful. Don’t bother to set up TouchID. It will make you redo it about once a week. Also, you can submit claims on the app, but you can’t request reimbursement to your bank account without logging in through a web browser. There are some other weird quirks like if you want to submit a claim for reimbursement from a dependent care account, it still asks you about the “patient.” Finally, claims take FOREVER to process from this company. If you request a fund transfer to your bank account, don’t count on accessing your funds for AT LEAST a week.


  • By

    Awful

    I’ve used this app for a few years now. It gets worse and worse by the day instead of better. There’s constantly glitches with it. I haven’t been able to get reimbursed for a claim for days now because it just keeps timing out. It also currently won’t let me match up a payment made with my card to the respective claim. Making a one time contribution requires logging on via a browser. If you use the app it will be a recurring contribution. All in all this app is the worst. Apps are suppose to make lives easier not more difficult.


  • By

    Makes life easier

    App functions great, easy to use and navigate. I can do everything I need from my phone. My favorite thing is that I can upload my receipts as soon as I have them...even when I’m sitting in the waiting room at the doctors office. I can do it right then and don’t have to worry about it later. It’s super fast.


  • By

    Losing functionality

    This app has not been updated for quite some time. There is some functionality that has stopped working. I can no longer match claims to card payments. Previously I could complete this via the app. Now I need to complete this via a browser. I tried to report the problem sending in detailed instructions and was told I need to call a help desk number.


  • By

    Makes my life so much easier

    Good app, setup was easy, functioned just the way i expected it too. Really psyched to have this, makes my life so much easier. The only thing I wish it had was the ability to filter by dependent. This is available on the web version and is very helpful when trying to track down claims.


  • By

    On the go access

    I love being able to check all of my balances, review transactions, and submit for reimbursements on the go! I’m also terrible at keeping receipts, so being able to take pictures and upload them right to my account is sooo useful.


  • By

    Fastest way to move money

    Seems this is the easiest way to get reimbursed. I just snapped a picture of my dental receipt I paid with my credit card, and submitted for reimbursement. I was able to select a few other claims while I was in there and did them all at once.


  • By

    Won’t display investments

    I’ve notified their customer service (no reply of course) that the app does not show investment balances and frequently shows “$0.00” instead of the actual balance. Makes me question if the other numbers are correct.


  • By

    Solid App

    The app makes it easy to manage my account especially when it comes to reimbursements. Snapping a picture of a receipt and matching it to an expense has saved me a ton of time instead of using the website.


  • By

    Lacks Basic Functionality

    My previous HSA provider app was much better. It used to show Pending transactions when using the debit car this made a lot of sense because I could take a picture of a receipt and then attach it right away and not have to remember to come back and attach it 3 days later when the transaction has posted. Same with deposits...if payday is Friday show the pending deposit...how is this basic functionality missing in 2019?


  • By

    Broken app

    I tried to use the app to manage my account and to submit reimbursement requests. I found panels overlapping many times making navigating and viewing info nearly impossible. The header would overlap into the top bar where the time and icons reside, which would render the menu button inaccessible, forcing me to restart the app multiple times to reset the glitches so I could get done what I needed to do. App has good potential but has critical alignment issues.


  • By

    Needs bug fixes

    A couple times I have used this app and the screen splits like it was about to slide over to open another page but freezes and i can’t get to the home page.


  • By

    Easy to use

    I like being able to view my claims and upload receipts when I’m away from my computer.


  • By

    Poor performance

    App is extremely slow to load and functionality is worthless. Save yourself the effort and headache and visit the website instead.


A better way to Contact apps


You can now contact HealthEquity Mobile customer service directly
via Email using our new site - AppContacter.com

Contact HealthEquity Mobile directly


Is HealthEquity Mobile Safe?

No. HealthEquity Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 166 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for HealthEquity Mobile Is 20.0/100.


Is HealthEquity Mobile Legit?

No. HealthEquity Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 166 HealthEquity Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HealthEquity Mobile Is 20.0/100.


Is HealthEquity Mobile not working?

HealthEquity Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with HealthEquity Mobile? Report Issue

Leave a comment:



Why should I report an Issue with HealthEquity Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of HealthEquity Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a HealthEquity Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HealthEquity Mobile.


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