Novant Health app not working? crashes or has problems?

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Last Updated on 2019-12-22 by Novant Health

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Common Novant Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Novant Health app on iOS and Android devices. Solve all Novant Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Novant Health iPhone Issues and Solutions

Novant Health iOS app crashes, not working, errors
Novant Health iOS app network issues
Novant Health on iOS has black/white screen

Novant Health Android App Issues and Solutions

Novant Health has errors/crashing/not working
Novant Health server network connectivity issues
Novant Health has black screen

Novant Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Novant Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Novant Health app crashes or not working on Iphone (iOS):

Close and restart the Novant Health app on iPhone
Update Novant Health app to the Latest Version for iOS
Uninstall and reinstall Novant Health iPhone app
Update your iPhone to the latest iOS version

Fix Novant Health on iPhone unable to connect to server/internet connection issues::

To resolve Novant Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Novant Health black/white screen (blank screen) on iPhone:

Follow the Novant Health iOS app troubleshooting guide Here →

Novant Health Android App Issues and Solutions

Fix Novant Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Novant Health app issues:

Force Stop the Novant Health App
1. On android, goto "Settings" » click Novant Health app. » click "Force Stop".

Update Novant Health to the latest version on PlayStore

Clear Novant Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Novant Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Novant Health.

Fix Novant Health unable to contact server/ Novant Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Novant Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Novant Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Novant Health on android.

Solve Novant Health black/white screens issue on Android:

Follow the Novant Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Novant Health, developers of Novant Health.

About this app

Find a doctor; locate the closest urgent care or emergency department; get maps and directions to our facilities. Get well soon with a mobile app from Novant Health. You can even save your favorite doctors and locations for quick reference!