Novant Health Status

Last Updated on 2019-12-22 by Novant Health

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Common Novant Health Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Novant Health network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Novant Health App
1. On android, goto Settings » Novant Health » click [Force Stop]

Clear Novant Health App Cache and Data:
1. On android, goto Settings » Apps » Novant Health » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Novant Health.

On android, goto Settings » Apps or Manage Apps tab.
Click Novant Health » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Novant Health » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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Developer: Novant Health

Apr 02, 2025, 07:36 PM
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