Contact Scanner App Support

by JRLBell

This is really a zero star rating. This app has not worked since version IOs v. 11.0 (maybe 10). The developers don't seem to know how to update the app. Sure, the camera works fine. The cropping of the scan is not as good as it used to be. But, the app no longer connects to Dropbox, One Drive, or Google Drive. In fact, it not only doesn't work with One Drive, but it also doesn't give an error message. The last time I had it auto-uploading to Dropbox, at least it told me that the upload failed. I lost a bunch of documents believing that they were uploaded to One Drive. So, the app is pretty much useless unless you want to connect to Evernote or email the scan to your self every G.. D.... time. What good it a scanning program on your iPhone, if it can't upload the scan anywhere?

I've emailed support with feedback several times and all I get back a canned email saying the problem is fixed and they are working on new things for the next update. That's a bold face lie. The update hasn't happened. They haven't offered a true update for a year. Certainly, none of the many problems with the app have been addressed. All the high ratings and excellent reviews are from that time period or before. The more recent ones are similar to this one. Definitely, do not buy this app. I suggest finding a different app that lives up to its claims rather than wasting your time with this one.

by PappaD_CNY

Have had this app for many many years, and used to use it about once or twice a year. Used to be you were only allowed to have two documents at a time, which was fine for me. Now I have a newer iPhone, and the newer version of this app will no longer let me save. I have no other documents in the app, and when you get to the end of the process and want to save, it pops up a screen telling me I need a subscription to have the extra features that I don’t use, and my only choices are to buy the subscription or to cancel out of the pop up and then cancel my scan. Smells like a bait and switch, if you tell me I’m allowed to have up to two scans, and then after I delete them and start a fresh one, you prevent me from saving without paying you. Shame on you! ….I guess I’ll be looking for someone else’s app to depend on, and will make sure to tell EVERYONE I see with an iPhone to STAY AWAY FROM TINY SCANNER!!!

by Blauenfir

New update makes controlling the contrast of a scan incredibly clumsy and frustrating, resetting the page every time a slider is altered. App doesn’t leave the sliders open long enough for a user to see what they change and make a decision. This is a really crappy UI for an iphone now, and it’s so frustrating that I’m considering switching over to a competing camera scanner app because of it. I just want to be able to check that my writing on a scan is legible and the new update has made that 10 times harder. I appreciate the other options, but this one change is a big enough deal to lose multiple stars from my review.

Suggestions to fix: make the contrast sliders stay onscreen until the user chooses to dismiss them. It’s that simple. Also let the visual result adjust itself without snapping back to the original unzoomed document size, comparison is easier that way. I know the app has the ability because it did this fine before the update.