Contact Scanner Support

A couple things. This is first of all not a very good app. The “scan” that it does is just a black and white picture that is cropped along the page lines—which in no way looks like you actually scanned a document. Secondly, the app uses nefarious methods to get users to subscribe for $10 a month. $10 A MONTH!!! For an app that a 12-year-old could make. It’s a joke. Not only would $10 for a one time purchase be absolutely ridiculous, but they subscribe you automatically to the monthly billing, and make it purposely confusing as to how you might unsubscribe. This is an perfect example of tech being used unethically to exploit customers. I’m lucky that I’m a 25-year-old with a decent knowledge of how these things work. I can only imagine how many retired folks are being charged $10 a month and have no idea how to unsubscribe. What a pitiful way to earn money. This is the exact kind of thing Apple should be flagging—instead, they put their ad at the top of the search result page when you look for a scanner app. An ad which, by the way, is being paid for using the funds they’re siphoning from unwitting customers. Pathetic.

I was trying out this app to see if it was more convenient than using my scanner. Maybe it was because it was the free three day trial version that was the issue but there was no guidance on how to use this app. It seemed intuitive at first (you use the camera icon to begin scanning your document). However, it appears that you must hold still the camera to take 20 to 30 shots of your document. Then, the app would shut down without saving the document. I went through this process several times. Connecting with support was complicated/tone consuming and not helpful. I can only assume that the pay version is a lot more efficient. But, I’m not willing to try it out based on the free app experience. Finally, I provided my credit card information for the three day trial and have no idea if by deleting the app, that assumes I’m canceling. Just lacking info on how the scan works and a bit shady on whether I am going to be charged for this “free trial”.

The scanner seems to work okay, just like any other scanner app really, but there is a screen that pops up when you’re ready to start using the app asking for your credit card, that “will not be charged” if you’re using the free version. You think you have to give the information in order to use the app. You think you can’t move forward and start scanning your docs without the information. They word it in such a way that they make you believe it’s needed as part of the set-up to use the app, the card won’t be charged. But as soon as you enter the credit card information BOOM!! They’ve got you and you’re card gets charged. Then good luck finding out how to contact them to stop the charge. There is no contact information and the only two email addresses you can find, are both “unknown” and “undeliverable.” I had to call the credit card company to dispute the charge and I put an alert on this company, and then canceled my credit card. Beware!!!