Contact CamScanner - PDF Scanner App

Contact CamScanner Support

Published by on 2023-12-25

About: The most intelligent scanner app Trusted by 750M+ users CamScanner is an
all-in-one scanner app. It turns your mobile device into a powerful portable
scanner that recognizes text automatically (OCR) and improves your productivity
to save your time.



How to Contact CamScanner Customer Service/Support

CamScanner - PDF Scanner App Contact Information

Listed below are our top recommendations on how to get in contact with CamScanner - PDF Scanner App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CamScanner - PDF Scanner App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of INTSIG Information Co.,Ltd



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Contact e-Mail: [email protected]


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Developer: INTSIG Information Co., Ltd.

E-Mail: [email protected]

Website: Visit CamScanner Website

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E-Mail: [email protected]

Website: Visit INTSIG Website





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Reported Issues: 82 Comments

4.9 out of 5

By Esther Akinbinu

3 weeks ago

I was charged for a renewal I never agreed to or allowed. Please refund my money

By Tejendra Singh

1 year ago

I have three iPhones (6s, 8, X ) having CamScanner app in all but now I phone 6s is not working properly. How can I transfer my all CamScanner files / data in my other phone.

By Sherralie Majeski

1 year ago

I need to pull-up and print documents from 2020 and 2021. How do I do pull them up.

By John Ooi

1 year ago

I download your app from my Play Store thinking it is free download. There is no indication that I have to pay for this app. But was charged RM 174.99 by my operator, Maxis. I do not intend to purchase it and request a refund from your side. Thank you.

By bless

2 years ago

Your app is a scam. please refund my money

By Tashawna Bryant

2 years ago

Hello, I made my purchase in April and need to be able to login from a different device. Are you able to send me instruction also I would like to know why I paid so much more priced at 69.99 now price is 39.99 for a yearly subs.

By Samira S

2 years ago

I canceled the subscription after 3 days of the free trial but have been charged 55.99 $!!!!! PLease refund!! I am not happy with that.

By Payge Avery

2 years ago

I've been using CamScanner for a long time now. Today I tried to send a document to my email and it keeps telling me "You haven't set your email account, please go to your phone "Email", tap "add account" to create your email account. I don't understand this. I already have an email account. Please advise.

By ola

2 years ago

Hello, i installed your app few days ago and had a 3 day trial after the trial i didnt want to continue with a full subscription. i forgot to cancel the free trial. i have been charged £58.99 . i woukd like a refund as i dont want this app and dont wish to subscribe for this. pls could uou refund my money. Thanks

By Janine

2 years ago

CAMSCAMMER!! Charged for a service I have no intention of using. No one will get back to me despite the many emails I have sent. I was charged $70 for an unused service. i am on benefits - that money is taking food out of my childrens mouth. REFUND IMMEDIATELY or face legal action. Seems I am not the only one to complain of this injustice.

By Janine

2 years ago

I have been charged $70.00 for a subscription that I do not want nor intend to use. It would appear CAMSCAMMER has been doing this to many people. I have sent many messages and have not had ONE response. I want my money REFUNDED IMMEDIATELY. I am on benefits and you have just taken the money out of my childrens mouths. You do not offer a verbal contact service and it appears no one in email support wants to contact me back either. I put it to you that you have taken my money without my permission and if this is not resolved ASAP I will be using this page with all the similar complaints and taking legal action to not only get a refund back to get your CAMSCAMMER App SHUT DOWN!

By Carla Kraszulyak

2 years ago

I did not opt in for a year long premium subscription, and was charged $49.99 today. I want a refund for the money deducted from my account.

By Archie Mohlabane

2 years ago

I have cancelled CamScanner and Uninstalled it from my phone but I am still being charged. I emailed two weeks ago to report this and there is money still being taken off my account.

By Frances J Dodson-Katras

2 years ago

I don't know if my fax was sent and I believe I was charged twice. The first time it did not allow me to put the number I was trying to fax to. Second time I put the number in but not sure if it went to the correct fax #

By Deepshikha

2 years ago

I have been charged $90 however i never subscribed for it... i want my money back

By Taylor

3 years ago

Email Sent, charged $97 instead of the $5.99 weekly subscription after free period renewal which I clicked prior, want my money back

By Sidharth Jakhu

3 years ago

Hi this is sidharth jakhu from calgary (AB) , canada , yesterday I opened camscanner there was a add on camscanner , i click on add they deducted my 79.99 dollar , I don’t want any another service , plz pay back my money, thanks

By Tendai Chipo Machokoto

3 years ago

Please cancel my subscription l don’t want it it’s been four months trying to contact you guys

By Bukola

3 years ago

I try 2day trial, but now they charge for £44.46. Please cancel it for me i don't use it anymore refund my money back.

By Larry

3 years ago

Would like to cancel now.

By Patrick

3 years ago

I'm using a Samsung Galaxy S10 and the App stopped letting me attach JPG and PDF to emails. I get an error "Unable to add attachment" every time I try using the SHARE function to send these files. This used to work great. Please let me know how to resolve this.

By Pooja Kunduru

3 years ago

Please cancel my subscription, I really don’t use this app. I was charged 90$ which is not worth at all

By Angelita

3 years ago

I ve been trying to use it again. I’ve been charge and the system is not working. Converting my photos to pdf and emailing is not working. The regular emailing of documents don’t work either none is working and you had been charging me. Pls make the system work for all it’s worth. Expecting for a quick response.

By Aprel spearman

3 years ago

I would like to cancel my subscription and get my money back! Got for a job couldn’t even use it but 2 forgot I had it or that there was a trial! I can’t afford 59.99 for a years worth of service for something I will never use again in my life!

By Osibanjo Anthony

3 years ago

Good day, I redownloaded camscanner on my phone yesterday and was charged a yearly upgrade payment of (17,900niara)of which I had already paid for some 3 months back. I tried to cancel the transaction as soon as I observed it was going to charge me again. I cannot afford to pay again because I already paid for the year before. Why should I be charged again for an upgrade I already paid for? Kindly reverse the transaction please cause I have no intention to pay again and I am in need of money at the moment . my email address is flezybitt@redacted My account number is 2020590110 Bank name is Zenith Bank Name is Osibanjo Olawale Anthony The transaction was made with a zenith debit card. Pls reverse it. I sent a mail yesterday to support@redacted but I dont know if it went through or not. Thank you

By sara

3 years ago

please refund me back my amount

By Saroj simkhada

3 years ago

I was trying to buy a monthly package which was 5500won as shown. I mistakenly click for the annual package which is 66000 won. Where should I apply for my money back?

By Rohit Chauhan

3 years ago

I'd login not working

By Emanuele Seimetz

3 years ago

I meant to keep app just for basic subscription for only few documents, I was directed to try the 3 days free trial but didn’t authorize any charge on my Apple account at all without further information. Now I got charged $59.99 for the subscription + $4.95 tax total $64.94 which overdraft my bank account. There’s no customer support number I can speak with and no email answer for my problem.

By heng yi

3 years ago

There was a mistake, I didn't not opt for the 1 year membership just one week. please refund me.

By Charize Mae Magsino

3 years ago

Please give me back my money!!! I have only used the trial version and deleted the app right after. I don't even have it on my phone anymore for so long. But now, I checked my money online, you took 2,950 PHP from me! Please give it back! I really need it! I did not give permission for subscription!

By Lee Yin Lin

3 years ago

I NEED HELP PLEASE! with all the distress of having to close my business this year. The subscription to your service (app) was the one thing I neglected to get on top off and it is now just auto renewed at a cost I really cannot afford! I love you app but I just don’t need it any more as I’ve had to dissolve my business :( how do I cancel the subscription and get a full refund as I’ve only used it for a short period of 2020 and do not require it at all in 2021? Please. I’m really sorry to go public with this but I could not find away any decipherable concise information about how to do this online so I’m reaching out for your assistance ASAP as this money is invaluable to me and your urgent attention would be greatly appreciated 😭 this has only just happend now however my anxiety is already through the roof !

By VICTOR

3 years ago

Please refund the amount of 49.99 euros debited from my account. I am not interested in any subscription. Thank you..

By Jessa Presto

3 years ago

Like anyone else here, I got charged even when I cancelled the subscription. Did anyone here successfully got refunded? The amount that got charged from my account is for one month subscription.

By Candice

3 years ago

I signed up for the free trial and CamScanner charged me for a premium account $77.99 I have never authorized on the same day,No Customer service no. Please refund me back.

By Jessica Peixoto Rodrigues

3 years ago

I cancelled on 3rd day of free trial and still got charged. Tried to contact on the APP but didnt get any answer. The worst contact service ever. Please cancell my acount and refund me!

By Lourdes Melendez

3 years ago

I am only have an IPhone 11 plus try to fill up some information request, not able to fill out the information., even I have the best campscaner link make me very difficult to finish my job, try to contact person to can help me but not way to contact direct person only get this site to resolve this easue I am request resolve the problem. I do not have computer at this point, I try very hard to get resolve but able to do it my self. Need technical support to help me with this easue please. My phone 1-347-489-9943 my email melendezlourdes1@redacted. Please appreciated you urgent respond.

By Anjali Lonare

3 years ago

I tried to cancel the free 3-day trial and it wouldn’t go through now I have been charged $49.99. Please refund I did not want to use the app. Thanks.

By Rasheduzzaman

3 years ago

Hello dear I didn’t subscribe your app but you token money from my account please give me my money back

By Tracey Lake

3 years ago

I downloaded the app to scan my timesheets but it would not work. I deleted the app off my phone but you took £48.99 from my account. I then downloaded it again, still cant use it, have to put up with adverts and then messages asking ,e to upgrade to premium? My friends use this app for free with no problem at all, I am paying and cant get it to work properly. How do I speak to someone about it?

By Joseph Fattorusso

3 years ago

I paid for year recently on phone that died...I am not paying again...I will report you to consumer affairs if I don't get help to use account on new phone

By Ramandeep Kaur

3 years ago

I didnot subscribe this app and now this has deducted the money from my account for a year and I would like you to refund my money asap otherwise I will take legal action because I already tried contacting the company and nothing happened!

By Vielka

3 years ago

Total scam, it keeps taking money away from you!!! It never canceled

By skye rogers

3 years ago

bloody shocking interface regarding having to subscribe once having used the 'free trial'! omg....! you will go out of business with a 'service' like this. I will report you to fair trading. You cannot run a business like this...so very shonky guys...shame on you!! so many people want OUT of your app but you do not allow it..... rectify this ASAP or expect the bad news to spread about your shoddy app!!

By Cindy Murphy

3 years ago

I inadvertently hit a button to buy a subscription and then immediately cancelled it. Today I see I was charged $38.96 to my apl pay account and I need to have that refunded. I never intended to purchase it and do not need it.

By Becca

3 years ago

It would not let me download the app that I have used before without doing the free trial for the premium service. I tried to cancel the subscription and now am being charged. I do not want the $49.99 premium that I was charged for. How do I remove this from my charges?

By Michael Mahabir

3 years ago

I accidentally deleted your app. By accident it had some important information on it, is their any way I can get it back? Please help. Thank you. 845-480-2075

By Sandra

3 years ago

Bonjour ! Je viens d’être facturé 49,99€ Pour la version prémium de votre application que je n’ai jamais demandé et JAMAIS accepté. REMBOURSEZ moi mon argent. Vous m’avez débité il y’a trois jours et je n’ai utilisé aucune fonctionnalité de CamScanner depuis ces trois jours alors remboursez moi mes sous bande D’ARNAQUEURS!

By Aakash Dhiman

3 years ago

PDF scanner ke contet no Kya haiii

By Aakash Dhiman

3 years ago

I am not used pdf scanner my Money Rs 589 refund please refund my card

By Aakash Dhiman

3 years ago

My payment 589 Please refund refund please I m not Using Please Refund

By Aakash Dhiman

3 years ago

Mujhe meri payment chiye

By Samaiya Clark

3 years ago

I got charged $49 fee. Requested refund and never received it.

By Jade Tan

3 years ago

Hi. The advertising on this app when I downloaded CamScanner led me to believe that I needed a premium account to operate this app. I intended to use the trial and uninstall the app soon after as a result. However, it appears that I have been already charged a year's subscription as the trial period expired without notifying me. I since discovered that I did not even need the premium version for what I used the app for. I believe the advertising for a premium account was misleading to me. I would like to request for a refund as I do not need to use the features offered for a premium account, which I should not have needed in the first place. Thank you for your consideration and I do look forward to your most favourable reply.

By Jennifer

3 years ago

What a scam. I sent email the day before payment was due. You tried to pull funds from my account later that day! The free trial ended at midnight you tried to pull funds at 11:34. I don’t want your services. Take it off my phone. I’m not paying for something I don’t want or need

By Mausam Pradhan

3 years ago

I tried to cancel the free 3 day trial and it wouldn’t go through now I have been charged $81.99. Please refund I did not want to use the app. Thanks.

By Elizabeth Alvarado

3 years ago

I need to cancel this account...I signed up as a free trial and now it has charged me $54.99. I will be going through my bank to stop payment and will be asking for a refund!!!

By Divyesh Kumar

3 years ago

need a copy of all documents which have been stored on Cam Scanner Cloud. Please help with them as I am not able to retrieve the same from the cloud as India has banned your website / Apps

By Tim wlodkowski

3 years ago

I signed up for the free trial and it automatically charged me $50 for the premium account if I will not be refunded I will report to chase as fraud. No contact info means you guys do this on purpose hoping people just give up and accept they lost $50 for the year. I want my refund.

By Urvashi

3 years ago

I did not sign up for premium subscription.. Still charged me money Please cancel it

By A Jasper

3 years ago

Can you please refund my £48.99 as I did not ask for subscription, I will also be contacting my bank to get refund

By Ronald Smith

3 years ago

You have debit my account for the last two years in a row and I would like a refund because I am no longer using your service

By Kelly Taglieri

3 years ago

I did not sign up for Premium. Please cancel and refund money.

By Jose Ramos

3 years ago

you guys literally said there was a 1 year premium for students and it hasn't even been a year and you're already expiring my premium.You guys suck!

By Sharanya Reddy

3 years ago

Cancelled my subscription before three day trial ended and still got charged the $49 fee. This is so unprofessional, please adhere to what a free trial entails!!! And refund the money!

By Sheila Davis

3 years ago

I have a problem with my phone. I had to delete the app off my phone and when I put it back now it keeps asking me to pay again. Also I can’t scanner or send a document. My Account is Sheila Davis Sheidav7@redacted. (732)239-6670

By Maddason Beckham

3 years ago

Cancelled on 3rd day of free trial but still got charged. REFUND!!!!!

By Amanda Berlingeri

3 years ago

I tried to cancel the 3 day trial and it wouldn't go through and I just got a message they charged me $49.99 and I do not want the app. Please refund my money. I do not want the app thanks

By Kathy C

3 years ago

How do I cancel? I tried this product and do not want it. Why is there no # to call? Please provide customer service phone #.

By Danielle Lickfeldt

3 years ago

On August 14 I was charged $49.99 for a premium account that I NEVER agreed to!! Due to this unauthorized charge my bank account is now overdrawn!! PLEASE CANCEL this membership immediately and refund my account!

By Elle Arsove

3 years ago

I'm finding that even when sending a small doc of 5 pages, the docs aren't being sent...even saving them as small as possible.

By Michael Norwood

3 years ago

Need refund. Uniatalled app after 1 day. Now, aim being charged $53.xx.

By Nippun singh

3 years ago

U guys are fraud,not even purchased your subscription than also you guys deducted 75$ dollars from my account,,this is a loot. Need my refund

By Ramana

3 years ago

The following link sent me got expired, would it be possible to extend for one more week, please? https://www.camscanner.com/share/show?encrypt_id=MHg1YzI1MGU0Mg%3D%3D&sid=5C6135B4F608494DUY9t57BX Thanks! Ramana

By Joanna Valentin

3 years ago

I can’t receive my documents on the computer when I’m connected to the same account, it should update right?

By Muhamad Naufal

3 years ago

I didn't subscribe any Camscanner Premium but my money already deducted. I need refund please

By P Hampton

3 years ago

My fax feature will not work! There is no customer support number😱

By John Haffner

3 years ago

I signed up for a 30 day free trial and learned that same day that my company does NOT allow the use of CamScanner on any of our work-related equipment. I cannot find any service phone number to cancel and I cannot use the website since I did not retain my password since I was not going to use this software. Why is there no service phone line???

By Annamarie Till

3 years ago

I tried to cancel the free 3 day trial over the weekend and it wouldn’t go through now I have been charged $49.99. Please refund I did not want to use the app. Thanks.

By El-Tirador


Was (past tense) the absolute best productivity tool in my arsenal… was

I am a very busy person and, as an engineer, I have tried to gather the best tools available to get “it” done. This app was one of the examples I would share with our developers as an example of how good gui design, human factors, and efficiency along with creative solutions to common problems should be done. Sadly I knew it wouldn’t last. It did for years remain am outstanding tool, but the nature of creep set in ( all those I want features from the comment section and online reviews cause the focus and scope to creep away from the apps core purpose). What creep does is turn an app into a Swiss Army knife. We all talk about them, and we admire the ingenuity of the Champion model that has every tool on it one can fit in a knife but, ever seen anyone use one? Its bulky and clumsy and not good at anything but has a tool on it for everything. No, the Swiss Army knives we actually use are the smaller purpose built nail clippers and tooth pick holders with a small blade. What we have here in the app now, is the clumsy Champion model, not the clean efficient tool it was once but is not any longer. I am moving on to find something more aligned with my needs. I wish this effort luck but I dont see how in its present form this app can hold a candle to its previous outstanding capabilities.



By Badboy3772


Do not get this app. It’s a scam

I purchased this app. They took 53 dollars for the year subscription and I didn’t receive it. I tried contacting the company several times no response. The app has a water mark on it and the only way to get rid of the water Mark was allegedly purchase the subscription. First of all they get you with its 2.99 a month, so you click on it only to discover they remove 53 dollars all at once. Ok fine, not what I thought I was signing up for but at least I’ll have the subscription paid for the year and use it. Nope. The subscription never activated and each time I use it it says I haven’t paid for the subscription. I click on the activate subscription and it takes you back to the menu to purchase it. I’ve contacted apple iTunes who has said oh it’s an issue the developer has to correct but if they don’t contact us. The developer refuses to return my emails or fix the problem. Now apple iTunes is pushing the issue off not wanting to remedy the situation. Apple iTunes I thought this company was represented through your app. Will never trust apple iTunes again and I would definitely make sure you don’t purchase this app.



By Autumn Kim


Stole my money after I cancelled my subscription

I downloaded this apps free trail to try it in comparison to other scanner apps and I did not like the app at all. There are other apps out there that are easier to use at a much lower price- so I cancelled my subscription 1 day into my 3 day free trail. On the supposed third day of the free trial- after I already cancelled the subscription and deleted the app- I was charged $60 for 3 months. I did not want the subscription in the first place and had ensured that I cancelled before I would be charged. This app stole my money. I have attempted to reach out to the customer service email several times (I have also failed to find a phone number or a live chat). I have yet to hear from them after a week of trying to get in contact with someone to get my money returned to me. I have now had to get in contact with my bank to dispute the charge since it was unauthorized. I did not want it to get to that point but due to the negligence of those running the app/customer service I have had to.




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