Contact Microsoft Lens Support

by Mekaneck84

I’m updating my review but staying with one star. There was an issue where the option to create a text box was disappearing but it has been resolved. The issue I still have, which is more concerning, is that some pictures get stuck in the “transferring” state when trying to save them to OneDrive. You’d expect this to be the most flawless option, since I’m keeping the image in the Microsoft ecosystem. But no, after taking a bunch of inspection photos and uploading them to my OneDrive, I go back to the office to find a few of the thumbnails still showing the “transferring” symbol. In this state you can’t view the picture or re-try. Force close the app, reboot the phone, nothing happens. I left them alone in the state for days, and nothing happened. The only option available was to delete the image. Do I call the customer back and ask them to tear apart their machine again so I can grab the pictures I need? I’m sure if I tell them the Microsoft software I was using is buggy, they’ll happily stop production and take their machine down again for me...

by ColePar

Upon initial installation, this app was my lifeline for college assignments but the more I used it the less functional it became. It started without being able to connect to my OneDrive, and then losing camera functionality altogether and now it won’t even run when I try to start it. Absolutely disappointed with the app at this point

EDIT: I got a developer response so this is my reply, I’m on iPhone 6s Plus on the latest OS. (Not sure what the number is specifically). I have had camera issues in the past so I don’t believe it is your app not being able to open my camera. But when the app does work, it won’t save any PDFs to my one drive. Even if I uninstall and reinstall. Also even when it doesn’t open my camera, I still have the work around of going through to my camera library, but ever since the last update, the app won’t process me clicking the icons and takes forever to even open it. I’ve never had issues with device operation other than the camera being buggy but all my other apps work fine with no lag whatsoever

by DonnaFlorida5

I received a great promo for Lens because I have an office subscription. It made me want to love Lens. But Lens is lacking features that I use all the time when scanning documents. The biggest problem is that it lacks important editing features, such as the ability to change a color document to B/W, and the ability to lighten or darken a document. Second, when I input images from my device (camera roll) into Lens, I must do it one page at a time. I am used to being able to select a number of images at once. (I use that scanner feature frequently to combine PDFs. (I convert the PDFs to images, and then bring the images (PDF pages) into my scanner app and make a new PDF.) Lastly, my old app will capture a page as soon as it detects the edges, without my having to touch the shutter button, but Lens doesn’t. That feature makes it easier to hold the device while scanning and it allows me to scan multiple pages quickly. Lens might offer new functionality for people who want to scan whiteboards. I don’t know and I don’t need that ability. For those of us who deal heavily with documents, Lens needs to step up its game. I can already easily send scans to one note (as an image or a pdf) so switching to Lens would not help me. I will hold off using Lens for now.