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by Kl03

Between the non-stop ads and the developer’s relentless pursuit of premium subscriptions, I couldn’t get anything done. I’m no tech genius, but that’s why we have apps to help, right? I also understand the need for revenue. However, if you offer it for free, then let us use it. I didn’t ask you to give me something free, you offered it.
I had 9 documents to scan and convert to a PDF format to send as an email on my iPad. I tried to keep them in one folder, but after 4 or 5 pages, it wouldn’t let me continue without upgrading. I then did them one at a time and individually converted them to PDF format. Again, it stopped me after 5. While attempting all this, I had to go through two ads after every three clicks navigating the app.
The pages that I was able to convert were sent to my iPages app. When I went to there to view the pages, all the scanned pages were faded gray and unable to be opened.
Also, be advised, the free 3 day trial requires you to cancel 24 hours previous to the expiration. So, that’s really a 2 day free trial. Read the fine print.
I’ve deleted the scanned pages and the app as well. Reviews looked good, but the app didn’t come close to expectations.

by MackaySmith

I needed to quickly scan a single sheet of paper. The app showed the option to enable a trial of their subscription services, which i deselected. when i continued it enabled a subscription anyways. i do not think that the payment screen showed up, because i also received a call at the same time, but when i went back to the app, everything seemed fine. i DID NOT double click the power button and allow face ID to scan my face. this may be partially the fault of apple, but either way, i did not want to pay $10/m and i would not have continued if i knew that was what i was getting. i cancelled my subscription in my settings, but for some reason i cannot get my money back. i only even noticed a subscription because apple emailed me.

this is gross business practice. there is a transparent X in the top left of the screen that allows you to not subscribe, but the toggle to enable the free trail looks like you’re selecting no subscription. i understand why developers need subscriptions, that’s not the issue. the issue is them making it look as though you’re not subscribing even though you are. either way, if i see the charge come through i will dispute it.

by Pittmanab

UNREAL. The app offers an option to download and scan up to 10 docs for free until subscription, then when you enter into the first screen it gives an option to elect NOT to do the free trial, which i selected, and then yet when the very next screen loads it enacts a monthly trial membership that now the app developers are repeatedly on this thread claiming to NOT BE LIABLE FOR which I'm sure is a true legal loophole of business that they can get away with but SHAME on them for taking people's money and acting like it's not their problem. You can only cancel the subscription through your app subscriptions and the app developers specify that they need 1 days notice to cancel a subscription renewal, yet the "free trial's" subscription renewal is listed as today, the same day I started the free trial. Does this make sense to everyone reading yet? There's no free trial. There's never a point of ability for the user to cancel at any point in time before being charged. This is essentially a pay app that is misleading users into downloading and enacting as if it is a free app. Common and evil business these days. Beware. I just want my $10 back.