Contact Adobe Scan Support

by JesusBenNazareth

I tried to submit a privacy question. After I had already successfully logged into my Adobe account , I had to correctly solve a captcha,Provide my email address and name again, probably verify my address, submit my question and then solve a second captcha correctly. Asked: I am wondering about your privacy policy as a relates to documents scanned with Adobe Scan - your iOS mobile pdf scanning app. I’ve been looking through your policies to try and find a clear statement that you’re not going to look at or share of my scanned documents unless required by law. And that that applies whether I’m in the US or UK at the time. can you make such a statement? Can you please make it easier to find if you’ve made such a statement? And refer me too it/them? I have opted out of the machine learning part but that doesn’t address my question really. Also it’s pretty low to make it so hard to submit questions like this! I’m already logged in and I have to give you all my information all over again and validate my email address? Do you think that’s respectful? I’m trying to decide between using your product and camscanner or neither. and when you reply please include this question in your reply. OK? And can you answer the same questions for Adobe acrobat reader PDF maker iOS app?I hope they respond and I’ll update this if they do!

by William Price

I’ve seen numerous complaints online that have not been fixed. They ask for an option to stop the autocrop for all pages. You see this as a problem with scanning and you rightly fixed it by allowing to turn off auto crop when you’re scanning a document with the camera.

THE PROBLEM THAT NEEDS TO BE ADDRESSED IS WHEN YOU ARE MAKING A PDF WITH PICTURES ALREADY ON YOUR CAMERA ROLL…. My case specifically: My current online classes do not allow me to save the lecture slides as a PDF. I solve this problem by saving each individual slide as a photo on my camera roll on my iPad. Then after I’ve selected all my photos it gives me a review of each of the slides individually and they’re all cropped out of wack. And for each individual slide, some being more than 200 pages long, I have to click the crop button and then click on crop and then click save so it saves that one slide. There is no way I’m doing that for 200 slides. PLEASE FIX THIS. I have seen complaints on your website that date back to 2019. This is pathetic in my eyes concerning your customer support department…

by Vanessa123456780

I chose to ignore Adobe’s prompting that I upgrade to AdobeScan from the scanning feature included with the Adobe PDF app for a while, because when I’d tried it, it had “grabbed” the document it was supposed to scan as if on some sort of fast-forward setting and estimated the location of the document’s edges incorrectly. It also didn’t take enough time to get a properly-focussed (spelling intentional) image. I’d realized that I needed to figure out how to perform the scan manually, in order to get it precise enough, or find another scanning app. During a later attempt, I was relieved when I was prompted to disable the psychotic-seeming autoscan setting — imagine a coworker coming to your desk and frantically dishevelling a neat pile of paper documents sitting on it while you watch — which I’d never chosen to activate to begin with. With that setting shut off, however, the app still doesn’t “find” the document’s edges as precisely as I’d like. It gives you the option of adjusting its placement of them yourself; however, I preferred the scanning feature of the Adobe PDF app to this separate, supposedly-superior Adobe Scan app.