Contact Scan Hero Support

by Kevinch0514

I looked into this app knowing that it was free and because I need this for a school project. The first thing this app asked me was a subscription with a free trial followed by monthly payments. Knowing that I can unsubscribe anytime, I subscribed to the app only to find out that the app didn’t suit my needs. I immediately uninstalled the app from my phone and went to the App Store to remove the subscription. Somehow, this app still had access to my account and took money from me, which I was notified of today because I didn’t have enough money in my account. This is not ethical, and I want to get my money back. As proof, I can send the photo of my downloads. This app was downloaded on May 1, 2018 and deleted May 1, 2018. Please address this concern. Thank you.

EDIT:
To whom it may concern,
I did go to the App Store and remove my subscription. I don’t understand how it my removal did not work. Again, I downloaded the app and found out it doesn’t work well on my phone. I then deleted the app from my phone and went to the App Store. I made sure that I removed my subscription the day I registered for the subscription. Somehow my cancellation did not work. I know how to unsubscribe from apps from previous experiences on my personal device and other devices. I just don’t understand how the I couldn’t unsubscribe this one time. Thanks for your response.

by Kaitlyntk

I am very disappointed with the developers of this app. I temporarily needed this app to scan some paperwork for school, so upon opening the apps, after it gave subscription options, I chose the 3-day FREE trial. After I scanned the documents that I needed to scan, I promptly went into my App Store profile and went ahead and cancelled my subscription to be sure I didn’t get charged once the free-trial ended. All was well. A couple of hours later, I checked my bank account and noticed that my there was an apple store transaction for $43... mind you that it was a 3-day FREE trial and I was charged for a 1-year subscription to the app within hours. I never authorized this purchase and never provided and password, fingerprint or anything to verify or authorize the purchase.

Overall, the app itself is fine, but because of this “scam” I would not suggest this app to anyone, nor will I ever purchase it again. I am not one to write reviews, but I am very upset and disappointed with this situation.

by Schwadam

I couldn't make a single move with this app without being dragged to the App Store and having some random app thrown in my face. I've never had to fight through so much crap to execute a simple function before. You hold it above a document and once it's got it in focus, it automatically takes the picture and cues itself for the next page, and this function seemed to work very well, actually. Then, I selected three of the six pages (the limit of the free version of the app) of the document to email to myself. What arrived was the first page, followed by some blankness which it called "pages 2 and 3".
So, the violent onslaught of ads, combined with its failure to include the three scanned pages that it claimed it would send in the email attachment earns it zero stars!
I will admit that it was good at the scanning part. Maybe everything functions properly when you buy the full version, but the free version doesn't even do what it claims it will do, and that makes me sad.