MyMoMo Status

Last Updated on 2024-08-02 by MTN FINTECH(PTY) LTD

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Common MyMoMo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyMoMo app on iOS and Android devices. Solve all MyMoMo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyMoMo iPhone Issues and Solutions

MyMoMo iOS app crashes, not working, errors
MyMoMo iOS app network issues
MyMoMo on iOS has black/white screen

MyMoMo Android App Issues and Solutions

MyMoMo has errors/crashing/not working
MyMoMo server network connectivity issues
MyMoMo has black screen

MyMoMo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyMoMo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyMoMo app crashes or not working on Iphone (iOS):

Close and restart the MyMoMo app on iPhone
Update MyMoMo app to the Latest Version for iOS
Uninstall and reinstall MyMoMo iPhone app
Update your iPhone to the latest iOS version

Fix MyMoMo on iPhone unable to connect to server/internet connection issues::

To resolve MyMoMo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyMoMo black/white screen (blank screen) on iPhone:

Follow the MyMoMo iOS app troubleshooting guide Here →

MyMoMo Android App Issues and Solutions

Fix MyMoMo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyMoMo app issues:

Force Stop the MyMoMo App
1. On android, goto "Settings" » click MyMoMo app. » click "Force Stop".

Update MyMoMo to the latest version on PlayStore

Clear MyMoMo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyMoMo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyMoMo.

Fix MyMoMo unable to contact server/ MyMoMo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyMoMo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyMoMo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyMoMo on android.

Solve MyMoMo black/white screens issue on Android:

Follow the MyMoMo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MTN FINTECH(PTY) LTD, developers of MyMoMo.

Verified email ✔✔

E-Mail: Thato.Sebesho@mtn.com

Website: 🌍 Visit MyMoMo Website

Privacy Policy: https://momo.mtn.com/privacy-policy/

Developer: MTN GROUP FINTECH (PTY) LTD

66.67% Contact Match

Developer: MTN

E-Mail: webaxn_support@mahindracomviva.com

Website: 🌍 Visit MoMo Website

About this app

Safe and user-friendly, the MoMo app helps you handle your money smoothly, making it the go-to-choice for MoMo customers internationally. The MoMo app makes managing money simple by putting all your banking needs in one place. It makes shopping, paying bills and topping up mobile services effortless. You can send and receive money—both locally and globally. Get loans and advances fast and easily deposit or CashOut. Now available for download in Ghana.