NJ TRANSIT Mobile App Reviews

by Nanamili

The new version of NJTRANSIT looks nice and modern. But it’s very annoying that my monthly pass pops up instantly when clicking “my tickets” because i actually have other tickets! Also it displays horizontally, which is annoying because I never asked it to rotate. If the ticket wants to display horizontally to distinguish a monthly from a single use, fine, but the functions should still remain at the bottom because I’m not holding my phone sideways, I’m holding it vertically. It’s very frustrating when trying to close the monthly pass to continue using NJTRANSIT or display another ticket.
Also, the new version’s “schedule” feature got rid of displaying if a route has transfers on the results screen. I almost stayed on a train that had a transfer to get to where I was going because you have to CLICK the route to see wether or not you need to transfer to a different line or not. The old version said wether or not a route had transfers or not up front. It’s very misleading because I want to avoid trains with transfers if I can, and people who are new to NJ transit will for sure stay on a train instead of transfer if they don’t click to expand the route info because they’re under the impression there are no transfers if It doesn’t say so up front. Please bring that feature back. Everything else is fine I guess.

by Liam And Corey Co.

To add to my prior review. Now I can’t figure out how to add favorites; that functionality seems to have gone. Also why have they changed the color of the Gladstone branch to be the same as Dover! Who would have believed they could actually have made this awful App even worse!! Original Review follows -There a myriad of problems with NJTRANSIT. Some seem to have been fixed, others not. Here are some that remain: There are no maps. The schedules are clearly not fed from the same database as website - they direct you to the website for service changes. There are no alerts on NJTRANSIT . - you need to go to website for those. They display train numbers in the schedules section, it would be logical if this were a "hot link" but it's not. Some trains simply do not appear in departure vision at all (on an intermittent basis). To sum up - it feels like "they have an app. so they can say they have an app." but they don't really seem to care that it is a crap app!! Update - while cancelled trains show up as “cancelled” on Departure Vision they don’t on the Schedules. This is trivial stuff to fix. Also the customized alerts feature is really poorly thought out. Do they care - absolutely not?

by Sassyjerseygrl

The old app would allow already activated single ride and monthly passes to be displayed when no internet. This is a MUST for areas where there is no cell service. Like Penn Station etc. It also constantly logs you out which of course you can’t display your pass when you are logged out and no internet to log in. Old app- put device in airplane mode - pass would display instantly if activated like a monthly.

I never know when I will be logged out and have a train staff member standing waiting for me to display even when NJTRANSIT was already loaded when I was on the platform. If it’s loaded on your device for too long before needing to display - oops logged out again. Flash error. Needs to re log in with Face ID - hope you have data.

Also Secaucus doesn’t show up in rail schedules.

by I'm Moving To Florida

I love the option of “giving a review” as if a good or bad opinion means anything to this quasi-public organization. It is interesting to note that on this Saturday evening home literally every aisle that offers ticket machines was barricaded off, thus forcing patrons to buy tickets on their mobile phones. The “hard working” (neutered) police officers of Penn Station claim the barricades are to “quell the homeless issue we are dealing with”. I fully understand that the life of a NYC police officer (whether it be NYPD, MTA, or Amtrak) has become nothing more than that of a crossing guard so I put none of this on them. I just find it absolutely disgusting that we are still expected to pay full price for a train ticket home when we are literally unable to buy a paper ticket.

by Sgr91736

My app is crashing more often than not. There is no update, so it is not a problem in terms of my app not being up to date. I cannot activate not purchase new tickets, and I keep receiving error messages when I try telling me to “try again later.” How does that help if my bus is coming now, not later? NJTRANSIT will also randomly decide to sign me out mid-transaction, and then I must sign in manually using a completely convoluted multi step process involving inputting my password AND using Touch ID, and half the time is will give me an error message and not sign me in at all. Please fix this, I need to get to work.

by Dah Perez

When I checked the departure vision for my train station it made it seem like the train I was going to take had already left. Thinking I had to wait for the next train I took my time getting to the station just for me to see the one I was waiting for to fly by as I was stuck at a traffic light. The same thing almost happened same day on my way back but I decided to actually go in the station and check for my self and the train still had another 3 minutes before departure. Very misleading!!

by PamF31

New version needs some fixing regarding how we log in. Why do we constantly need to put in our password except for when we’re using stored credit cards? And this new version doesn’t work well with saved passwords on the iPhone - I use Touch ID to retrieve my stored password and it deletes my email. In general I love being able to buy my tickets via an app and the new design seems fine. Major issue that persists in this version: I need to open NJTRANSIT when I first get on the train in Penn Station but because of limited connectivity I often have trouble. NJTRANSIT should be able to show active tickets without connectivity. It used to be fine in that regard but a few updates ago it became an issue. Conductors get very frustrated when NJTRANSIT isn't open and running but that is very often not the fault of the riders. (That's another customer service issue - many of the conductors are outwardly hostile about NJTRANSIT - they need to learn to adapt but I believe that would be enabled if NJTRANSIT were set up such that it doesn't make their jobs harder. ) Just this morning I had NJTRANSIT open just fine. Conductor came around 5 mins later and it had kicked me out so he had to come back.

by Albin Wuken

It’s unbelievable just how in accurate the information on NJTRANSIT as when it comes to busses arriving/departing . I have your drivers need to be retrained on how to pay attention to the time so I can actually depart or arrive to destinations crackly instead of being 45 minutes late and I’m skipping over people because they’re trying to make up for time we’re leaving 10 minutes early and everyone misses the bus because their incompetence your app is useless if your drivers are going to be driving the route at the correct time

by Blahblablughblahblughhhh

You know the blinking part on the bottom, sometimes, when you open NJTRANSIT , or let me rephrase, pull it back up from earlier, that blinking part on bottom doesnt work. It seems like not a big deal since you just restart NJTRANSIT and it works fine, however when a bus driver starts accusing you in front of whole bus that im trying to pass with a fake ticket, and telling me to step down from bus while im trying to pull NJTRANSIT back up, its freaking rude, not to say embarrassing. Can you please fix it so that we dont find ourselves in such a spot, and can rely on NJTRANSIT to work properly when we push NJTRANSIT icon , and pull NJTRANSIT up on screen? We pay tons of money for monthly tickets, i think we deserve smooth app service, let alone a little bit of human to human respect when boarding the bus. Idk this is really frustrating. Ive used this for years, i don’t remember having this issue before, it must have been with one of the latest updates, that this started happening. Thanks in advance

by Xgirl0

NJTRANSIT looks great but it’s so convoluted and there are 2 problems that I see constantly and they have not been fixed. Daily I have to log in to pull up my monthly ticket and there’s always a flash error during this process. It looks like you can show your ticket, it says you have to login, then you have to tap the flash ticket error and then hit your Touch ID. Why? So many steps!! Also, if you favorite a stop number on My Bus it doesn’t save at the top of the list like it does when you favorite a route. Again, why??? So every day I have to remember and type in my stop number to see when the bus is arriving. It’s starred, so NJTRANSIT knows I have favorited it but it’s not at the top. Absolute silliness. Please fix this.

by John Gregorio

NJTRANSIT is straightforward enough, but it NEEDS Apple Wallet integration immediately. How much simpler would it be to simply double press the side button to bring up your ticket instantly, instead of having to: 1) Unlock your phone, 2) find NJTRANSIT on the Home Screen, 3) tap into NJTRANSIT , 3) go to the tickets tab, and 4) activate your ticket. Those times where you might forget to activate your ticket is so annoying when the conductor comes around and you make the person wait for you to do all that. Just put it in the wallet app so we can show them our tickets instantly!

by Les S

You’ll get 5 stars when the passes are available in the wallet. If you ever make the pass available on the Apple Watch I will personally petition Apple to give me the option of assigning you 6 stars!!! In all seriousness a much improved app. It’s nice seeing you guys embrace competence. And I can barely believe the words I’m about to write but … I actually enjoy using NJTRANSIT now as opposed to cursing the devils that put me through countless conductor eye-rolls as I would try in vain to show them my monthly pass.

by Gavparkour2018

I just love this new version of NJTRANSIT because it makes it very easy to get to your bus, train passes. The old update made it very difficult to get to your bus, train passes.

NJ transit keep improving NJTRANSIT for all users to use. In the future updates can you please add a feature that has dark mode like Apple smartphones, and other devices have so people can use their passes in dark mode all the time.

by Last G I'll Le

Please make the bus section of NJTRANSIT more user friendly. Add maps and a way to find bus stops that aren’t main stops. How would I know what line to take unless I knew the stop I had to get to. Use google maps as a framework but they don’t always have all the right times and all the info I need. Only 4 people take my bus so it’s hardly worth paying for operating a bus. But if you make NJTRANSIT better people might consider using it.

by IceColdRayCruz

App works great but this is the first time I had ever had an issue but my bus pass isn’t displaying properly. It’s only showing the month, QC box and a portion of the date, time and remaining time of pass usage. It doesn’t show the lower flashing bar which operators use to verify the authenticity of your pass. Hopefully this can be resolved because I don’t want to have to continue purchasing one way passes when I already have a monthly pass.

by Dragon Knight Rocks

I’m from Texas and we drive everywhere, so taking a bus is just not something I do in my normal day. But I was staying in NJ so I needed the bus or go broke using a car service.

I found NJTRANSIT amazing. Told me exactly where the buses are, if they are full or empty, and most of all I could buy tickets.

I didn’t use the other features like light rail or train, but the bus segment of NJTRANSIT was a game changer by saving time and money.

by HarleyJoeyD

NJTRANSIT is truly one of the best apps related to public services! I’ve been an NJ Transit rider for over thirty years and started using NJTRANSIT as soon as it was available. There have been constant enhancements.

Departure vision is incredible! The ability to see how congested a train car is beneficial, especially in the age of COVID.

Thank NJ Transit for such a great product. However, if I can make one suggestion, it would be to indicate which car has the restroom.

by Op Siren

I like all it’s features. I can buy tickets from NJTRANSIT and see on live when is my bus. The only problem is when NJTRANSIT doesn’t update the current day every morning and I have to sign out and in and wait around 10 minutes to see my ticket show up blinking in NJTRANSIT because some NJ Transit drivers that saw me even daily, wants me to pay a regular ticket. This is happening to many users, as another NJ drivers told me.

by NJ Native Lost In NYC

My heart sank when I accidentally overwrote my account due to one of those annoying tech upgrades on iPhone! I was on a train from NYC to my hometown for Christmas and couldn’t remember my password to any of my app accounts including my personal email 😰. I had about 20 one way tickets saved in my profile history. I found a phone number and spoke with Pam after the holiday. Patiently she troubleshooted the account and was able to reactivate the old account finding my history! Great way to end the year! Thanks Pam! 🙏🏼🌺

by FireStickUserNewbie

The new updates are awesome! Very fast and convenient. It saves money when you forget to buy your ticket beforehand. The only issue now is that the departure view makes it impossible to keep up with your train’s progress in a “live” sense. You literally have to go to the departure view from each station (which isn’t helpful if traveling through unfamiliar territory). Once your train leaves you just can’t tell.

by Original Frustrated New Yorker

NJTRANSIT is still crap. So what that you improved the look, how about some function over form?
1. Show all train schedules for the day - don’t be “smart” and not display departed trains. Maybe you forgot the arrival time and you are already on the train. That’s okay let’s check NJTRANSIT wait it’s not available. Go to Website and check. Seriously?!
2. Do asynchronous ticket validation. Sometimes there is no cell coverage or specifically your app cannot connect to the internet but other apps can on the iPhone. So allow activation and sync offline.

Fix your crap!

by EEe1578

Interface is still poorly design have to click multiple times to get to my monthly ticket and if you click the wrong ticket, I have to restart NJTRANSIT (haven’t found a way to avoid). If I click on the right one afterwards it doesn’t work. You need to give yourself a couple minutes to logon and pull up the right ticket when logging on to a bus. Heaven help if you don’t have signal. This can all be problematic when a bus pulls in ahead of time at your stop. Have to stand there and fidget with the phone while driver and others wait. Going back to paper.

by Erickaa.0516

First of all, once I updated NJTRANSIT it logged me out and deleted all my favorited bus stops. I tried to add them back but then I realized they didn’t show up on my home screen like it used to be. What’s the point of having favorites if I can’t track the departurevision in a convenient way? Used to be easier just swiping through them at the bottom of the home screen, now I have to click so many things just to see what buses are coming to my stop and constantly go back and forth. Anyone know if you can fix this?!

by Bloodwilltell

Great for buying fares on the go and looking up schedules. But how is there no map?? Seriously a .pdf system map is integral, I literally had to take a picture of the map at the station so I’d have a reference. Pretty pathetic. Also the stupid app logs you out all the time, even if your ticket is activated, which is really annoying when you tried to be prepared by activating your ticket in advance and now you’re waiting for a signal and holding up the conductor.

by AnnoyedAndBotheredx10

Had to re-download NJTRANSIT due to getting a new phone and now I can’t buy any tickets on NJTRANSIT . This is an issue considering that I have no machines to purchase a paper ticket and I don’t always carry cash on me. Not only that but your buses do not give back change. Bus drivers have a habit of kicking people off the bus as well. This was supposed to make my life easier, instead I’m scrambling for change at 5:30 in the morning to get to work.

by Johnking20144013

One way Train tickets are good for almost three hours while bus tickets are good for thirty minutes. They May say that is to allow more time for transfers, but bus riders transfer also. And NJTRANSIT does not allow you to purchase transfers. Not to mention the fact that NJ Transit is the only major transit system that actually charges for bus transfers. I shouldn’t have to pay extra because you do t offer a single direct route to my destination.

by Scoobydooby11million

After a long time of dealing with a sub-par app we finally have an app that isn't a pain to use daily. I honestly almost gave up on this and contemplated paper tickets and alternative apps for rail scheduling, but finally NJTRANSIT cooperates. I hope this isn't short lived. 4 stars for now only because I still have a constant fear that it will cash and be buggy again. Hoping it stays stable **crosses fingers**

by Carl8127

Inconsistent. When you purchase tickets on NJTRANSIT sometimes you’re unable to activate them on the train.

This has happened to me several times resulting in frustrating conversations with conductors who don’t believe you even when you show you receipt.

You are far better off buying a ticket from a machine or buying a monthly card.

by Clark_brinkley

I’ve never really seen such a successful app makeover such as this one. Not only is it basically the same design, it’s 100% better and finally fits the screens of the newer phones! Good goin NJ Transit!

One of the old problems I was having is that some of the stations weren’t showing, however it’s been fixed.