Contact Card Scanner Support

by Atopsybb

This app doesn’t link to Zoho crm perfectly. It links to Zoho CRM terribly. It doesn’t upload the card you scanned to ZC, creates company name as an account,
When Zoho crm accounts are companies you do business with, not anyone you just met.
Doesn’t allow you to link yourCRM fields to the scanner. Amazing how backwards Zoho teams work and how disjointed their inter-team communications are. Zoho CRM clearly understands that you need fields in your leads and contacts that match the way you do business. Yet somehow, CardScanner team thinks you ought to use whatever field they provide, which most times, since they are in India, doesn’t work with the way Americans do business, or make any sense at all.
Using card scanner takes forever bc you have to scan and fix each card one at a time.

Here’s what needs to improve:
1. MASS SCAN CARDS, then pull up screen to fix in a list view
2. Connect to CRM custom fields already set up in CRM. Allow this to be done in settings
3. Allow mass updates of all fields just like in crm
4. Don’t automatically upload to CRM so unclean data isn’t uploaded bf cleaning is done. Instead, in list view page, place link to upload to CRM
5. Improve OCR recognition to reduce necessary cleaning

by Too Tall2

This has serious scanning problems. About one-third of cards scanned end up scanned upside down, even when the cards is right side up, and so the fields don’t automatically populate. When I try to cancel and rescan, it still scans upside down. Occasionally the app automatically flips the card right side up after a second or two, but the fields don’t populate.

There is no ability to tell the app to flip the scan right side up and have it try again to populate the fields. This seems like an obvious feature, and a big miss.

These are serious scanning errors. I can’t believe Zoho would release such a poor product that barely works. I’ve got to find something else that don’t drive me crazy.

by Nyappleapple

Previous versions used to work quote well, but after updating to the latest version, the scanner gets stuck and I get a message “Looking for card edges”... it never finds the edges, even in excellent conditions where other scanning apps work perfectly. I managed to get one card scanned recently, after mutiple attempts, and it didn’t synch with Zoho, although all conditions to synch were fulfilled. ZOHO: get your act together, or remove the app from the App Store.