City Market Food & Pharmacy Reviews

by Robotaz

I don’t even know where to begin. Let me just say if you even lose a card and try to associate a new one with your account, just slit your wrists or switch grocery stores. It is the biggest screwed up mess I’ve ever seen. There are so many layers of platforms, customer service, databases, etc that they don’t work correctly. It’s just such a mess that I’m shocked a company the size of Kroger has problems like this facing their customers. You’ll talk to people in India who can’t help you. You’ll talk to chat people who say it’s fixed and over and over it’s not. You’ll get disconnected from 800 numbers over and over after waiting 30 minutes. It’s just an unbelievably unprofessional and sickenenly frustrating experience being a Kroger customer. I sincerely hate Kroger and City Market. Just a horrible, horrible company with no concern whatsoever how poorly or unprofessionally their operations are executed.

And digital coupons, which say “Scan here” in the store have no way to scan and load and are completely useless. Don’t believe the fake coupons you see on your food items. If you watch at checkout, you’re so getting screwed out of all of those and Kroger is so glad you’re that stupid and don’t ask why. Con artists.

by Xoxoexcalibur

I don’t have issues with CityMarketFoodPharmacy but trying to talk to someone about CityMarketFoodPharmacy on the customer service number is a joke. My first time I was just trying to delete my value card and add my kroger MasterCard as my value card and it took 4 people to finally help me. The second time I needed help on CityMarketFoodPharmacy to fix my coupons and When I called the First Lady was rude and didn’t understand what I was explaining, I asked if I could speak to someone else and she hung up on me. My second time calling back I asked if I could speak to a manager and I was transferred 3 different times. My Third time calling I was on hold for 20 mins just to reach a voicemail of the supervisor. This is terrible customer service and I work for kroger!

by Mike6545

I mostly use the coupon part of CityMarketFoodPharmacy . The new cards for the coupons look nice but they’re incredibly slow to load and slow to scroll through. I’m on a older iPhone so I get that it’s probably great on the new ones but there should be some tweaks to help performance on older devices.

I’m also not a fan of the in-store experience loading automatically. Again, on a slower phone I always have to wait for that to load first before I exit out of it and use the regular version of CityMarketFoodPharmacy which I prefer most of the time.

by Dusty Western Boots

CityMarketFoodPharmacy is a mess due to poor design and jamming too many features in one app and on single pages. I frequently use CityMarketFoodPharmacy on my phone, but the pages on the screen are so incredibly cluttered with oversized, unnecessary images and text, multiple functions and images crowd each screen, and is a hassle to navigate. I shop in store and just need to clip digital coupons to save some money since grocery stores insist on going primarily digital. Constantly navigating around the the Pick up and Delivery menus. I know you now have a dedicated delivery app. That’s great! Is it possible to combine your pickup and delivery options into a separate app? And just have an app for your in-store shoppers needing digital coupons option only? Also, in your Clip Digital Coupons section, please provide a function to enlarge the product photo for the item I am interested in purchasing. The thumbnail photo provided is too small to get a good look at the product and the Details are mostly a legal disclaimer that does not include actual, useful product details.

by CaptainRebekah

When I first downloaded CityMarketFoodPharmacy it was great. I could create a shopping list and it would organize it by what aisle everything was in. My store doesn’t do pickup so that part I have not used. Now all of a sudden when I create my list or use the cart, all the aisle part says is aisles may vary. SO NOT HELPFUL! I hope the developer figures out how to fix this because it’s made shopping a lot harder. I have a toddler and taking him to the store is hard and I really appreciated having the aisles listed on my list. Please fix your app!

by Justtakeanamealready

Who’s idea of a game is it to have people go in and search for coupons? It would be much more convenient and customer service oriented if there was a select all option. Also, every time I find a brand I like, it’s discontinued. It also seems like I don’t get the discounts, such as the free delivery or buy 5 save$5, when I use CityMarketFoodPharmacy . The discounts should be subtracted, it should be clearly stated what discounts have been taken off when I place the order in CityMarketFoodPharmacy .

by MissaLynn123

This so needs

CityMarketFoodPharmacy needs improvement’s still. I don’t like that they got rid of the store aisle indicator next to items in my shopping cart. Also, when I’m checking out for pickup, after meticulously going through each item to make sure I have everything, I suddenly find I need to go through almost everything again to choose if I want to allow substitutions- which I never do, so at least there could be an option to select everything at once. Maybe I need to update something since CityMarketFoodPharmacy was redone? But I wasn’t prompted to, which you’d expect.

by DurangoMom17

Just updated two day ago and wish I didn’t. I built my shopping list on Sunday at home and my list disappeared and later came back. Went to the store Monday after work with limited time before I had to pick up my toddler from daycare and my list completely disappeared from CityMarketFoodPharmacy again TWICE while I was at the store (all while I was on the store’s free WiFi so I can’t blame cellular coverage). Ridiculously inconvenient time for it to fail while I’m strapped for time! I finally got off Wifi and tried remember everything I needed to buy for the week at my north Durango location and rushed to check out. List reappeared right before I left. I love my little town and the store’s helpful staff but wish CityMarketFoodPharmacy worked better like Albertson’s where it suggests coupons by what I add to my list. Developers, please make CityMarketFoodPharmacy function like other grocery apps and don’t make it so damned difficult to search for and add coupons or grocery items to my list. I also agree with the other reviewer who said they couldn’t search for common items they know are at their store. Update or link the databases better please!

by NoTaco4Me

I really liked CityMarketFoodPharmacy. The search algorithm could use some work. Not a fan of the update- the text doesn't fit. If I add an item to the cart, abs want to add more than one, I can't because the "+" button is subsequently off-screen. Further, I liked the banners. The purple or yellow banners across the tops of items helped me see deals quickly and easily. Now they're harder to see.

by Emleetee

Although this is convenient . Every time I order several of my items are not available . Which is a bummer if you have dinner planned. Also, when I get fruits or vegetables there is always something wrong with them. Who does the shopping should know to look for good items . Like know how to pick them or at least think about what they would eat. I am placing another order and hopefully all is good .
I would rather go in but with what is going on I don’t want to take a chance.
I do appreciate that you are an essential worker and risking yourselves. I thank you for your service.

by Dnsockskd

CityMarketFoodPharmacy needs to reflect the shopping experience People have in a city market more directly. City market is mostly a grocery store and yet I’m searching through 20 categories and half of them are not even food. Plus I’m having to look through items that are too similar to be shown on a list next to each other.

by Limpping

You need to hirer someone to list all your stores stock for your pick up customers,I couldn’t find .... lambWeston crinkle cut fries made in Idaho ,or a bigger size no sugar added ketchup. It was difficult to find stuffed green olives , I spent way to long on that one thing .. you should list All the green olives .. I had to think on the name brand and then it came up .....because of that I’ve been mainly shopping at Walmart their site is better to navigate .. I hope this helps .

by Nicastick

I can’t believe I waited so long to do the pickup service! My only concern was that they would pick bad produce but they proved me wrong. Everything was excellent! The only downside is that you can’t use your own bags so there is a negative eco impact re: the use of more paper bags.

by RebeccaSchneider

Just a quick note to express our thanks for the tireless efforts each and every staff member at our beloved City Market in Avon, CO are putting in daily. We know the sacrifices you are making to keep our shelves stocked and doing it all with smiles on your faces. We appreciate you ALL!!!!👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻Thank you so much and please stay well!!

by D L Tooley

I’ve used CityMarketFoodPharmacy for awhile now and it keeps getting better. I just used the pickup function for the first time. It would be nice to be able to add items directly to the cart from the coupons, list, and weekly ad tabs.

by Poppys78

In the amount of time it took me to make a list and get it scheduled , I lost my time slot, had to go through the web , skip CityMarketFoodPharmacy all together. What a complete waste of time. I could have already been there and bought my groceries and home!
Figure it out!

by Frequentflyer24

This was the first time to use CityMarketFoodPharmacy & service to pickup my mom’s groceries for her. It did take a little time to figure out how to use CityMarketFoodPharmacy but that will change after using it a few times. Really appreciated CityMarketFoodPharmacy having items I purchase on a regular basis! Very helpful!! I will be picking up my mom’s order this evening & I expect all will go well.

by SamsTess

I’ve been going to this 32 Road location for years. I know some of the employees because I have shopped there so long. They are always friendly and helpful. I have moved from that area now, but I continue to go there anyway. Love it!

by Audreydb79

It would be nice if the ad was reflected in CityMarketFoodPharmacy when doing online ordering: 1. Be able to see the special prices, like buy 6, save $3; 2. Be able to add items to your cart (not just your list) directly from the weekly ad.

by RedAltima

The older gentleman that brings my order out always goes above and beyond, I truly enjoy seeing him when I’m picking my order up! He’s friendly, professional, helpful, cheerful, efficient, effective, fast and just all around the best employee I have ever encountered at city market. If I could give him 100 stars, I absolutely would!

by Cajun501

City Market has the best on-line ordering for pick up interface. Items are easy to locate and place in the basket. Payment is smooth and confirmation of order is quick.