Whole Foods Market Reviews

by Rissahoo

As of this time, the short description for WholeFoodsMarket is “Get the most out of every shopping trip.” That’s a sweeping promise, and it’s understandable that people who are looking to save time, not money (a major target audience for Whole Foods) would be miffed to download WholeFoodsMarket and find that it’s useless for them. I’m looking for an app that will let me minimize my in-store time during the COVID epidemic - thanks to all the negative reviews, I looked at the reviews before downloading and know this doesn’t have the functionality I need. But I’ve apparently downloaded it in the past, which means it would take less time for the marketers to fix this than the time I, personally, have already spent figuring out that their idea of “get the most out of every shopping trip” is very limited compared to mine.

WholeFoodsMarket for Aldi does basically the same thing as this one and is rated 4.8 stars, because the short description accurately describes what WholeFoodsMarket does. Years worth of negative reviews, and Whole Foods still hasn’t made this simple fix?!

by Sunnyatl

This is not a practical or helpful as far as my shopping list goes. After I pick items to be added to my shopping list, it takes me a long time to find what’s what. There’s no longer an image, and the item description i’m not the same. I wish it was more like the Publix app, where it has the picture of the item and name/description, and it’s separated into aisle locations (which changes depending on the store you set up as your home store), and also all the expired sale items can be removed from the shopping list with one click. WholeFoodsMarket just made me realize how great the Publix app was.

by Odiedog52

I’m a big fan of Whole Foods. During the pandemic, I had a good sized order from them each week and 99% of my groceries came from them via delivery. Then Prime Deals and sales on proteins were all limited to in store only.

The nearest Whole Foods to me is 25 minutes away. As a result, I’ve gone from a weekly order totaling well over $1,000 a month to $0. It is not convenient for me to spend an hour driving plus a good hour spent in the cramped Sacramento store, all while still in a pandemic. And let’s be honest, delivery is super convenient and keeps the lines shorter and aisles less busy in the store. It’s a win-win for everyone.

Love WF but I feel I’m being punished for taking advantage of delivery and it just doesn’t make sense for me to shop there if I’m not eligible for their sales as long time prime member and WF shopper.

by Djsjdhehdh

I went to the Whole foods online site in hopes that I could brows items and add things to my cart. You cant. So I downloaded WholeFoodsMarket , thinking it'd have more functionality; it doesnt. Its the exact same thing as the website. All you can do is BROWSE. Actually, you cant search items on WholeFoodsMarket , so its WORSE than the website. Whats the point of WholeFoodsMarket ? I want to be able to search items also with seeing deals, read details about the items, add things to cart or wishlist and even scan things if I need to. Is WholeFoods too superior to make a decent, functional online experience?

by Killian, Ph.D.

My wife and I have tried on several occasions to use WholeFoodsMarket to find what specific items are in the three stores that are next to us. In our frustrations I have decided to give them a phone call to determine if there is something I can do to use WholeFoodsMarket better since we were not getting anywhere. Calling them was also useless and a waste of time and all I heard was thank you for calling us. At this point downloading WholeFoodsMarket is a waste of time if you’re trying to get information about products in your local store and they don’t even wish to correct the problem with Feedback.

by Sweet Corgi

I am “thirding” the first reviewer. This is basically useless other than seeing the sales which the old app did.
Some suggestions:

*Very important to be able to group like items: produce, meats, deli, etc etc

*Then- Be able to add the Savings items you click on to its category. If it doesn’t do it automatically, then at least give us the option to drag and drop it to its category.

*Be able to add a comment to the item on the list-size, whatever.

*Yes Please! Store Layout!

My DH does most of the grocery shopping and I give him a list with items grouped around that particular store layout. No one has the time or patience to be zig zagging all over.

Love Whole Foods- but go back to the drawing board or wherever apps are made, haha, and consult with some humans who SHOP!

by JerseyViolet

I have several apps for other grocery chains that have much more functionality than WholeFoodsMarket. There’s no ability to make a list and see what prices the store might be charging for certain items. Sprouts, Wegmans, and even Target will show me the prices I’ll pay for my pantry staples, produce, and other items. So what if I get a 10% discount for being a Prime member? Doesn’t seem worth it if I can’t see if my budget allows me to shop there. Might be time to cancel my Prime membership.

by Evelyn Rosenthal

Until recently if you wanted to browse sale items you could do it logically, by category—the way a store is set up and people shop. Now, if you only want to see what’s on sale in frozen foods or beverages or produce or whatever you have to endlessly scroll through items of every category, frozen waffles next to protein powder next to canned tuna, etc. And every flavor of every brand that’s on sale—yogurt, juice, ice cream, etc.—has a separate entry, making the list even longer and things harder to find. Would be nice if there was one entry for an item, with flavor/variety choices in a drop-down or list you could choose from once you select the item. Please at least restore the search by categories for sale items. Otherwise, it’s useless.

by Rhigftjdk

Shop at Wholes Foods once, leave your email address and you’ll get all emails the you need for sales and deals.
What I really hoped I’d get from WholeFoodsMarket was the ability to browse the store and easily make up a shopping list.

What I got was the totally useless and frustrating ability to add groups of items (only a few at a time) to a separate column and
select from it. They are said, by who’s are said ,by who’s opinion, to be grouped by what’s most common.

The groupings make no sense and there is no way to know how many groups you’ll have to add to finally find everything needed.
And to make matters worse, the groups are not alphabetized which means scrolling up and down the ever-increasing column to add a new item if it’s missed when first presented.

Clever way to force browsing the aisles even on the web I guess.
Thumbs down.

by Awdhd31

The Whole Foods location near me is large and can get confusing locating items. So I thought WholeFoodsMarket would help me locate items. However it doesn’t. It doesn’t provide an aisle for any of the items so it serves barely any help to customers except for the picture and name of the product. Other than that, WholeFoodsMarket is very neat and the pictures are very detailed. However I’m disappointed it doesn’t provide item locations like literally every other grocery app :(

by Keith141

If there was a way to filter according to my food preference, which would be really nice, most all prime deals and sales would disappear. Also how can I make a list of what I want to buy if I can’t look through what’s available at the store including prices? Finally, there’s multiple Whole Foods I could travel to, so knowing what different things are available at nearby stores would be fantastic as well. I don’t want to settle for one thing when I can get the exact product I want elsewhere.

by Swapply

The previous review had my lol! Totally agree - especially the chores part. I don’t want to be food shopping, I want get this done and get the H E double hockey sticks up on outta here - all due respect, it IS lovely store and all. :)

I got logged in, scrolled through the prime deals and then was trying to figure out how to get to the other features. Then I was like ok is there ANOTHER app I’m supposed to use? The apps for Sprouts, and Safeway, and Fry’s all let me actually shop and place my order for pickup or delivery in WholeFoodsMarket . That’s what I’m trying see happen here. Come on guys, what gives?

by Angry In PA

When I am done shopping in the store I like to clear the checked off items out of my shopping list on the Whole Foods app. The WF app only allows you to clear off items one at a time which is extremely time consuming and frustrating. Other stores such as Costco and Wegmans have features that allow you to clear out all checked off items at once. Both of those apps clearly say Delete All Checked Items. WF needs to add that feature to their app. It’s the only thing I hate about WholeFoodsMarket .

by Qwaeszdxcftgvhyubnjimklop

You can pull up your prime barcode. You can view some sales. That is all.

Half a decade ago, I might’ve not wanted more out of a grocery store app.

These days, I’m used to shopping at Target, Walmart, and H-E-B. They all have apps that let me make shopping lists, check whether items are in stock at a given location, check prices for each item, AND view a map of the given location to see which aisle each item is located!!

Whole Foods is dreadful, because I just end up wandering around their unnumbered aisles, hoping to stumble into the correct one. I prefer certainty and efficiency. I love the selection, and prefer the quality I can find at Whole Foods, but wow do they make it difficult.

I mean the whole brand has this holier than thou vibe, and I get it: maybe I should let myself feel a bit superior for taking care of my body and the planet with my purchasing decisions, but I’m gonna be totally honest...

GROCERIES ARE A CHORE, AND I DONT LIKE LINGERING ON CHORES.

Please add some more functionality to WholeFoodsMarket.

by Davidjkeys

I think the biggest criticism is just communication between WholeFoodsMarket and the store. I use WholeFoodsMarket mostly to place orders at the deli ahead of time, for a sandwich or whatever.

The first time I used WholeFoodsMarket , it was flawless: Ordered an HOUR ahead of time, skipped the line, picked up the order, and walked out.

100% of all uses after that 1st time went like this: Placed the order through WholeFoodsMarket an hour ahead of time, received the notification the order was ready, went to the pick up counter… no order at the pick up area. Went to the store’s customer service area (had a 10 min line). They sent me to the deli, (which often has a 15min lonnnng line). The deli, after the wait advises me they forgot, and will make it.

My experience is using WholeFoodsMarket takes way, way longer than just going to store and ordering it. The store doesn’t accept feedback about WholeFoodsMarket , WholeFoodsMarket doesn’t accept feedback about the store. It’s also worth mentioning even though there is a designated “pick up” area, it’s never, never used. You must grab a numbered ticket, wait in line, and then get it. Totally a first-world problem, but makes WholeFoodsMarket completely useless.

by Paripassu

It’s good for just seeing what’s on sale. However, WholeFoodsMarket from other grocery stores allow you to search an item to check out the price and see if it’s in stock. I have to use instacart to see what the price is at my local Whole Foods. Furthermore, I use the apps to compare grocery prices, and see who’s selling it for less. The price difference between Whole Foods and the other markets can be from .10¢ to several dollars unless WFs is having a sale, and even then it might still be higher.

by Jacq087

I already have a shopping list app I like (that lets you sort by store, btw), so I don’t need or want WholeFoodsMarket to get bloated like my other grocery & drugstore apps. I like that it shows Prime-specific deals, but it’d be nice if they showed the regular sales, too. If the developers add that plus a sale/coupon clipping feature, instead of the weak shopping list the haters whined for, then WholeFoodsMarket can get 5 stars. Please keep WholeFoodsMarket as small as possible!

by Keeker06

I don’t understand all the complaints about WholeFoodsMarket. There are so many that say WholeFoodsMarket crashes and has to be un- and reinstalled. I guess I’ve been lucky, but I’m sure now that I’ve said it I’ve jinxed myself… lol
Anyway, one of the things I’d really like to see is the pics of the items be included on the shopping list. I know the 2 stores I frequent pretty well but at times I am looking for a new item and being able to see/show the picture of what I’m looking for is very helpful.

by Wsckky

Love Wholefoods but hate it’s regular high prices. Don’t shop there except for items on sale. Use it to check for weekly deals before heading to the stores for my shopping. Don’t need to make a trip there if I don’t see something on sale that I would buy. Works great for my purpose. Those reviewers expecting WholeFoodsMarket to give you a price in everyone item the store stocks is simply unrealistic. It’s not online shopping -lol.

by Mll625

Scan the barcode for deals at Whole Foods. I appreciate its minimalism because I don’t need or want the extra features people are requesting (and giving 1-star reviews owing to the absence of), especially since they would require memory and processing power from my phone. If you need an app to help you find WholeFoodsMarket , write a grocery list for you and order your groceries, download those. This doesn’t do that and I don’t want it to.

by Yabbadabba2

Outmoded shopping list app that doesn’t even let you search for items to add to the list! Instead you have to scroll and scroll and scroll through lists of items and hope the developers included the thing. I tried to find balsamic vinegar but the closest I got after interminable scrolling was vinegar. I guess you need to remember whether you wanted distilled, red wine, balsamic etc. how dumb to not include a search function and have only broad categories.

I much prefer my Shopper app!

by Healthy_paradigm

I’m sooo Disgusted 🤢 I go out of my way to give myself a treat and have breakfast at whole foods buffet bar. I found some nice food but when I went to eat it in the car there was a long blonde hair (not mine) going from my mouth to the salmon salad and I was grossed out. I’m running late for work so no breakfast for me. I had to wait till lunchtime to drive back over to Whole Foods and show them their disgusting hairy food just to get a little refund and a scrunched up all sorry face. I didn’t feel appreciated. Not happy. Going to Moms Organic

by Balaned

The Whole Foods app is terrible. I downloaded it so I look look for specific products. But WholeFoodsMarket does not even have a search button. I looked for it but could not find it. WholeFoodsMarket forces you to look at products that are features whether or not you like them or not, or whether or not they are good or healthy for you. There is no way to go to any category of products. Poor job on WholeFoodsMarket . I’m deleting it and do not recommend it. Don’t waste your time downloading it like I did.

by Curlytop06

There is no search function. They only tell you what’s on sale, and even then it’s only about 10- 15 products. I’m not able to find out if my local store has the products I want. The only option I have for that is ‘find more in the store.’ There is also no shopping list function. The only thing WholeFoodsMarket is good for is the barcode, and even then you can just put your phone number in at checkout. I wouldn’t even waste the time to download it.

by Karefree1

I can’t log in to my account using WholeFoodsMarket. I have tried to log in three times, uninstalled and reinstalled WholeFoodsMarket and still receive an error message after inputting all my info including the security jumble but get a message that something went wrong and try again. WholeFoodsMarket is also as slow as molasses! And that is over WiFi! I also agree with the comments in other reviews asking for the ability to create a shopping list of things I need as well as the stuff on sale. I end up using my Wegmans’s app for that and hope I can find substitutes.

by Eve_evi

Hello Whole Foods,
I love your store no question about it. Would like to offer an app recommendation. Can you please update your app and let customers browse all your items that you have stocked at each individual store? I really dislike the fact that if I cook and need an ingredient I actually have to call WF’s and wait on the line while the product is either being looked up or searched for.
Otherwise I’d rate you higher.

by Brenton07

I don’t have complaints about store related features, WholeFoodsMarket does what it is designed to do just fine.

But my biggest complaint is no Apple Watch compatibility.

I find that if I’m checking out with alcohol, I’m constantly fumbling for my phone to scan for prime deals and my wallet to grab my ID. If the scanning function was loaded onto my watch, I could have my ID ready, scan with my watch, then pay.