ACME Markets Deals & Delivery Reviews

First experience buying online with Acme...disaster..

1) Where is the shopping cart? You will find it after hunting around, after a bunch of app loads.

2) We go to place the order through the Acme app. Ok - done. Order went through as expected - however no order number, not a single order on a single page, receipt,

3) We get a call from a Filipino call center stating the order with problems with the order. What?!! What is foing on?!

Somehow we went from the ACME order to Instacart order, and Instacart is a third party service. Awesome. Now caught in insane call center hell refusing to help beyond company recited lines...escalations are refused. "Sorry sir, but in this case sir " "Upon further checking, sir, ' - rinse and repeat.

4) Next to impossible to communicate with Acme. Chasing my tail, every person points us somewhere else. Acme Home Delivery (the real owner) even sends us to Safeway. Safeway says that is Acme - go there. Local store afraid of anything corporate, will not help.

5) We learn there are restrictions, policies - but ACMEMarketsDealsDelivery never mentions. Order was placed fine, and nothing but problems ever since.

*****
Terrible first impressions. Issue never got resolved.

Spent days in discussions with management of all the companies with nothing but apologies.

Please do it write back with statements of apologies or empathy...empty meant less words.

First the good: integrating coupons into an app so you do not have to log those terrible paper coupons around is a perfect way to shop and use an app. Bravo!

the bad: it is clear that the designers of ACMEMarketsDealsDelivery does not use it themselves because the UX is lacking the most basic tools. Most of these are mentioned by others, such as order of the coupons and inability to remove any coupons. designers only need to introduce 4 or 5 very simple fixes to make this a perfect shopping app.

Finally, there is a shopping list but it only contains the coupons you cut and does not integrate the store's database, so no actual products exist other than your coupons and the user has to built the entire shopping list him/herself, again very bad UX. Surely you have a list of the products you sell somewhere!

ACMEMarketsDealsDelivery needs an overhaul. Agree with previous review - it desperately needs a search function. Also needs a fix so you can easily add an item to your shopping cart after clipping a coupon. Now you have to remember specifically what it was and type it in. Ugh. Should be able to select it and add to shopping list. Merely having all clipped coupons in a shopping list is not actually a shopping list - and with no search function it is useless. Also the gas rewards area to find a station location often is incorrect. For example when I select to find directions for the Sunoco parsippany NJ location - it brings up the Summit NJ location. Happens for the Fairfield NJ location too - brought me to Bergen NJ. I finally gave up.

I tap Shop and land on a view that has blank and inactive images of the weekly ad and other shopping options. Tapping anywhere in these views will illicit no response. This important feature is broken. I am using the latest version of ACMEMarketsDealsDelivery , iOS, and iPhone. I have deleted and re-installed ACMEMarketsDealsDelivery , but this feature remains broken.

Also, the current categories are somewhat useful, but each store has a different layout and the aisles are not standard. It would be great if the categories were more granular and the order could be customized. It would be spectacular if the order were automatically arranged for my local store.

I depend on ACMEMarketsDealsDelivery.

Like a number of things and believe there are good features I should use (recipes coupons).

Should be able to enter a missed purchase by entering the Transaction Number. For example if you forget or because of timing the emptying of the cart and bagging you miss entering your phone number and thus loose the gas points or coupons.

There is not a search option in the 'clip coupon' function so you have to scroll through coupons to find products you are looking for. Particularly annoying in the store where a display tells you to use a mymixx coupon but you can find it in ACMEMarketsDealsDelivery . Then you know you won't get the low price.

Best app ever for saving money and it's very easy to use. I just got $1 off per gallon at Sunoco with the gas rewards. Not only that, you can "clip" coupons on ACMEMarketsDealsDelivery itself and just punch your phone # in at the register to access them - no need to worry about forgetting coupons anymore. The coupons are automatically applied and deducted from your grocery bill after you enter your MyMixx# (your phone#). Great user-friendly app that will actually save you $.

ACMEMarketsDealsDelivery needs an update... fast! It would be SO helpful if there was a search feature or you could scan the barcode of what your purchasing to see if there was a coupon. The least that could be done is to add better and more specific categories to filter by. While it’s great if you’re looking for laundry detergent and you can filter to ‘Cleaning Products’, but then they lump all food together in ‘Grocery’; they could at least break it down into dairy, baking, frozen, etc. It isn’t organized in anyway and so can take significant time to find if there is even a coupon for what your buying.

Ever since the major app change, everything has now just become a major inconvenience. It harder to locate things such as the rewards. Almost everything being white now instead of red and the change in font is inconvenient to ones eyes. And the worst change is that now you have to remember to redeem your rewards a couple days in advance of you shopping trip because rewards will no longer come off the day you clip them. Before, the rewards would come off the day you clipped them. Again ever since the major changes ACMEMarketsDealsDelivery, everything is now inconvenient.

ACME is my main grocery store and I recently started to use their pharmacy as medication is much cheaper than at the CVS I used before. I clip the coupons and rewards every day and I save a great amount of money.
My only complaint is, after the big update a while ago when they changed the design of ACMEMarketsDealsDelivery , I can no longer access the receipts or the wallet, they’re both on the same page that tries to load forever. My internet is fine, the problem must be on their side.

I’ve only used this a few times. The first two times it worked great. The last two times it did not add the coupons or specials. Missed the first errors until after I left the store. The second time I bought salmon that had the ad/coupon at $3.99 per piece but the scanner entered it at $4.99. Then I picked up eggs advertised at $.99. The scanner entered them as grade AA despite the package being labeled grade A. I had to take a few minutes with staff to fix it. Either ACMEMarketsDealsDelivery has issues or Acme is using ACMEMarketsDealsDelivery to trick customers into thinking they are getting sale prices.

This market always stays clean brightly lit, and during the pandemic and on a daily basis they always have everything that you need ,and for the most part they don’t sell out of items to the point where the shelves are empty which has been an experience that we’ve been having to deal lately,everyone here is friendly the staff is always helpful and tends to remember your face.😇😊🤗

ACMEMarketsDealsDelivery is awful. You have to have a $30 minimum even just for pickup. After I put the order thru, I got texts confirming the order but nothing showing in ACMEMarketsDealsDelivery at all. No phone number to call & ask. Thankfully someone from the store called, and said she’d gotten my items but saw that the order was canceled and thought it odd & wanted to check. Thanks to her for checking! I had to put the order thru again. When I got home I wanted to look at the finished order in ACMEMarketsDealsDelivery , and there is nothing showing again, no receipt, no “previously ordered… “ Lots of noise and deals & coupons, but functionality is horrible.

1- it’s nearly impossible to browse by category. The menu makes you you click down into a specific subcategory vs browsing all fruits, for example.
2- there’s no way to add items to you cart from the weekly add or from your list.
3- there’s no way to select specific alternates and the store ignores notes half of the time. The substitution categories don’t cover all potential options (eg give me 2% milk instead of 1%)

These are all pretty substantial user gaps for ACMEMarketsDealsDelivery . But other that the above, it’s a solid app.

What a change as they have been renovating their stores little by little. Whether I am in north jersey at family's houses or my house down the Jersey Shore--they have made a huge turn around in the last few years. Their meat and seafood is by far the best out there. The new organic fruit and produce is exceptional.

Overall, their pricing lately has been great, spending even less than I used to at the so called "Rite" price store. I mean seriously, the prices are top notch, the organic selection and prices rival that of the "whole" store without spending my whole paycheck.

Customer service was great, manager had a smile, and the deli department was quick. Couldn't beat it!!

Check it out, you won't be upset at all. They may be the NEW low price leader.

I love that our local acme is small, and they still have cashiers. Hopefully they can increase that presence as parents with a large cart full of groceries need quick lines and help. I love self checkout, but not with a a cart full of items and a child at hand. You can’t get the same sales online for grocery pick up or delivery.

app crashes when I click on "email list".

because of coupons, just for U and monopoly items, my list is pretty large and being able to email and print it would make life considerably easier.

last time i wasted over an hour trying to hunt and peck for the items on my list while dealing with the clunky functionality of it and didn't get half the items. ended up finishing my shopping elsewhere a few days later.

This is the worst grocery store app that I use. It’s interface is confusing, and it seems to encourage errors so that the sale items are not applied to the order. You need to first clip a coupon, then add it to your basket. But the basket items sometimes comes back even after you leave the store, leaving additional items there that don’t seem to make any difference on the last or next visit! Please just simplify the interface. Clip a coupon and apply it to my current order. Period.

Love, love, love Drive Up & Go at my local Richboro Acme (0778)! Ordering through ACMEMarketsDealsDelivery is quick and easy! The Acme ‘shoppers’ communicate with me if they have any questions or an item needs to be substituted. They consistently pick high quality items! Best part? I get all my groceries delivered right to my door!! What a complete time saver for me!! Keep up the great work Richboro Acme!!

App works well, but when are selected from the weekly ad to be added to my shopping list, often the descriptions are shortened to the point that it’s impossible to know what it refers to. For example, I selected the picture with Lucerne cheese, shredded/block/cream from the ad. The shopping list showed ‘Lucerne’; with no indication that it’s cheese. So I have to switch back & forth between my shopping list & the ad or make a paper list/refer to the paper ad while using ACMEMarketsDealsDelivery .

This was a great easy app to use for all ages before. Ever since the new update, it’s terrible. The layout and colors mesh together making it not as easy to read as before. Also when you clip the coupons and try to add them to the basket, you have to try and click a specific point in the dim dot. If you do not hit the right spot, you open up the coupon and have to close it out and try again. It happens several times, even for one coupon. ACME please go back to the old design!!! Why fix something that wasn’t broken to begin with!!!!

Thank you so much to Chuck for making my little boy’s day. He found us in an isle and gave my 15 month old a little balloon. He was so excited and had an instant smile on his face that lasted through our whole ride home. Sometimes it’s the little things.

When adding items to your shopping list, ACMEMarketsDealsDelivery should offer in-stock item choices. There should be a product search feature. When selecting appropriate coupons to clip, if you accidentally select coupon detail, you return to the top of the coupon list instead of where you left off. There should be a barcode or QRcode for the cashier to scan embedded in ACMEMarketsDealsDelivery .

Until you “fixed” ACMEMarketsDealsDelivery
It could be accessed from the desktop with an icon.
Now I can’t get it without going to App Store. type in the Search box and then it calls it up. BUT as soon I leave ACMEMarketsDealsDelivery store ACMEMarketsDealsDelivery is gone. Who has time for that when you’re in the grocery line. Once again the IT
people have struck again. They just CANNOT leave things alone. Finished with it.

I know if I sold a product that sells I would buy more , not the case here at my acme on Harbison Ave , I told them many times that I am not the only one that buys it ,
Who ever is in charge of ordering it don’t pay attention to what is selling faster , maybe they get a kick back for selling other brands,

I know I can’t count on you to buy so I stop looking for it , an go to a store that dose carry it , since I’m going there for that maybe it only makes sense to shop there , ( Coor s n/a ) thanks
GUS SHELGOSH III

This is not a high tech app at all. I suspected that I was frequently and mysteriously “losing” reward points that I literally just earned and today I was finally able to prove it. I bought a bag of chips 1 day ago which brought me to a rewards total of 33 points. Fast forward to today and now my points are zero. This happens quite frequently and now that they are finally back to emailing receipts and in addition to putting the rewards on the receipts, I can very easily track the reward points. Shame on you ACME for cheating people.

I give up on ACMEMarketsDealsDelivery. I have spent time clipping coupons in ACMEMarketsDealsDelivery and I don’t believe they’ve ever been redeemed. I can’t figure out how to see a list of what coupons I’ve clipped. I can’t see a clear list of what was redeemed. I’ve been trying to use it for about 6 months now, I’ve never received a points reward. I thought I had one once but could never apply it. ACMEMarketsDealsDelivery is a total waist of time. I think I’m going to save money but instead I spend more and waisted my time. Junk app.

ACMEMarketsDealsDelivery is great. However i cannot access my account. Ive tried numerous times deleting and reinstalling ACMEMarketsDealsDelivery . I can access the menus as a guest, but as soon i sign in ACMEMarketsDealsDelivery crashes. And doesn't open after im signed in. Dont know if its a but or what. Needs to be fixed please!

ACMEMarketsDealsDelivery is horrible! I should be able to look up the product I want and it should tell me the price for my home store. .....like shoprite app does! I am an acme shopper but when I am on a time and money crunch, shoprite tells me exactly how much my order will be and (for a small fee) will do my shopping for me!

Always a pleasure to visit my acme in media pa. The staff are well trained and pleasant. Nick and Mary go well beyond the level of customer service you expect from Grocery Store managers. They actually care and keep you satisfied and buying fresh wholesome goods.
Congrats to Media Acme for doing a top notch job.