First experience buying online with Acme...disaster..
1) Where is the shopping cart? You will find it after hunting around, after a bunch of app loads.
2) We go to place the order through the Acme app. Ok - done. Order went through as expected - however no order number, not a single order on a single page, receipt,
3) We get a call from a Filipino call center stating the order with problems with the order. What?!! What is foing on?!
Somehow we went from the ACME order to Instacart order, and Instacart is a third party service. Awesome. Now caught in insane call center hell refusing to help beyond company recited lines...escalations are refused. "Sorry sir, but in this case sir " "Upon further checking, sir, ' - rinse and repeat.
4) Next to impossible to communicate with Acme. Chasing my tail, every person points us somewhere else. Acme Home Delivery (the real owner) even sends us to Safeway. Safeway says that is Acme - go there. Local store afraid of anything corporate, will not help.
5) We learn there are restrictions, policies - but ACMEMarketsDealsDelivery never mentions. Order was placed fine, and nothing but problems ever since.
*****
Terrible first impressions. Issue never got resolved.
Spent days in discussions with management of all the companies with nothing but apologies.
Please do it write back with statements of apologies or empathy...empty meant less words.