Mercari: Buying & Selling App Reviews

by Jaycetify

I use Mercari pretty regularly when I can’t find something on eBay or offerup but I constantly run across issues with Mercari from search results changing based on how you sort, limiting listing to a certain price if you sort by lowest price(even if you know there are listings that exceed the price the search is ending at when you’re scroll down) and even listings disappearing all together(like switching from newest to best). The other annoying item is searching for more generic terms but still specific enough to be for a specific sub category. The search terms are not yielding correct results like typing telescope yields 90% of the listings for binoculars, spiting scopes, etc. with no ability to remove key words from the search to further filter results like I can do on other sites/apps and the search filtering process just lacks the intuitiveness I would expect for search algorithms. At this point I would even request a sort by highest price just so I can find what I’m looking for quicker than having to scroll through hundreds of listing for low prices items that aren’t related to my search only to find that Mercari will no longer display the rest of the listings that exist for that specific search term because of the amount of $5-10 items that really don’t relate to the terms I’ve entered. Would also appreciate even more sub-category options to filter terms as well

by Weenerbeaners

Watch your coupons guys. I earned a $20 coupon for listing a certain amount of items in an allotted time. My coupon said it expires 9/22, and it was there until I clicked on it to use it then it disappeared and I questioned the ones in charge and was told figuratively oh well get over it, better luck next time. They said it expired on the 21st but my coupon clearly said 9/22. I received a message on 9/19 saying it wAs going to expire the next day, which also didn’t make any sense. They’ve never done this to me in the past so just be weary. Ebay has better customer service. I didn’t do anything wrong, the screw up was on your business end, take responsibility and fix it. That’s customer service.
I love this app and I prefer it over ebay for the simplicity. this app is becoming a big deal now so with all the money rolling in I guess it’s time to throw in some extra fees; fees, the same way ebay does with their own company PayPal, and the exact same amount mind you, this way I don’t run screaming for the hills.
When I’m scrolling through a seller’s list of items for sale something “always” and I mean absolutely every single time since I started on here over a yr ago a glitch! Boop! Just like that I’m thrown off the site completely sometimes to my home screen and other times if it gets real frustrated with my scrolling it’ll knock me out to my lock screen!!! and I have to start alllll over. I can’t ever get to see everything.

by _RaeLambbbbbb

Let me start off by saying when I was just buying stuff Mercari was perfect. Everything I received was exactly what I wanted and if it wasn’t I returned it no problem
The problem didn’t start until I started selling so I’m in the military and just moved duty stations I changed my address yet I sold some shoes and they didn’t fit the individual and she returned them yet the address was still my old address I had deleted over a week before. So I never got my shoes back yet she got her money back. So fast forward I made another sale the items sold when I went to get my money in order to get an immediate direct deposit I need to verify I am who I am but to get in 4/5 businesses days I don’t which seem pretty goofy. So I went to verify my drivers license and they denied it because my address isn’t the one I have now mind you I’m in the military so my address changes frequently so driver’s license stays at my home of record which doesn’t expire till 2025 but instead of verifying MY FACE MATCHED THEY SAID THE ADDRESS DIDN'T MATCH SO I TRIED MY GOVERNMENT ID BUT THEY DIDNT ACCEPT IT. Tried a deposit in 5 days didn’t accept my account info basically I feel like they want you to use your money only with Mercari their costumers service is the worst they seem automated because I explain the problem and they give general answers or steps so now I have over 400$ just on Mercari and can’t get it and I just want my money so I can delete Mercari because it’s ridiculous!

by Joeyjumpsit

It’s a very basic selling app and it is a great platform for selling. Easy to use and make offers. The fees aren’t awful and it’s a clean platform.

The biggest complaint is it’s likeI’m going to a birthday party but your parents won’t let you talk to any of the other kids. It feels like anytime there is an issue Mercari does not help in anyway I buy a lot of comic books as well as sell comic books and one time I received a book that was folded in halfIt was a fault of FedEx not the seller it was a damaged package but when I had reported it on Mercari no solution was given and when I reached out to the seller to try and figure out what to do 70% of my conversation was “deleted by the admin”In additionBeing someone who buys and sellsA lot of comics I have a large selection to choose from as well as a large appetite and often when you look for one specific work and you try and negotiate purchasing multiples or selling multiples to the same person you get into a conversation and it’s very frustrating when half of the conversation is deleted by the same adminWho ignores basic requests.I understand there are thousands of users and it’s just a basic algorithm to determine whether or not the message should be deleted but I find it frustrating that Mercari is designed to funnel every dollar of business told them it makes me as a customer less inclined to use it and just refer back to the dozens of other platforms

by JJMM1776

I purchased 2 Ooma Telo devices from this platform, both were defective. Sellers claimed the items were “like new” or “used” but “functional”. Upon receipt of the items both were found to have some type of hidden internal electrical problem that prohibited the devices from communicating therefore they were “NOT functional”. I would recommend caution to Buyers because of this. Make sure Sellers are qualified to insure the electronic item is indeed functional as advertised before purchasing. I will say that this app does have a purchase assurance policy and promptly refunded my purchase when notified. They only give you 3 days which is not enough time to determine the quality of purchased electronic items if they will require some type of setup process.

They list a lot of already “Sold” items, outdated, expired or items no longer available. I found this to be disappointing when I found a great item I wanted to buy but the Ad was several years old the item was not removed from their inventory. this app should require their Sellers to reaffirm their advertised items at least periodically to make buying experience better.

This platform would be great competition for eBay and other auction type merchants, sellers, traders, buyers & shoppers if they would fix those issues. Hopefully Mercari will improve soon if this app takes note. Thank you.

by Thefemaleprod

This is an awesome way to get rid of unwanted items. You post the things you want to sell, ship it, wait for your rating, and then you get the cash! One thing that’s really cool is that they create the shipping label for you! (This comes in handy for me because I’m a first time seller!) I’ve loved having Mercari so far, I’ve made some good money in the past couple of months from it. Issues I had at first where not knowing how to deposit the money I made from this app, into my bank account. I think it’d be pretty awesome for them to walk people through it when they make their first sale. Just so people know how to get their money. Also, when you really get into the habit of selling items on here, but sure that you don’t need the money you made RIGHT away because their process to transfer money takes a while. So that’s another small improvement I would make as well! A faster transfer process. Another thing, I think that it’s great they implement buyer/seller protection, so to go even further with this, another suggestion I have is to allow more photos to be taken on high end items. Sometimes it’s hard to tell if something is legitimate or not because there’s only 4 pictures. Certain items need more proof! 😊 This ensures that people are buying and selling authentic products. Besides this, I love this app. Mercari is totally worth the download!!

by Puter0524

I have been using this app for years now and I have always enjoyed buying and selling. My only recommendations to make Mercari itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that Mercari is great :)

by Coricorin

I sold a Louis Vuitton speedy in fair condition for a fair price. The buyer changed her mind about the bag. All sale are supposed to be final , unless the item was different than described. Well the buyer decided to slash 3 of the 4 corners of my bag , in an attempt to get a refund ,,based on the slashes not being disclosed in the description. They were not disclosed because they did not exist. Mecari immediately approved the refund and issued the refund before I was able to dispute it. Even tho I immediately disputed it once the bag arrived back to me and I saw what she had done. I have been back and fourth with customer service via chat on Mercari . Which is not live. So I wait and wait and wait for a reply each time I pled my case. Long story short,, there is no protection for you as a seller. This person could have sent me back a bag of jelly beans ,,, but as soon as the item is marked delivered,,,, case closed. The criminals and scammers that may be using Mercari also get your name and address from the shipping when you sell or buy something. Which in my case is not so bad because I plan to take this person to court. That’s if it’s even a real name. this app has been no help at all. I’ve been sent messages apologizing that the transaction did not go as I would have like.... uh no it didn’t. No compensation for the damage to my bag. If you sell anything at all... don’t let it be anything of value. If you buy something, you’re still taking a gamble.

by CmRage

I really like this app. I don’t even mind the fees too much, because I appreciate the built in security for sellers and buyers. However there are a few things that allow scammers to get around. First thing. I ship someone and item, they said they want to return. I get back a package from them that has some garbage in it and they got their refund and my product. Refunds should be able to be reviewed by sellers same as purchases by the buyer. Secondly, we need to be able to rate someone who forced a cancellation. I bought an item and after a week the seller told me that they had a better offer and if I wanted to pay 20 more than they would re-relist at a higher price for my to buy. If not then I need to cancel the order. Either way they weren’t going to cancel it because they didn’t care how long my money was held for. This should be something that I could have left a review and warning for others. Lastly, please give us an option to put an item on hold for people until a certain time. If the person fails to purchase by that time we should be able to review or it should be an automated “this person failed to purchase a hold” left in review section. If the person does purchase on time then the review should say “this item was on hold” and that way others see that the buyer follows through. These are just a few things I know bothers myself and many other sellers. Thanks for listening.

by Vanillaskyline

I absolutely love selling and buying on this app. I highly recommend selling on here first if you start to sell anything. You don’t have to pay any listing or promotion fees like eBay and they only take a 10% cut from your sale which is decent. Any problem I’ve had from selling or buying, this app has always handled it with care. Especially with packages. Which is another plus since if you buy their labels from them you’ll get covered by their shipping protection program. I’ve had packages damaged in transit on eBay and they told me they couldn’t do anything about it because it was a postal issue and guess who was out of $80 plus? On here I had an issue where a package was lost in transit and I was protected and still got my money that I earned and the buyer received a refund. Which is great because you don’t have to deal with the stress of worrying if you’ll get your money. Another thing too is to buy the labels through this app. They’re already discounted compared if you were to buy them full price and trust me, shipping can be pricy. Make sure to have a shipping scale though. You don’t want to have your package returned or charged more because there wasn’t enough postage. Overall, a great place to sell and buy and you can do it without stressing.

by Bubbles@8(.,!87

I love Mercari! I used to sell on eBay and Poshmark, and although I do still shop on those apps, I hate selling there! Nothing sells! Or if it does it takes forever and then the fees are so high, especially eBay, who I obnoxious in the fact that only “promoted” items sell for me and then increases their fee.... it’s not worth the effort. I’ve sold 7 things in less than 2 months on Mercari! The market here is not completely saturated yet and hopefully it won’t get that way, but it’s great. Unlike Poshmark, you can message people, and unlike eBay, it isn’t overrun by stores.
There is one flaw I’d like them to know about though and it’s a loophole that shady users are doing. What happens is someone will purchase an item from them, they will say that they shipped it when they haven’t but they confirm that it’s shipped on your app, which will then prompt the buyer to accept the order thus releasing your funds to them when you never received the item. So they get your funds and you are left losing your money with no item to return. Luckily they didn’t get my money because I did not accept the order but this person sure tried to get me to through messages....only to cancel the order when I requested tracking info. I’m sure they have fooled others though sadly.

by Whoeverrunsthisappshouldburn

If you’ve considered selling items online, or buying from the second-hand market, this is by far the easiest platform to learn on. The user interface takes care of both the buyer and the seller. Listing items are easy, and this app gives you an automatic suggestion for your listing price. This helps you see what people are paying for your item, which ultimately leads to quicker sales.
I’ve drastically supplemented my income by selling everything from comic books, trading cards, and even action figures. I know about 5 people who go even further and sell pottery, kitchenware, shoes, and video games. We sell to the this app community, and I buy from the this app community. Choosing who to buy from is made easy due to being able to see the sellers reviews.
Prepaid shipping is cheap and the buyer protection is a great. this app provides articles and forums IN APP to help walk you through everything from listing, packing, and getting paid. I’m not sure about the experience of others but when I request a payout through direct deposit it’s never taken more than 3 days. I tried selling on OFFERUP and it took me 28 days to get paid $50, not to mention the scams and spams I had to deal with. this app has been nothing but good to me as a seller. I’ve made good money, I have repeat customers, and have had an overall great experience. Hands down an EBay killer if they keep up the good work!
- Slippy Collectibles

by LizaLiza Seller

I use and have tried using many selling apps. This one is by far my favorite for many reasons. I've been using it for about half a year now with over 300 reviews. The percentage they take may seem like a lot at first but it's definitely worth it. I like that when people make offers it's easy to communicate with them through private message instead of all conversations being public like some other apps. It's very easy to list, and I can quickly list items now that I'm used to it. Every time I've had an issue with a transaction or a question, they've quickly responded back (even on weekends). It's not an issue to me that there's no number to call because I always get a personalized answer to my questions. This selling app by far has the most superior customer service.
Even though it's my favorite, there are some flaws.
Areas to improve: 1. sometimes Mercari takes a while to load when first opening it (pictures won't show). 2. It would be helpful if they started some kind of authenticity check for very expensive designer items. 3. It would be nice to have a cheaper shipping option for under 0.5 lbs (categories for 0-0.5 lbs, 0.5-1.5, 1.5-3, 3-5, and the rest of the current categories). I usually have to do my own shipping for these items to help buyers with cost but this takes more time obviously.

by MaddieBabyFirefly

I’ve used other apps like Poshmark, OfferUp, Craigslist etc. and Mercari is by far the best. The selling process is simple and streamlined and doesn’t require you to meet with anyone in person. Poshmark is more of a social selling app, where you have to get lots of followers and participate in selling parties etc. which was stressful and overwhelming. Poshmark was something I had to constantly keep up with because Mercari notifications were nonstop by the dozens every ten minutes notifying me of new followers and likes and selling parties I could join, and I never made a single sale. this app is so much simpler. You just post an item, and someone buys. They walk you through step by step what to do once you make a sale, from packaging to printing the label and exactly where and how to ship. If you have a question or an issue, the customer service team is friendly and efficient with their response. this app is actually a lot of fun to sell on. I have made quite a bit of money selling everything from clothes to jewelry to home decor to makeup brushes... you can pretty much sell anything you can think of! They offer great protection for the buyer as well, with many opportunities to make sure you don’t get scammed. They hold the money in limbo for three days until you make sure you get what you paid for. Five star app all around. Thanks this app!

by TaeyeonGarcia

I love to shop at cheap prices and Mercari helps me with that. It’s kinda like eBay in a way but I feel it’s better at keeping you from getting scammed. All items I’ve seen on this app(granted were funkos and animal crossing items so far) were all pictures you take from a camera and you could REALLY tell it was taken with a phone camera 😂. I like that if you have an issue with your order then Mercari doesn’t pay the seller(not that I’ve had any issues so far. 100%been ok). App is very good at keeping communication clear and also has automated questions you can send to sellers before buying. I recommend if your looking for stuff at a cheaper price. There’s filters so you can find items that are new or like new if you don't want something used or looked used. There’s no bidding either(that I know of) which I appreciate because that’s one of the things I don’t like about eBay. With this app I can just buy the item if I want it and not have to fight with others or wait four+ day’s for it to tell me I won and got the item. this app also has deals you can add to your cart that can lower what you pay by a decent amount. There was this one item I was look at that was like 23-25(?) and I could get it for 18 by just pressing on what discount I wanted. All in all I recommend Mercari. It’s how I finally got my Alexei Funko Pop(stranger things)!!!!

by Kasha;)

I absolutely LOVE LOVE LOVEEEEEE Mercari?!!!!!!! No joke, it’s legit the BEST APP TO SHOP ON!!!! I’m literally on Mercari every single day...haha I don’t get on Facebook at all anymore even, because of Mercari! But I really only have a couple small issues with Mercari.
To start off with and I’m not sure if it’s a big issue or what it is but going through my likes items and when I click on one then go back to the liked items list is for whatever reason puts me either completely at the front of the list or right there close to it?! NOTHING IS MORE AGGRAVATING than to be so far into your list (it literally takes hours...) just to have to carefully scroll through trying not to click on any (which the reason why I’m scrolling so far back in the first place is to find the items to relike them back to the front of the list)
Which brings me to question; there’s literally no other way to make the “likes items” other than this way it’s being done now? Like I don’t really know what other way to do it but the way it is now makes it extremely hard to go back through and look at the items I’ve saved..
The 2nd is searching things!! Why on earth can’t you search a user by either their email or by the name they’ve givin on their account???? Other than those two things I have absolutely NOTHING remotely close to negative about Mercari! I LOVE IT!!!!!!

by StaceyAnn78

I joined this app several months ago and have done some buying and selling. I have only good things to say. Even when a seller didn’t respond to a purchase I made on his site, this app backed up its guarantee. That’s why this a great way to shop, if you like doing shopping online! You can do it without the worry of the what if, because you know this app has a guarantee and your money is protected if a seller backs out or if the product is what it was described as or if your unhappy with it in some way. The items I’ve bought have all been exactly what was advertised, I look for sellers who have good reviews. Another great feature this app offers, so that you can feel rest assured with what your getting. Other sellers I’ve bought from have made up for the one who didn’t respond. All very nice, people take pride in their reviews so its motivation to shop quickly in the 3 business days this app allows. And to package nicely ...this app set great standards to achieve. I feel they have thought of most everything. As a seller, they make that easy and provide the shipping labels and clear instructions to help get the best review for yourself as a seller and a happy buyer! They take a fair percentage for the sale. They also have a great team to answer clearly any questions I’ve had about how to use the site. The site is easy to use. So much you can find on here! Glad I found it. Happy Customer here!!

by CKLJ4

I have done a TON of business through this app. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. this app ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and this app. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. this app thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with Mercari. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks this app!

by May Savvin

It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then Mercari is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in Mercari is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about Mercari is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕

by AnnaofArendelle3

In everything this app does and all the opportunities it provides for its users, this app is a perfect service. It’s allowed me to take an unpaid internship without worrying about making money to pay my tuition bill. It’s the best income I’ve ever made for the amount of effort I put in.

The only thing that would make this service immensely better is the ability to officially bundle. I had a situation where a customer wanted 9 of my listings, and I of course was willing to give her a big discount because I appreciated that. I also wanted her to save on shipping, because of course every listing also sells a shipping label. In order to fulfill her bundle, I made her a personalized listing that included all of her items and priced the items and shipping accordingly. Unfortunately, she was unable to navigate the service and find her listing, as I believe she’s new to the service. Instead, she just bought two of the nine, and paid full shipping for both. Now I have to ship both in separate packages to accommodate the tracking of the order, and now she paid $8 for two packages that will arrive on her doorstep on the same day from the same sender, instead of paying $4 for one package.

The only solution is to build a bundle feature for Mercari , and I think both buyers and sellers would benefit immensely from this.

by SunnyDaisys

I should start off by saying I loved Mercari. Yes, I got rude buyers occasionally but that’s with any selling site. Also this site has a lot of rules and regulations. Which is fine, just make sure you know them. Unfortunately I wasn’t aware of all them. I had a buyer that wanted to purchase from me. She lives in another country but has a forwarding shipping company here in the states. I was aware of all of this considering the buyer purchased from me more than once. I recommended we try this app because the shipping would be cheaper. The transaction went through no problem. Printed my shipping label and dropped it off at the pack & ship by my house. Only to find out later this app canceled the transaction! I tried to get my package back but couldn’t. The buyer was nice to pay me for the item that I sent. I tried messaging this app several times only to be told they don’t accept those shipping places. I even tried to pay this app for the shipping label used only to end up getting my own account suspended. No warnings.. no emails explaining that the behavior was against there rules. And out of 7 customer reps I emailed asking the same question did I finally get an answer regarding the package and shipping label I used. All the rest just emphasized my account was suspended. & this was five days AFTER the packaged got sent out. Good thing the buyer paid me! Needs better customer service & more warnings instead of immediately suspending accounts.

by Bri💃🏻

Mercari is great for selling and buying! You can find a lot of amazing and unique stuff for REALLY low prices. Selling is simple and straightforward. However, before the update sellers were able to view and reach out to people that “like” their items. Giving sellers the opportunity to follow up in effort to make a sale and/or offer discounts. Before the update, buyers were able to view the tags that sellers used to draw them in. When buying an item, I felt the tags gave insight to details that weren’t necessarily included in the title or description...As descriptions can often be too short or uninformative. I also noticed, and this may not be related to update, but Mercari would give a coupon for $1-$5 off or 5-10% off any item once you have sold an item. I think it was an insensitive to use seller balance to purchase on Mercari . When I was getting coupons, I was almost always feeding my balance back into Mercari by making purchases. Now, I haven't been getting them anymore so I've been transferring balance to my bank account. I think Mercari can wipe a lot of others completely off the map because it's just far more user-friendly and prices/seller fees/shipping is so much less! Overall, I give Mercari an A+ but BEFORE this recent update, it was much better.

by SUbdUNE

I want to give Mercari 5 stars as it protects the buyers and sellers from fraud. It’s gaining popularity and you can find an enormous amount of deals. The reason why I gave it the title “USPS kills Mercari” is because my local USPS Mail carrier thinks it’s ok to mark my delivery as delivered and I always get it a few days later, mind you, you only get three days to rate your seller before your payment automatically gets released to the seller. Yes this app is the middle man here and doesn’t release the payment to the seller until you check your product out and give them a thumbs up by way of rating the seller (awesome). You can now see how having a mail carrier like mine that thinks it’s ok to mark deliveries as delivered beforehand, especially when there’s a chance you are nearing a holiday!! You can hold your breath and throw some salt over your shoulder to hope your item is as described by the seller because one day to review may not be enough (but better than nothing I suppose). this app does try to help you though, if you contact support and let them know you haven’t received your item even though your mail carrier says it was... and stay on high alert looking for your item to review and rate... they will actually hold the funds for you until you receive the item.

Hope this review helps someone who is experiencing the same.

Thanks this app for understanding.

by Sadie Nicole

Mercari is great to sell and buy from! I’ve sold many items such as clothing I no longer wear or decor that’s no longer used. And in return I can use the balance to buy new clothes from Mercari . The shipping is high, which is why I always keep my prices super low. There’s always room for improvement in Mercari . It would be nice to send pictures of my items through the messages, I needed to send a picture to a buyer after she bought something because I noticed a defect with the product I didn’t see before. She asked for a picture but there was no way to send one to her after she’d bought the item. So I had to cancel the transaction, edit the pictures and wait for her to be refunded so she can repurchase. Maybe if there’s a way to take pictures through the messages section, that would be great! Especially if someone wants more pictures of a clothing item that you may not want to add to your listing, you could just send the pictures through messages! Also, it would be nice to use another system of payment, such as sending checks or using paypal! I’m too afraid to give out my bank info so I just use my earnings to purchase through Mercari ! Other than that I’ve no problems with this app, it’s a great selling app with a good system!

by Rachel With IPhone

I have dealt with two people so far that do not rate, what so ever, at first i had to wait 48 hours and then this app would send them a notification. Now I have to wait 72. It is really frustrating having to wait over a week for the person to receive their package to get paid but then I have to wait even longer for the person to rate me and the fact that I have to wait even longer for them to rate in order to get paid is so dumb. Not does that take forever but once you transfer your funds to your bank account that in itself takes anywhere from 3 days to a week. So you don’t end up getting paid until like a month after you sell something even though you have done your part. Not only that but you as a seller can’t rate a person at all when this app sends the money through if they don’t rate. Therefore, there are most likely so many more people that don’t rate and you will never know because your not allowed to rate a person once the transaction is complete. I should be able to rate someone if they didn’t take the opportunity to rate me so I can get paid. What’s even more frustrating is when it’s the people who have sold items before, who know that you can’t get paid until they rate you and they still don’t rate.

by WdnTN

I would give Mercari a negative star rating but 1 is the lowest I can go. If you want to take a chance losing money, or losing the item your trying to sell then this is Mercari for you. I recently made a sale on this app and the item that I sold was brand new and never taken out of the package. Once it was sold I shipped it to the buyer who, when received it, requested a return. this app approved the return without ever telling me the reason to why it was being returned. But that was ok with me because it wouldn’t cost me anything and I could just resale it when I got it back. When the item returned back to me I noticed the box was torn so I looked inside, and the buyer had just replaced the new item that I had sent with a used item that he already had. So I reached out to this app to let them know what happened. this app told me that I was wrong and that the item I sent was returned back to me in the same condition. I asked for them to explain to me how they had determined this, but they just ignored me. I sent 5 more inquiries asking them to give me some kinda explanation. The first 4 inquiries I sent were ignored, the 5th one was answered by stating they weren’t going to do anything about it. Then they closed the case making it where I could not send any more inquiries from my account about that item. Unless you enjoy getting ripped off, my advice is to use another selling tool other than this app.

by Cmp00

Previously, I had been using eBay to sell items but kept coming up in the negative every month being overtaken by crazy fees. I found this app by googling ‘where to sell your used clothing’, I was kind of skeptical but I liked the fact that there was no listing fee, just a selling fee after your item sold, which seemed reasonable! Also, the postage fees are set, so they are the same every time based on the weight of your package. I wasn’t sure how well it would work out with payment being contingent on your buyers rating of the item once received, I worried about letting my item go and then never receiving anything but I have had zero problem so far!
I only started selling in January but so far I have seen profit from this :) I think this app has an excellent system and they are very good at making sure it runs smoothly. It has been a pleasant surprise so far and the BEST thing about this app? ACTUAL customer service that offers a way to contact by email and then ACTUALLY RESPONDS!! I am one of those people who always has questions and you cannot know how much I appreciate being able to ask and always getting a quick, thorough response!
I can’t wait until this app passes all the competition and is known as the NEW number one selling app! :)