Contact City Market Food Pharmacy Support

I don’t even know where to begin. Let me just say if you even lose a card and try to associate a new one with your account, just slit your wrists or switch grocery stores. It is the biggest screwed up mess I’ve ever seen. There are so many layers of platforms, customer service, databases, etc that they don’t work correctly. It’s just such a mess that I’m shocked a company the size of Kroger has problems like this facing their customers. You’ll talk to people in India who can’t help you. You’ll talk to chat people who say it’s fixed and over and over it’s not. You’ll get disconnected from 800 numbers over and over after waiting 30 minutes. It’s just an unbelievably unprofessional and sickenenly frustrating experience being a Kroger customer. I sincerely hate Kroger and City Market. Just a horrible, horrible company with no concern whatsoever how poorly or unprofessionally their operations are executed. And digital coupons, which say “Scan here” in the store have no way to scan and load and are completely useless. Don’t believe the fake coupons you see on your food items. If you watch at checkout, you’re so getting screwed out of all of those and Kroger is so glad you’re that stupid and don’t ask why. Con artists.

I don’t have issues with the app but trying to talk to someone about the app on the customer service number is a joke. My first time I was just trying to delete my value card and add my kroger MasterCard as my value card and it took 4 people to finally help me. The second time I needed help on the app to fix my coupons and When I called the First Lady was rude and didn’t understand what I was explaining, I asked if I could speak to someone else and she hung up on me. My second time calling back I asked if I could speak to a manager and I was transferred 3 different times. My Third time calling I was on hold for 20 mins just to reach a voicemail of the supervisor. This is terrible customer service and I work for kroger!

This app is a mess due to poor design and jamming too many features in one app and on single pages. I frequently use this app on my phone, but the pages on the screen are so incredibly cluttered with oversized, unnecessary images and text, multiple functions and images crowd each screen, and is a hassle to navigate. I shop in store and just need to clip digital coupons to save some money since grocery stores insist on going primarily digital. Constantly navigating around the the Pick up and Delivery menus. I know you now have a dedicated delivery app. That’s great! Is it possible to combine your pickup and delivery options into a separate app? And just have an app for your in-store shoppers needing digital coupons option only? Also, in your Clip Digital Coupons section, please provide a function to enlarge the product photo for the item I am interested in purchasing. The thumbnail photo provided is too small to get a good look at the product and the Details are mostly a legal disclaimer that does not include actual, useful product details.