Thrive Market Reviews

by CuteMariMari

When you sign up for the free trial it isn’t actually free because they hardly ever let you leave.

There is no delete your account button, there is no cancel membership button, you can’t ask for a refund for stuff just by clicking on certain links. You have to try to find a person to talk to or email them.

I emailed them about a 3 weeks ago to cancel my membership and they said they would and it would just take a bit to change and that I wouldn’t be charged, but when my free trail was up they still charged me 60 dollars.

I messaged them an asked what happened and they claimed it never happened. I still have the emails. They tried to tell me they could just give me half a refund about 30 dollars since I did use my full trial and some other stuff about how that’s how it works, but I’ve seen another person talk about how they only give refunds 5 days AFTER you do the full trail.

I was adamant about what happened and they said they did issue a refund, but I don’t see anything in my account yet. So I’m not sure if it will happen or not. I’ve seen others say it didn’t for them.

In all honesty. You can find all these products for cheaper at other stores in person, or online that don’t require a membership. If you like this and it works for you. That’s good, but there are cooler businesses or individual sellers to support that don’t treat other customers like crap, are honest and helpful, and are willing to work with you. xoxo

by Ms. Ramirez BA

I heard that Thrive is Costco meets Whole Foods- doesn’t seem like it. I’ve been vegan for 10 years and shopped at Whole Foods, Sprouts, and Costco over other big chain supermarkets (Safeway). I know a thing or two. Let’s talk about the market. The prices at Thrive are the same as Sprouts.
Moving on to the membership. I got a free membership being a veteran ($60 value). If I had to pay, I don’t see that I would actually save much by shopping at Thrive, unless I shop here 4-5 times a month with at least one product purchase per visit. Then it may be worth it since they have this Thrive cash back program. Products ship within 24-48 hours. If it’s the same price as buying at the store, I feel free shipping is expected. Also, if the local stores are offering the products at the same price and you can pick it up immediately, why bother ordering online?
Now ThriveMarket . There’s a filter for some things, but overall the presentation of the products is not organized. The presentation feels overwhelming and puts you in a maze. I used the search button to get what I needed and bounced.
Overall, I would say Costco or Sprouts have the same or better deals. I wouldn’t recommend Thrive Market or the Thrive app.

by Coachwebb

I placed my first order online. I noticed it came with a “free” thirty day membership that you could cancel at anytime but would automatically charge approx $60 in 30 days. Given my hectic lifestyle, I wanted the opportunity to try the service without the commitment, so I immediately tried to cancel. If I was happy, I would consider joining. But since the fee was set to automatically charge upon 30 days and I didn’t want a surprise fee, I decided to cancel the membership, then make my decision.

Then things really went south. First, the cancel button in ThriveMarket takes you nowhere. Second, I went on chat to cancel, which was a tedious process with slow response times. While on chat, I was actually told that I couldn’t cancel until 5 days before my 30 day membership had expired!!! False!!! That was not in the agreement. And if that’s what you’re telling people, I truly hope you get subjected to a class action lawsuit. After much debate, they finally agreed to cancel my membership. I went ahead and cancelled my order too. Who needs these headaches and snake oil salesmen? NOT ME!!

Looks like some great products. But, your business model and integrity needs some introspection.

by RaeG123

While I appreciate the quality of food options and user friendliness, I find myself comparing prices often to my local Whole Foods and King Soopers. Often times, the prices are the same or the difference is minimal. However, with Thrive unless I spend a certain amount each shipment I have to pay shipping as well. More frequent than not it’s been easier and cheaper to buy from my local stores. This is a great alternative for someone who lives where local grocery prices may be more - but that is not everywhere. Additionally, it’s hard to know when you are going to receive your shipment. I meal plan for the upcoming week and find myself having to plan earlier the week before in hopes that my shipment will arrive by the following Monday. It’s been an ongoing guess which makes meal planning difficult. If you are a meal planner, plan the meals with ingredients from Thrive later in the week just to be safe.

by Lcfitmama

Thrive market is awesome, I love it and have used for years. ThriveMarket though, the autoship functionality is weird.
The products all only have an add to box button, which adds it to a new order, not to my autoship. On the iPhone, I can only see the current items in my autoship for the coming month (still not sure how those products got into autoship since there is no button to add things?), and it doesn’t show the total price for the month. I also can’t see future months of autoship.
ThriveMarket on my iPad is a little better bc I can actually see total prices and then up to three months of future autoships, BUT adding products still doesn’t work. There’s a suggestion box of things to be added based on previous orders, and this seems to be the only way to add to my autoship but it doesn’t affect all future months for some reason, and this is a terrible way to be able to add items since it’s so limiting.
Looks like ThriveMarket is just not working well, I’ll try it on my computer but really, ThriveMarket should work.

by Iguessimsteph

I signed up for the free trial a few months ago, then cancelled it a few days later because the service wasn’t something I was interested in. I was charged the yearly fee without my knowledge, so I contacted Thrive Market and got refunded for the charge. I thought I had deleted my account and removed my card details, but a month later they charged me the yearly fee again. I contacted customer service (through my account), and they said that there was no account associated with the email (while I was logged into the account). I don’t understand how they charged me when they had no record of my account. Now I’m waiting to be refunded again, and will need a letter from the service so my bank can refund me for the overdraft fees I was charged, which would not have happened if the service had not charged me at all. I do not recommend Thrive Market AT ALL. Their customer service has been helpful with taking care of the issues the service has caused me, but that obviously does not make up for the hassle I’ve had to deal with.

by Jones1117

I got a deal to try Thrive and get 20 dollars off my first three orders. Put a reminder in my phone to cancel the membership before it billed me. When you enter PayPal as your payment, it automatically just charges again, does not take you to the PayPal screen so there is no way to change between payment methods. When you go to cancel, you have to “request” to cancel, and then spend 20 minutes repeating yourself that you want to cancel while they try to give you another 30 days free and bully you. No, I don’t want to go through a 20 minute passive aggressive guilt trip again. I liked the rewards, how fast the shipping was, and how even though I am spoiled in an area with hard to find specialty products, they had sizes of items and varieties that I had never seen before. I would even consider renewing to use the service but I wouldn’t want to go through the cancellation process again.

by Sarbear1116purple

I highly enjoyed thrive because of its easy to use app and deals! I was very pleased with the products and prices, but their customer service? Not so much. When I decided today to end my membership because of my own finical reasons, instead of being able to simply tap a button to end it, they make you enter a chat with customer service to talk about why you want to end it. At first I was okay with it and told the lady what I enjoyed about the thrive, but I would really like to end my membership for my own personal reasons. She then proceeded to try and convince me to keep my account. She offered me more deals and keep going on about how great ThriveMarket was and telling me lots of stats to try and sway me. I was getting annoyed at this point because I just wanted my membership to end! We went back and forth and back and forth with me asking to please just have it ended and her telling me why I shouldn’t. When she finally ended my membership she was very rude towards me. Definitely rubbed me the wrong way! I love thrive but wish they would just allow their customers to end their memberships without being badgered or made to feel bad!

by MaryD888888

ThriveMarket works well. Thrive Market itself is great. But unfortunately they use a shipping service called Ontrac that is very unreliable. Sometimes an order will arrive quickly, but other times it can take 8 days or longer. I live in the greater Seattle area, so it’s not like I’m out in some remote location or anything. On 2 occasions, Ontrac deemed my package as “damaged” and chose not to deliver it without notifying me. It’s too bad that Thrive can’t get together with a decent shipping partner because then they would be a great option.
And yes, I have talked to their customer service many times in regards to my problems with Ontrac. But the problems continue. I am currently on day 8 of waiting for my last order to arrive. Who wants to wait 8 days to receive groceries? Maybe if you plan ahead...
I gave 2 stars because ThriveMarket itself works fine and because Thrive Market itself is decent, but I can’t give it any higher stars then that when their shipping partner is horrible (and their whole business model is shipping groceries).

by Rpkjr83

But, they are not making it easy. I’ve been using Thrive Market for over a month now and so far I am not impressed. I love the products they offer and the prices, both which convinced me to get a membership. My first order came quickly and with no damaged products, and that was the ONLY order so far that has come that way. With each order, their “processing” time has gotten increasingly longer. Its now taking a week or longer for me to receive my orders and half of them have had damaged products in them. The first time it happened, I did contact them about it and they were very responsive and refunded me the damaged goods, so there’s that. But its happening far too often than it should. Its been 4 days since my last order was placed and it hasnt even been touched yet. I really want to like this service but their turnaround time and handling/packing of goods has been subpar. I would not recommend a membership at the moment, I would give it a few months and hope they have caught up with the demand.

by Latoya W. Cali

I have issues with the auto ship feature. They don’t make it easy or obvious to choose the date you want your monthly box sent, so I ended up deleting my entire auto ship box and won’t use it. It shouldn’t be that difficult. I even looked up FAQ and still couldn’t figure out how to do this. When you click manage auto ship it only gives an option to skip a month, but not to change the order date.

Also, I noticed my first order shipped right away, but the second order is taking longer. For a paid subscription, I’d appreciate some consistency and 24-72 hours is too wide of a range in my opinion. If I was ordering complex things like meat and produce maybe I could understand. I ordered simple in stock products. I have access to stores that sell all the products I use so I probably won’t use this subscription after the pandemic is over due to 1) App not being user friendly enough and 2) Service not being fast enough.

by Deesapointed

I was hoping to get things delivered during the Stay At Home order in my state. We have gotten one delivery so far (very slim stock to choose from). We couldn’t browse until we paid the membership fee. Had we known how little they I had, I wouldn’t have paid.

I thought about cancelling, but they do normally carry a lot of products that I like and have trouble finding. So I’m keeping the membership... but we literally have not been able to order anything for at least 2 weeks now because they have “limited their hours,” “stopped accepting orders,” and similar language that provides no clue about when they might reopen. I check daily and each day it says they are not accepting orders at this time. I understand things are horribly unusual and difficult right now, but can’t they provide better communication about when they might reopen? I paid a fee!!

by Cmkendall

I was very excited when I read in the description that it is possible to filter products viewed by things like, gluten free, vegetarian/vegan, and dietary needs. I downloaded ThriveMarket to find that you can only filter by one or the other of a handful of static categories. It is not possible to combine categories. In my household there are gluten and wheat allergies, nut allergies, dairy and soy allergies and more. Mostly I have to buy meat and whole fruits and vegetables. However, the industry is expanding to include options for people with such allergies and it would be great to be able to find them more easily instead of spending hours reading labels in the grocery store. I thought this was the answer to my prayers, but it isn’t the way it is currently set up. If the filters could be set-up hierarchically (i.e. I could customize it with nuts being primary, then gluten, then dairy, etc) and multiple items excluded, that would be the answer to my prayers. I’m sure it’s great for people who just eat GF or whatever, but doesn’t solve the bigger dilemma. Will keep an eye out for updates that might go this direction, though!

by CaliRya

Overall, I like my experience with Thrive Market. The deliveries ship quickly. Thrive brand food is fairly good quality, great prices, and lots of organic options. ThriveMarket has a nice design and is easy to use. I haven’t come across many bugs. There are a few opportunities for improvement, though. I don’t like the unsolicited, spam promotional push notifications and don’t see any way to opt out of those specifically. Unfortunately that means I had to disable app notifications all together, which limits ThriveMarket functionality. Apple Pay also disappeared as a payment option, unfortunately. I contacted customer service and they said they’re working on it, but that was months ago. Also, I’m disappointed that ThriveMarket appears to want to track me across apps. Especially since I pay for membership, I’m surprised Thrive Market may try to track and target me with third-party advertising.

by JoliebeanXx

I love the products Thrive Market offers. I have discovered things I never knew I needed… haha! You’re also able to search based on dietary needs which is fantastic!

The only problem I have with Thrive is that it guarantees lowest prices, but I’ve found that not to always be true. Especially with meat…. My grocery store has a large selection of humane raised meat products for way less then what Thrive asks for (including wild caught, tested seafood) on top of having to spend an absurd amount of money to get the free Frozen shipping. For just me and my husband, I find we are losing rather than saving money in most cases. So, I find if I price check at the grocery store against Thrive market prices, I do better saving money. I just don’t have the time to constantly be doing this, so sadly I’ll be saying goodbye to Thrive.

However, I’m in an area that has lots of ethnic groceries, healthy options, and cheap store prices so I am blessed with that. If you are not, and you have the money, Thrive is for you (and if you don’t have the money, Thrive does offer a price match if you’re able to find a product priced for less than what their price is). In summary, I’d be a loyal customer if meat prices were less, frozen shipping had a lower limit, and if they actually had lower prices. Perhaps if they had a small family vs large family subscriptions, with different free shipping limits and so on, then this could work for us.

by Natasza3

When I subscribed to their yearly service they had a promotion going on (so even though I spent $59 on the mbrshp they actually gave me $30 off my food order so it actually was a great deal for me). I specifically chose Thrive b/c they treat their staff like family & they’re not laying off all their workers & that actually means a lot to me; of course (just like everyone else) they’re trying the best they can with what’s going on & of course (like everybody else) they’re going to run out of some of the items I bought [it’s not like I’m buying magical mushrooms and unicorn hair from them to cure my cancer] we are ALL in the same boat lolol I’m not gonna die b/c Thrive can’t ship my fancy non GMO beef jerky on time; they say their soooo sorry I don’t know how many times on their website & send late night sweet personal emails (you can literally hear the CEO pulling what’s left of his hair out b/c he’s so stressed out). Point is; they’re a great company, they’re honest, hardworking, love what they do & share their great healthy stuff others :))

by Draganfly

Even using my still small screen it was functionally visible to me and very fluid in button click on what I wanted. ThriveMarket picking up on the desktop login history is essential because I probably wouldn’t use it for a huge list just cause desktop is easier to do price comparisons, for renewing prior purchase items and specific items it is great. I did forget to use my coupon for thunderbird bars, but no big cause I’ll probably be getting them more than once. The free samples from the website are a great addition to an online store, there is always an unknown when all you can do is read about things I really appreciate them from your store and product lines. Thank you have a great day.

by Lookslikeiwin

My hubs and I started an AIP diet this year because of my thyroiditis, and our first month was more expensive and more demanding than we were able to maintain. We ended up cheating more than once, often without me realizing it (herbs w/“may contain” labels, for example). We also overdrafted about $150 and had to take it out of other important savings.

With Thrive’s already discounted prices, first free month of membership and extra 20% off of our first three orders, I was able to stock my pantry with enough grain and nut free flours, coconut wraps etc to last me the first harrowing month of pure AIP. I also got a little makeup! I am also comfortable making my purchase knowing that I can place another order with all the same discounts this month, if I need to, and if I wait, maybe I can get some new epic bars for black pepper reintroduction.

ThriveMarket was pretty easy to use, though it “favorites” items as I scroll sometimes, and changing the number of items in your cart can get screwy. I may have missed an item because I was trying to decrease 2 to 1, but it changed 2 to 0 instead and took it out of my cart. It did it twice, in fact. At least one of those times I decided I could find locally and didn’t add it back to my cart.

I hope they start carrying more variety, but I was pretty happy.

by YaGottaLuvMusic

What differentiates Thrive Market to its competitors is how personal they make each package feel. On the box, the teal and white design make the box stand out. I love their quote, “Let’s Thrive,” in a beautiful white font that pops on the brown cardboard. They package their items very creatively and securely too! For example, in my large box filled with 9 items, they minimized the amount of plastic used in the box (very eco-friendly) and used the perfect amount of stuffing to keep everything in place. It demonstrates how they are support a healthy lifestyle AND a healthy environment. When I ordered pasta sauce, I thought how they wrapped it in paper wrap that had little holes to supress any impact was very innovative. The bright teal interior makes the package feel like a Christmas present every time when I order too! Finally, the cherry on the top was when I saw a handwritten note on my order form saying “Thank you” - Macayla. Keep thriving Thrive Market!!!

by 456Emily123

I am so grateful for Thrive! Recommended by friends… I was skeptical at first. I found the website ( I used solely at first) a bit cumbersome. Now that I have gotten used to it- it’s great! What is even easier is ThriveMarket that I recently added !! So convenient to use for reordering and especially deals ( which I tend to focus on). The quality of the Thrive brand staples I use is second to none and the prices cannot be better!!! I especially recommend the marinara, nutritional yeast, &coconut aminos. The free items are a nice feature to try new products. The packaging is usually great (quick, free & well packed with minimal & conscious packaging as possible. I am also a fan of Vitacost, although, these past few months I have shopped at farm markets for fresh and here for the rest. Pretty pleased with how it’s going!Thank you!

by MaryAnn17

I gave it a year. Not worth it. I can get everything they offer from other retailers at competitive prices - in fact sometimes cheaper. The selection is too limited and inventory inconsistent. Then, worst of all when I tried to cancel my membership I discovered they make it incredibly challenging. You can’t cancel in ThriveMarket or on the website yourself. I tried the live chat. After a ridiculously hard sell - they could work for Comcast - They promised an email confirming the cancellation. No email provided. So I emailed them. Finally I had to call. She was rude though she finally solved it and emailed me confirmation. Although the account info I can see still shows it renewing so I’m not convinced I won’t be charged and have to fight it. In my experience if your product/service is good - you don’t have to make it so hard to cancel.

by Wsly87

Once I found out they don’t stock cold vegan cheeses, I wanted to cancel my trial. #1) It’s annoying that you require a credit card for a free trial. You are relying on me forgetting and an automatic charge to my card.
#2) In my app, I located the cancel trial button. But, when I hit it, it just refreshed the page.
#3) Buried in the depths of their actual website is the cancel button. I found it, hit it, was asked about 19 times if I really wanted to cancel. I hit a teal button, only to see a message that read “we’re glad you’re staying!” Oops. I meant to hit the text below it, the text that said cancel that wasn’t a bug shiny button.

How about letting people make up their mind about staying or going and making it easy to make that decision? Don’t you want them to stay because they like your service, not because you tricked them into it?Nothing will turn me off faster as a customer than these types of business practices.

by Sharon Ewing

I’d like ThriveMarket except that the buttons in the cart do not speak their purpose. You have to sort of play with them to figure it all out. So for example if you are looking at an item in the cart, there are three buttons associated with each item. The first button removes the item the second button subtracts One quantity of the item and the third button adds one quantity to the item. They don’t tell you that though they just say button button button under the voiceover Interface four Apple’s iPhone, which is specific to the visually impaired. If you fix that everything else speaks great including the ingredients to your items and the “Why I should love it”. Terrific job fix the small stuff thanks

by Kkdudel

I cannot express how much I love ordering from thrive! They have a very wide selection of products for many dietary needs. I am a new Paleo and Thrive has made finding paleo compliant products so much easier. I don’t have to spend hours at Whole Foods reading every single label. Also, the prices are so much more reasonable and the products are excellent quality! My favorites are Primal Kitchen Mayo and Green Goddess Dressing. Shipping is fast and I love unwrapping my package, it’s like Christmas for my pantry! I was skeptical about the membership fee, but after my free trial I couldn’t not become a member! Thank you Thrive Market for your excellent products and service!

by C-skillet

Thrive Market makes sticking to my diet easy! The products are all clearly labeled with possible allergens on the webpage. They were also kind enough to donate a Thrive gives membership to me in order to help support my health and the health of my seven month old breastfeeding daughter. She has food sensitivities due to the antibiotics used during our labor. She has severe eczema and Thrive Markets is making it much more affordable and easy to prevent her from flaring up or having an upset stomach and losing out on her much needed rest. She was also falling behind on her growth but sticking to a strict diet has helped me lose weight and her achieve a healthier weight. Thank you Thrive!

by Graphically Deb

Starting week 4 of keto, things were starting to all taste the same. Spending a lot of time looking for parking at the grocery store because I was replacing about 90% of my stored staple items. We are grocery challenged in this location.

I was beyond satisfied with my first Thrive order, love their new sugar replacement, better than Swerve. And the ketchup! I was having physical withdrawals for ketchup. Thought a “keto friendly substitute would be bland or have a horrible fake sugar taste and aftertaste.. it is really great good.

I am starting to gather what I want in my second order. Excellent!