QFC Reviews

I’m in the store with my fiancée; last stop of our errands. She’s wants to make a delicious Moroccan thing for dinner that has pine nuts in it. Great! Uh oh, can’t find the pine nuts… No worries, we have some other stuff to get first. Ok, done. Now we need those nuts. Where. Oh no, stress is building. Where are they?? Wait, I know! I’ll use the this app app that tells you where stuff is! Find it. Open it. A little box says “This version is out of date, update now” and won’t let me continue. First of all, WHY. What is so different that what I used last week won’t work AT ALL anymore… Ugh. Stress still building… Ok. No matter, I actually have a decent signal and unlimited data. Update in App Store… Takes annoyingly long… Ok, finally open my new and improved app, and… Now a GIANT BLUE BUTTON says “Version out of date, update now” and won’t let me continue. I JUST UPDATED NOW! AND ALL I GOT WAS A FANCIER BUTTON TELLING ME TO “UPDATE NOW”! I CAN’T UPDATE ANYMORE! I’M AT THE LATEST UPDATE! And where are the %*@$& pine nuts! Oh. My fiancée found them. They were with the other nuts. That makes sense. BUT WOULD I USE QFC AGAIN? DEFINITEY NOT! At least not until they have another update…

QFC used to be great. When ordering groceries for delivery, my shopper could send me a message if they couldn’t find an item on my list and we could figure out a substitute on the fly. Now QFC doesn’t seem to support notifications anymore. After my last two orders arrived, I noticed messages from my shoppers in QFC that I had never received notifications for.

It’s also super frustrating that clicking email links doesn’t open QFC . I also can’t seem to ever find my most recent order in QFC to double check whether I received everything on my list.

The only thing QFC seems to be good for is actually creating my order. Everything after that is just broken. The same goes for the this app website. I can’t even track or rate my order or submit feedback without getting an error page. I’ve tried every browser, even IE. Whatever “upgrade” happened to this app’s site and app about a month ago, it broke a ton of stuff.

Mostly I am happy with this app’s Pick Up & Go. I am very disappointed that I can’t access the meat listed on sale in the ad flyer. There have been a few times where they have given me some sub-par produce, too. These seem to be the most consistent problems. I appreciate that I have a chance to refuse substitutions, and that if I order the day before, I can add to the order until midnight. I also like being able to use paper coupons, and I appreciate that this app uses PAPER bags, not plastic. For these reasons, I prefer this app’s service over Safeway. We have an extremely fragile person in our household, so this service is NOT just a matter of convenience for us, it’s a necessity. I think the problems I mentioned above could be corrected. I hope that happens.

There are so many issues. I will only list a few. Do you do testing?
1) Two of the items I ordered never appeared in my cart. I suspected perhaps they were unavailable, but, upon digging deeper I found in an area I had to dig to find, one item was in fact marked as unavailable, but the other was not. Seems like, if that’s the case, you could tell the user instead of lying by saying it’s been added to the cart
2). I ordered 4 cartons on pop on sale, 4/$11. However, it charged me the regular price. I hoped perhaps when I placed the order it would adjust, as sometimes happens at checkout. But - NO.
3) When I went to checkout, it determined that my credit card is expired. True. But, when you try to edit the credit card, you are stuck in an infinite look. Sign in to Kroger, which takes you to a page to sign in to change the card which takes you back to the first signin. The only way yo accomplish the task is to delete and reenter the card.

These items are just the beginning of my issues with your system.

Honestly I probably know 3rd graders that could do a better job. The way to insure good software is to test repeatedly (even user testing) . To have good tests, you need to know and document ALL functionality and errors. Pretty obvious that your IT folks are either under-educated or just plain inept.

I’ve used QFC at least weekly over last three months. It is awkward, unfriendly and frustrating. Search function is hard to use and often comes up empty for items that are obviously not in short supply. Trying to pickup at preferred store is almost impossible once system has decided where you should shop. Shoppers often don’t find what I ask for (no Easter eggs a week before Easter, but niece went into same store and found them. No dates and again niece went into store and found them). Substitutions are not done well (pork sausage for chicken sausage! Good thing I’m not Jewish or Muslim). Would not use this unless needed to stay out of stores for health reasons.

I have ordered through instacart and through Safeway’s app they always say items are out of stock when they aren’t. I had to have my husband go to the store after my order at Safeway because they didn’t get half my list, come to find out the items were there the staff don’t look for them. I’d get a better service sending my teenager over there. I never have this problem at this app they read my requests and always are diligent to ensure if there is an item I get it. The staff are friendly and helpful.

This is for the this app pick up service in Seattle. I have been grateful for the businesses that offer curbside pick up to those of us who are immunocompromised. I am thankful that employees put themselves on the line to keep people fed. I wish I could go into a store and pick out my own produce, I really do.

One reason being that I keep getting spoiled produce in my orders. Another being that I have received the wrong order on more than one occasion. The stores never credit me properly and I have called and called and called. I’ve sent online reviews and complaints but to no avail.

Sadly, I’ll be using Amazon’s grocery service. As much as I dislike them, at least my produce isn’t rotten or wilted or wrong when it arrives.

You need to fix QFC as it doesn’t add items and the ones it does is random. You end up thinking you added the items you want only to find out at checkout that they are not there and you have to start again yet it still doesn’t add the items again. Web version works so why not QFC ?

Things I like are it keeps track of your previous purchases and it’s easy to find things you regularly buy. What I don’t like is that it is difficult to locate generic items. Example if you type in cream cheese you are going to see everything with cream cheese as an ingredient or it will recommend “Philadelphia Cream Cheese”. I’m using it as an ingredient and don’t need the good stuff and can’t find it. So I’m some sense it helps you keep to your shopping norms and save time/money and then you might spend more buying name brand items you don’t need.

Why did they discontinue the original app and replace it with this new one? It’s terrible. When I signed into my account on the new one, my shopping cart was empty (even though I had items in the cart on the original app) and I had to re-add everything. I also had to re-enter all of my account information. When I typed in a search for cereal, the only results were breakfast bars. I had to go to the Breakfast section to find cereal. Stupid. The list goes on but I haven’t found one improvement with the new app.

I applaud you are updating your app regularly, however for me it just gets worse. I don’t understand why at times it shows things I’ve bought and now it shows them in a special regular section. The regular section has a huge bug because it allows duplicates. If you remove one of the duplicates it remove all instances of the item. If you don’t remove the duplicates it tries to add all instances of an item to the cart.
Why are the items available such a small subset of what the store sells?

Paper coupons are quicker and can be sorted for how i go thru store, i need to know the price to know if i can afford it and if coupon is worth it, i dont want to use up my data looking at stuff i dont want, i dont want to walk around the store holding my phone. I dont want even more of my shopping data being sold to 3rd psrty. Paper can be recycled, my time lost is forever. Last week all 5x sales were digital to coupon only. My usual 30% savings was unattanable. I was mad, i loaded app, i am still mad. QFC is not gor full cart family shoppers. It is for simple minded people who develop a relationship with a product by clicking it, then wanting to complete their new commitment

I get that workers for retail companies justifiably hate the human race, so I get there’s a drive to inflict pain on said human race in an app form used by the worst, pickiest humans.

The thing is: the this app app’s store-specific stock is useful and well done. The problem is that items will randomly appear or disappear from one’s shopping list or cart at any given moment, which is really annoying. (Why is there a difference between a list and a cart, anyway?)

If sadism is the goal of QFC , this one wins it hands down.

The shopping experience online is simple and efficient and greatly appreciated by me since I am housebound.
It is sometimes hard to find specific items that are unique to a regular order and may or may not be available.
Thanks for making this process of shopping possible.

I liked that I could split the items I was shopping for between shipping and pickup during the same session and check out two separate times. Thank you!

The search function in the “shop” area did not produce results — 4 out 5 would error out— and so I spent a lot of time scrolling for what I was looking for and only found something like it. I already checked out the pickup order by the time i eventually found the exact item i needed and added it to my ship order.

I used to shop at this app exclusively but have a neighborhood Safeway we frequent. The search function on their app was much easier to navigate, gave me no errors, and I like that it keeps tabs on what I buy so I can find same or select from others like it.

I would love to keep my options open! Please improve your app!

I gave this a try again after having downloaded the latest version. But it is STILL difficult to figure out!

Soon enough, MILLIONS of hungry sick infected people, who can’t figure out your app, who have nobody else to help them, and who have no patience with government bureaucracy, are gonna go to the store and spread COVID! Before 2020, bad grocery store apps were only a matter of inconvenience and incompetence. But now it’s a matter of life and death! I’ll just make smaller purchases and go through the self check out to minimize my chances of getting Covid.

Hello, I just uploaded QFC. Hoping to make my life easier I thought I’d investigate and install this app app. Pharmacy, groceries are all the neat things that make my world go around. So I sign in,I create an account, create my password and Wala I’m good to go. When I try to renew a prescription it crashes. So I thought I could be doing something wrong. I start over and signed in Then go to the pharmacy refill page.I entered all my pertinent information and it crashes again now igot on the phone and completed the refill request in fraction of the time it took me to just play with this darn app.

App says buy 3 and save - but then did not do the price reduction - difference was $5.85. Coupon was buy 3 for 12 dollars- single $5.95 each

Entered credit card, stated approved, but then would not allow me to use the credit card - did not even see the card - needed to wait 15 minutes and re-enter - then it worked

I love QFC. You can browse the weekly circular, add digital coupons and create lists. It even tells you where in the store to find your items. You can keep a list of regular items so you don’t have to keep adding them. QFC also shows you current on-sale items so you can plan before you go. Super helpful.

QFC very buggy. I tried to remove items from my cart and it kept adding them back. I could not get the cart to show an accurate update of my selections. Shopping list is hard to use and isn’t easy to add selections to cart. I will avoid using this until it works.