Contact QFC Support

by AlexExarhos

I’m in the store with my fiancée; last stop of our errands. She’s wants to make a delicious Moroccan thing for dinner that has pine nuts in it. Great! Uh oh, can’t find the pine nuts… No worries, we have some other stuff to get first. Ok, done. Now we need those nuts. Where. Oh no, stress is building. Where are they?? Wait, I know! I’ll use the QFC app that tells you where stuff is! Find it. Open it. A little box says “This version is out of date, update now” and won’t let me continue. First of all, WHY. What is so different that what I used last week won’t work AT ALL anymore… Ugh. Stress still building… Ok. No matter, I actually have a decent signal and unlimited data. Update in App Store… Takes annoyingly long… Ok, finally open my new and improved app, and… Now a GIANT BLUE BUTTON says “Version out of date, update now” and won’t let me continue. I JUST UPDATED NOW! AND ALL I GOT WAS A FANCIER BUTTON TELLING ME TO “UPDATE NOW”! I CAN’T UPDATE ANYMORE! I’M AT THE LATEST UPDATE! And where are the %*@$& pine nuts! Oh. My fiancée found them. They were with the other nuts. That makes sense. BUT WOULD I USE THIS APP AGAIN? DEFINITEY NOT! At least not until they have another update…

by Ghhfdseer*bnmooouytdw

There are so many issues. I will only list a few. Do you do testing?
1) Two of the items I ordered never appeared in my cart. I suspected perhaps they were unavailable, but, upon digging deeper I found in an area I had to dig to find, one item was in fact marked as unavailable, but the other was not. Seems like, if that’s the case, you could tell the user instead of lying by saying it’s been added to the cart
2). I ordered 4 cartons on pop on sale, 4/$11. However, it charged me the regular price. I hoped perhaps when I placed the order it would adjust, as sometimes happens at checkout. But - NO.
3) When I went to checkout, it determined that my credit card is expired. True. But, when you try to edit the credit card, you are stuck in an infinite look. Sign in to Kroger, which takes you to a page to sign in to change the card which takes you back to the first signin. The only way yo accomplish the task is to delete and reenter the card.

These items are just the beginning of my issues with your system.

Honestly I probably know 3rd graders that could do a better job. The way to insure good software is to test repeatedly (even user testing) . To have good tests, you need to know and document ALL functionality and errors. Pretty obvious that your IT folks are either under-educated or just plain inept.

by HeyNeenz

This is for the QFC pick up service in Seattle. I have been grateful for the businesses that offer curbside pick up to those of us who are immunocompromised. I am thankful that employees put themselves on the line to keep people fed. I wish I could go into a store and pick out my own produce, I really do.

One reason being that I keep getting spoiled produce in my orders. Another being that I have received the wrong order on more than one occasion. The stores never credit me properly and I have called and called and called. I’ve sent online reviews and complaints but to no avail.

Sadly, I’ll be using Amazon’s grocery service. As much as I dislike them, at least my produce isn’t rotten or wilted or wrong when it arrives.