Pay Less Reviews

by Devin Austra

Long time ago, it crashed all the time in the store, which made it useless since I couldn’t see my shopping list or coupons.
For a while after that, new versions worked fine. It was easy to browse coupons but I always had a hard time getting it to hide coupons from areas I never shop (like baby products).
NOW it’s the worst I’ve ever seen. I’m on an iPad mini and the coupon descriptions are barely readable even in landscape mode. As tiny as each one is, it still shows very few on the screen, even a big screen. I can’t imagine using it on a phone. It freezes when I try to filter coupons, and scrolling through the list is incredibly choppy. There are hundreds of coupons and I want to scroll the list quickly without having to open each one to see what it is. More hassle than it’s worth.

by Mad About March

For the last 2 months, I have not been able to use PayLess. Every time I try to sign in, I get an error “Please use the email and password used with your account”. I AM using the email and password associated with my account. I can sign in online, but I prefer PayLess . I’ve used the forgot password link, and after changing the password I get the same error. Obviously my email is correct because I’m receiving the reset password link. If I try to create a new account, I can’t because “this email is already associated with an account.” I have tried restarting my iPad; deleting and reloading PayLess ; deleting PayLess , restarting my iPad, then reloading PayLess ; deleting PayLess , reloading PayLess , then restarting my iPad. What is going on????

by Wilson Township

My wife is disabled and I work 60 plus hours a week. This service helps us get groceries for our home. That’s awesome for us in terms of time and physical limitations.

My biggest complaint is they hire really young inexperienced workers. These high school aged shoppers have no idea how gross hunts Spaghetti sauce in a can is in comparison to a named brand Spaghetti s sauce. They also have no idea how to choose cuts of meat or produce.

If they’re out of something they are supposed to substitute something in a name brand or a larger size. Problem is they aren’t experienced enough as shoppers to decide what’s better. They don’t usually do shopping for themselves, let alone for a family and it’s not their money so it seems most of the time they don’t care.

by Formerlylovedtopin

Just as last user reported on 9/22 it still has a major glitch with the “shopping at store” feature. When you are in a store it forces you to “shop at this store?” and if you select it it freezes up so you can’t get to your lists, coupons,etc. You can’t exit out of the option and you can’t get to your card for scanning. Luckily I still have my wallet plastic card bc PayLess is totally unusable alright now in the store. I can still add coupons from home, but a month later this glitch hasn’t been addressed

by PinkTomatoe

I use PayLess all the time and depend on it quite a bit. However, since the last update it basically won't work at all. I have an older iPhone (5C) and run on IOS 10.3.3 and maybe that is part of the problem. PayLess sometimes shuts down or either won't sign in. I'm only able to use it probably 1 out of 10 times. Please fix it! I really do depend on PayLess for a lot of my family's needs!

by Jolene.55

I was disappointed to not be able to access my fuel points or coupons on my phone because PayLess would only offer “start shopping” and then loaded features items but wouldn’t let me out of shopping mode to just check my coupons. Awful app since you tried to force shopping on PayLess . Plus the stores on the south side of Lafayette keep getting reorganized so it takes forever to find things. Today’s sign of the day was beauty products on the aisle with food products. Ugh. I am heading over to Meijer's!

by IrishBoyMomma

I love using PayLess ! It is easy and convenient. I would like to see the coupons updated to not show ones you have already clipped in your list to scroll through. I’d also like the ability to search by category or store sections. But overall, PayLess makes my life much easier!

by Samba Survey

Only improvement would be making it easier to search. You often have to be very specific.

by Bicyclegirl75

I love shopping online and having my groceries ready when I pull up. Completely avoid rude or oblivious customers. I don’t over shop, I can see sale items, coupons ect just as easy online.
Really the best way to shop for me...

by Razor+

Great service! The pick up staff has been exception in their choices and demeanor.
Thank you for making the pick up service easier for one that likes doing their own grocery shopping!

by Lawyert

They do the best job at preparing groceries for pickup. I haven’t been disappointed yet. Loading groceries was easy and the young man did a great job. We’ve tried meijer and the last time they brought me molded produce and it was difficult to have delivered or pickup. this app was much easier.

by Supadupaeasssssy

Love PayLess , makes shopping so much easier! However there is no way to add your paper coupons from Kroger! I could’ve saved much more money had I been able to add my paper coupons specifically sent from Kroger!

by Jen9998765

Did you remove the item location? It used to be visible upon finding the item. Then it changed so you have to open the item. Now I can’t find the location at all.

by Landj31982

Thank you for you helping me. My sister and I are both handicapped. You have made this so much easier for us. All we have to do is order online and go pick it up. If it’s bad out, I order, and I can go pick it up. This has made me A Happy Shopper.

by Ma Sunny B

Thank you this app for making available online shopping for those of us who prefer not go into the store at this time. And, thank you to the associate who delivers the groceries to my car.

This service has been most appreciated.

A regular costumer of 29th Street this app.

by Briitnib2578

Your search button could use some work. It doesn’t search well unless I have the whole word or the exact thing I’m looking for. Also it would be useful to bring up the Kroger brand option of something I search for.

by Rescue Dog Lover

I am very pleased that I can do this right now, because I’m having a problem walking and also I cannot wear a mask for an long period of time. Being able to get my groceries this way right now means a great deal to me. Thank you for all that you do🙏🏻🙏🏻🙏🏻🙏🏻

by Charlie And Lily

By far the best grocery store in town, from customer service, to the pharmacy staff to the check out folks like Kay and Richard, they all go out of their way to help and accommodate their customers, Debbie the store manager is like a neighbor you’ve known for years, along with her assistant manager Jared, you cannot find a more friendly place to shop, or just look for a friendly smile and have a great day.

by Ziggy1210

I absolutely love it using PayLess ! It saves me time, all my coupons are right there I don’t have to bring them into the store with me, it’s great! The only bummer is whom ever shops my order for me often forgets things, packs things oddly, such as putting hard items or heavy items on top of soft items are putting meat and produce in the same bag. I’ve even gotten rotten or expired produce. Maybe training on stuff like this could improve the overall experience.

by Burris67

no matter how quick I order off the weekly ad, you are always out. This order, over half of what I wanted isn’t/wasn’t there. On certain items, I don’t like to substitute on something I have never tried before. I still like the concept of having someone else do all the walking up and down the aisles! Will more than likely use this service after this pandemic has been cleared up, thanks.

by Miniartcreator

Nothing I put on my list stays on the list. Also, the whole reason we use PayLess is so my husband and I can share our list items. That’s also nerfed with the update.