Dillons Reviews

Is there truly more demand for Click List ordering rather than shopping in store? I imagine you are trying to create more demand for it. However, you have made some loyal customers very unhappy. I liked when I was able to deep press Dillons icon to go straight to my shopping list. That option is gone. Not only that, but it isn't at the bottom of the screen on the open app either. So a shortcut was removed, and the number of clicks to get there was made even longer by adding the extra click of going to the "more" menu. Please put it back!

Now in the most recent update, it crashes and closes before it even finishes loading.

Horrible and frustrating app! Now cannot put anything from my lists into the cart. Says it’s in the cart and then actually isn’t! So Have to print all lists, then manually type items in search box. BUT can’t hit enter, because must not completely type the item name or get errors that can’t find item. So, only partially type item then wait a very long time to pull up all items even closely resembling that item and the item you want MIGHT show up. Or it says item not found. PLEASE look at or hire tech writers who formulated the UK’s ‘Ocado’ or ‘Waitrose’ grocery shopping apps. They are excellent for search and online grocery ordering and customer interface and customer service apps. **Order online and pick up grocery shopping is a LIFELINE for us and many clients with health issues. Please do better. It is possible and your app fails more than it works. The current update caused more errors than fixed. Please, please review and hire consultants from above mentioned grocery chains in the UK. THEIR APPS ARE EXCELLENT!

We have been using Dillon’s PickUp for over a month, now. We are using it during this time, because my husband and I are considered high risk, due to our age. We have never been able to get toilet paper, wipes, or any cleaning products using the Pickup.
I know we might be able to go to the store at 7:00 am, and find these items, but we don’t want to go into the store at all. I feel like not being able to get these items at Pickup is inequitable. I would imagine that most people using the Pickup services, are doing so because they are at high risk. Why would you limit these items only to people who are able or willing to come into the store?
The Pickup service has been less than perfect regarding substituted items. I know that your staff is overwhelmed, but sometimes I don’t even get the notice about substitutions. Sometimes, I get one smaller item replacing one larger item. And, lastly, please stop using the plastic bags. I know some Dillon’s stores are using paper. It would be great if all of them did!

Tried using for the first time to make a pickup order. The items we frequently show up in a left-to-right scroll and you pick the us tutu and find the next item. Search for other items you don’t typically purchase and add them.
The software hangs occasionally, particularly when a special dialog box appears. Just quit Dillons and open it up again and the order info is there. Once you enter the information like payment information and save it, then you will probably not encounter many hangs. The pick up can be scheduled at a specific date and time.
Once you do this, going to the store and roaming the aisles for standard items will no longer make sense. Produce and meat are a visual selection, so that probably will not be a substitute, for me anyway.
For yourself, your family, and the employees of this app, try using the pickup or delivery feature. You will not regret it.

this app is not the neighborhood store that it professes to be. The shelves are empty and the people there are either overworked where they hire people that just don’t care. If you listen to your people you would’ve change the store to make everybody frustrated and even to the point of being literally ready to choose any place but Dillans. I have resorted to using a click it list and yet it to has its challenges. For example, once you put together a major grocery list it would be nice just to be able to check the items that you want to go that week and then the following week to choose from that original list that had everything that you use on a regular basis. If this app really cares, They will return their stores how they were prior but no they paid consultant somewhere who thinks they know best how to make more money I’m sure. Don’t get me wrong I am definitely for companies making money but that doesn’t mean you have to be greedy and make your customers frustrated to the point of wishing they had another choice but in Kansas that’s not the case unless you drive to Wichita or go to Aldies.

There have been times when app malfunctions and if it happens when I am in the middle of building a list- I loose it all..... the malfunctions can be randomly logging me out while using and the search feature not working while shopping so I have to stop shopping since I cannot search the rest of my needed items to add- and then I have to select check out so I don’t loose all the work I have done in creating my shopping cart and just modify my order to add the items not added before malfunction. Also, there have been improvements to the substitutions option, but I still have some challenges with it when I am notified of a product they are out of stock on. Other than that, I love to be able to search coupons while shopping and look up products from various locations if the one I am at is out of something I “must have”.

There is a pandemic and this is the grocery store. It’s not an optional, niche business. What Dillons needs is more functionality and options for online ordering. So many times I’ve ordered online only to have Dillons tell me that an item I want/need is not available. Huh? They don’t have ANY potato chips? Like in the whole store? Or if they do they offer something ridiculous as a substitution like saltines. So I end up picking up my groceries and then park and run into the store to get the things they left off but are actually there. It’d be nice if they let YOU choose the substitution rather than just the option of taking or leaving what they select for you. If the point is to keep people safe and out of the store, Dillons doesn’t do a good job of that. Additionally, options to filter search results would also be nice. Especially now that they offer options of 3rd party sellers.

I’ve had it with this app and their third party company Insta-cart for deliveries! I placed an order to be delivered at the beginning of March because my son was in need of diapers/ wipes/ snacks while I was at work! The driver never made it to the address and I was promised a $30 credit to my account. WHICH WAS POINTLESS. In attempt to use the credit I had to call 4 different numbers. I tried using it on another delivery order which was a FAIL. I called customer service to see if I could just be refunded the $30 from the order. She told me it was fine and they removed the credit from my account. I was told I would receive a refund within 7-10 business days. Well guess what, she LIED. It’s been longer than 10. STILL haven’t received my refund. I DO NOT recommend using the this app app for placing an order for delivery. If I could give Dillons 0 stars I would. Absolutely ridiculous! GO AHEAD AND LISTEN TO THE RECORDED CALL. I will continue to encourage my friends and family not to use Dillons and leave similar reviews until I get my money back!

I love Dillon’s. Been shopping there my whole life. But I hate that Dillons will not allow you to shop from the weekly ad. And if you add something to your list, you can not just add it to your cart. Like most, I am a busy mom. I don’t live in or near town and I hate going into town to do all my errands and still have to go inside the store to get what I need to while bringing along a VERY tired crying baby from a day of in and out of the car seat. I would LOVE to do buy online and pickup, but I get so frustrated with Dillons because I can never find the sale item on it or just add something to the cart from my list. Which that list does me no good if I can not just put it in the cart and order it. So with a crying baby I am starting to hate grocery shopping and half tempted to shop elsewhere for my own sanity.

*when typing in search bar it would be easier if the items started popping up as you type..example: strawb...then strawberries would show or anything associated with the word rather than having customer type complete word and then enter. I realize for some items customers will have to be more descriptive but it would help them search faster and add to basket faster for simpler items.
*also when you add coupons (from coupon search) to my coupons, It would be nice if there was an option to add those specific items at the coupon screen. More people would buy and add as they go. Instead you have to add coupon and then go find the item.
Overall easy to use! Have had great service upon pick-up and enjoy the overall experience.

There online ordering service really has a lot of flaws. I have been using their pick up services for a few months now and the last two times that I have ordered through Dillons ... I’ve always left pick up with less items than what I had actually ordered. Like where do the items go?? Is the person picking out the items just decide to stop looking for items and delete the ones they don’t want to find???? I literally ordered 81 items yesterday and picked up ONLY 67. With only 2 supposed “out of stock” items. I came home to find I didn’t have ANY of the milks I ordered plus some other items. There’s no way to show what I actually ordered but I KNOW I had ordered 3 milks. But received NONE... and it doesn’t show on my final receipt either. It’s a huge flaw that needs to be fixed

I really wish this app would make more of an effort to improve their online grocery and pick up. Most importantly, have older staff do the shopping for online orders. Many times I received all my produce thrown in a bag without being put in individual produce bags. Often times bags of salad are really bags of soup salad. It almost feels like they put the worst produce available in the online orders. Substitutions are not provided sufficiently, if something is not in stock Dillons only offers one other substitution and it really often doesn’t make any sense. Lots to be done to make this a better service! I almost feel like my local store is purposely sabotaging pick up orders to discourage people from using the pick up option. So frustrating yet I still do it!

My this app on Central and MAIZE is the best in Wichita! The efforts that are made to shop for my needs and pick quality with me in mind as if they were shopping for them selves is beyond exemplary.
I notice immediately the care and thought which my “Order Filled” person took in selecting my items. I can tell my order was not just a list to them.
The packaging by category is amazing, making it so easy to take like items directly to my cabinet!
The individuals who bring out my order have always been when engaged with me and not too busy for questions and carefully take time to explain any substitutions.
Also, if there was an item missed or an error, they run or call immediately to remedy the situation free of charge, Errors have only occurred 2 times since the beginning of this specific service of Delivery at this store.

Thank so much for treating this soon to be a first time Grandma at 67 so special. ( I know you treat everyone special! Thanks from Me!
Julie Riley

I stopped shopping with this app due to their app. I use customer pickup since the beginning of the pandemic & I was grateful this app followed Walmart’s adoption of this service.

However, this app did NOT follow Walmart in their development of their online system. Whether using the computer or my cellphone, this app system has been frustrating & cumbersome.

Also, the amount of ads being interjected onto every page I move through is irritating. If my favorite pharmacist was not still at our local this app & the organic coffee I like, I would never return.

This is sad because I used to enjoy shopping there. It was almost a social event in our small town. Eventually I’ll take the time to find a coffee at Walmart I can tolerate (or online) & my pharmacist will retire & I won’t have to deal with this app online program in the future.

Did this app really think, ‘we don’t need to look at what other online grocers are doing ‘cuz we can do it better.’ No. You can’t. Shell out the money, get a consultant, fix your online service or soon there will be Kroger/this app following in the steps of all the other brick & mortars who thought they knew it all too. You’re not that good.

I love Dillons! The coupons are what I use the most, and I cannot tell you how much I have saved because of them! The only thing that isn’t great about Dillons is the coupon filter system. I don’t use Clicklist, so I don’t want to see coupons that are Clicklist Only. When I unselect those from the filter, nothing changes. I still see them on the coupon list. It seems nothing you unselect actually goes away. There is almost no point in having a filtering system.
Otherwise, Dillons is so helpful and useful!

I was pleasantly surprised when I started using the this app/Kroger app. It gives really good search term suggestions and pulls up options quickly. It is quite accurate in figuring out what you want. It is easy to update quantities while adding items to the cart. There is a lot of integrated features to do with sales and promotions. The one downside I have seen in my short time using Dillons is that it sometimes has trouble either updating info, finishing/sending online orders, things like that. It will usually work on the second try, maybe third, if you have to repeat a command. Solid app!

I used to use Dillons every week to make my shopping list so I could load coupons and buy sale items. For several weeks now, I get an error message when I try to open it. I tried deleting and downloading it again, but it still did not work. After some research, I think the problem is that I have a 3rd gen iPad and it cannot utilize I0S 10. The updated this app app requires IOS 10, so unless your phone or tablet supports IOS 10, you are excluded from using Dillons. The good news is that since I didn't want to purchase a new tablet, I decided to start shopping at Walmart since I couldn't use this anymore and my shopping bills have gone down! Plus, I no longer have to keep track of things like buy 5, save $5. I just buy any amount I want

Since updating Dillons, it doesn’t work properly. The lists are unsortable no matter which filters you select, I get hundreds of results, even when the filter tells me there should be 3. I used to use Dillons regularly to search for deals, but I don’t even want to use it anymore. It’s too complicated, and without being able to use the filter function there are way too many coupons to look through when you want to find something specific.

I don’t usually write reviews but since I have been using my app more for grocery shopping I am realizing that is missing many functions. When there is a Buy4Save4 or B5S5 and you are making your list on Dillons it doesn’t let you know if that item qualifies for the sale. The circulars don’t always have all of the items listed so the only real way to know is to go to the store. I like to prep lab my trips not knowing if the item qualifies for the BOGO makes it hard to stay on budget. Also it would be awesome if when you load an item to your list and you have a coupon for said item or if it qualifies for the bogo that the total at the bottom would show after bogo/ after sale.

I have always been impressed with Dillons and use it frequently to add digital coupons and make lists on my this app plus card. But recently the application has been changed and you are forced to upgrade. I have had multiple unsuccessful attempts to upgrade this application because it states that my Apple ID is incorrect when I know that it is the correct information. So I’m not very happy with the current app functions. Hopefully I can get this issue resolved soon so that I can utilize the awesome digital savings!