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First, I’d like to say that because of health reasons I love having the pick up and delivery options. However, I’m not as impressed as I used to be. This app used to show the ingredients on almost all of their products, and now the majority of the ones I need actually show them. Having celiac disease and allergies to foods, it’s imperative I know what I’m getting. Also, the other app was easier to find qualifying products for coupons. Navigating through the app is not as easy now. Often times I search a product and it says there isn’t anything matching that description, but I can word it the same way another time and it brings the product up easily. Before, it was clear what promotional items to purchase to receive free delivery. It’s much harder to find now, but even after finding a coupon valid today for free delivery on purchases of $75 or more, it would not apply it to my order. Therefore, on a $211 purchase I was charged $9.95 for delivery and $11 for a tip (I live 2-3 minutes from the store). Maybe the tip for the driver should be based on delivery location. Lastly, I was able to include notes about the actual delivery in the past, and the app does not have a place for that anymore. I really need to have that option, so I find this very frustrating.
Latest update is horrible!
I called the Fred Meyer customer service line to complain about the new app update, but they acted like they hadn't had any problems so I decided to write a review. This program used to work really well, but someone with wisdom decided they needed to "improve" the app. What happened was that it's almost unusable. 1.) Gone is easy access to the search by department...which is a huge disappointment. I don't know the stores inventory so all I know is what I've purchased before. 2.) after I placed my order this morning, I revisited the website only to find 5 of the items I'd just purchased already in my cart. Argh! And 3.) it appears that the system wants you to begin with setting a pickup date before starting a cart. This isn't how I shop, I build my cart items over time and then decide when I'm finalizing the order. 4.) I've had nothing but problems with notes regarding substitutions disappearing once I place the order. Please don't roll out new app without considering the customer and how they use it. Really disappointing.
Love the app and grocery pick up!
I’ve recently discovered how well the app and grocery pickup work and fit into my lifestyle! This has revolutionized grocery/household shopping for me. I’m on a “down to the penny” budget and this app and grocery pick up has helped me keep within my budget every week. I’m so thankful now I do t have to shop in a rush or bring my child shopping with me anymore. All I have to do is plan the weeks dinner menu, add coupons to my app, search and add all the items I’ll need for the week, then pay and schedule my pickup time! My son and I load into the car, drive just down the street to Freddie’s, park in the designated parking, open the trunk, and an associate brings our groceries out and loads them in the trunk. Love it. No more overspending just to get home and realize I’ve forgot the item I went for! No more son begging for all the goodies he sees! The only think that would make this better is to make pickup free instead of charging $5 for it, or grocery delivery in our geographical location.
I love using the ClickList service! However, the app could continue to be tweaked for better service. It works better on different devices. I'd like to order on my phone, but that is the most problematic way with the app. I typically use my iPad, but even then, I can't uncheck "allow substitutions", unless I want to uncheck all my items. I should be able to select individual items that I'm ok with a substitution, but the only option I have is all or nothing. Also, I see that the app is finally saving my "special instructions" on items that I order all the time. However, I'm not sure that the people who collect my items in the store actually see those special instructions unless they go looking for them. It's been hit or miss, and I'm told that my special instructions don't automatically show for those who are putting my order together. Overall, this app and service is an amazing time and lifesaver. I love being able to drive up and load a huge order of groceries into my car, while keeping all my young kids in the car, all within about 10 minutes.
Would be great if it wasn’t so glitchy
Every time I order from clicklist I can never finish the process without receiving errors to the point of having to refreshing the app, shutting down phone, or sometimes as much as deleting and re-adding the app. (“We are experiencing difficulties at this time”, “service fee has changed, please review” then sets me back to beginning with nothing for me to change) The app is also a bit chaotic to look at. Adding selected coupons to cart should be a one step process rather than having to go to each coupon and manually selecting the item associated. (I can adjust by clicking on item in cart if I desire to change the variety) Also, the app should be able to show you a subtotal and digital coupon difference, rather than having to prepay and adjust at pickup.
Tried out curbside pickup.. never again
Received a coupon to try out Fred Meyer curb service, thought why not? While placing my order discounts were not showing up on my total being billed, had to place a call with customer service to be told that the discount will be taken after I agree to pay the non-discounted amount, really ? Went to pickup the order in the time slot I had chosen. Called the number on the sign and was told that it would a bit as there customers ahead of me. After 15 minutes of waiting I called nicely to ask if I could just come in and pick up the groceries but was told they weren’t pulled yet.. now I felt trapped... after a total of 20 minutes my order arrived but with complications, my main course for dinner, pre seasoned and cooking bag roast beef had been substituted with pork. Really ? Contained in the rest of my order were the vegetables for the pot roast which afe now worthless with the pot roast .. total failure ..I will give credit to I believe the manager for pickup he was trying but the program itself is a complete failure. So an hour and a half wasted with ordering , driving and waiting in the car and now I need to go shopping again to get what I originally ordered for dinner .. “fool me once “...
Love it, but it’s a bit too complicated / buggy.
I’m assuming it’s a bug issue that causes some stuff to come up that shouldn’t be appearing when you compare it to the searched word... Or maybe things need to be recategorized via your guys end? While I love the idea / platform you guys have going on... Customers are stupid (no offense to any fellow customers..), generally they like what they’re used to, easy to use, and simplicity. I feel like you guys did great with the simplicity factor, but missed the mark on “easy to use.” I think it’s super cool that you allow the customer to choose what’s on the home page, but if they want to swap any of the things out they first have to take one away (it doesn’t state this, instead just puts the original tab back where it came from...). I also think it’s a amazing concept besides the fact that I have no clue how to access the other tabs you offer... I can only access the four unless I move them around for a second. Overall I think it’s the best grocery store app!
Too frustrating to use!
I just spent 20 minutes building my shopping list. On my way to Freddie’s the app logged me out and I was unable to log back in, losing my list completely. My time was completely wasted! I think this is the straw that is going to make me delete this app from my phone. The thing that makes this app unusable for me is that I have to be connected to the internet to use it. My connection while inside the store (via cellular) is terrible, as is the WiFi service inside the store. I have to take the time to open the app and access my shopping list outside the store where my cellular connection is better. And today, getting logged out and not being able to log in again was ridiculous. This app would be awesome if it wasn’t so buggy and frustrating (and this fact, in itself, is frustrating). I love being able to build my shopping list and that it sorts by isle. I love finding coupons and loading them on my Fred Meyer Card. But, honestly, whenever I used this app I get so frustrated and angry and life is too short to get angry over technology. So it’s getting deleted.
Great concept, poor execution
For anyone tha uses apps or computers regularly, this app is a nightmare. It is not seamless or intuitive at all and it takes 5 steps to do something that should take 1 step. Regulars should be accessible via the main shop page rather than having to go back and forth between the 2. In my shopping cart there is a regular glitch which causes many of the exact same items to appear 3 or 4 times which takes me forever to go over my final cart. Notes for the shoppers are never saved so they have to be in put each time you shop. You cant edit once you are in the final cart, you have to go back out. Many items drop out once added. THis has happened to me many times and I don’t notice until I have picked up my order. And these are the gripes just off the top of my head. This morning the app crashes every time I go into regulars. THis would be a great service if it worked but I spend more time hassling with this app than I do shopping in the store so I am no longer using it until a major change happens.
I love Fred Meyer but I hate the shopping in the store. The aisles are to close together and now with the addition of the pick up service the already small aisles are clogged with the HUGE personal shopper trolleys. The app allows me to be one of the annoying people that shop online and clog the aisles with the trolleys all from the comfort of my couch! The pick up service is awesome, fast, and super friendly. I’ve never had a personal shopper pick out anything I wouldn’t have picked myself. It’s fast and I’m able to research prices and labels without feeling like I’m causing a traffic jam in the aisle. I save money shopping through the app and I don’t dread going to the store. One thing I would like to see is a weekly recipe section where I can click what I need to make stuffed peppers, or chicken enchiladas, or taco salad.
Slight but important discrepancies bet app & website (edited)
On the app (specifically regarding ClickList) there are regular and consistent discrepancies regarding unavailable items. The app shows that items are not avail at my location, but on the website they are...and they ARE in the store because I usually think of two or three things on the way there, so I look for the “unavailable” ones. This is not a timing of restocking issue, either- it is consistent. Other than that, the app is fine, but for me, this aspect is one that practically circumvents the entire reason for making ClickList convenient. Please fix to make this 5-Star :) (Edit: the website and app differences are less [ie better], but for whatever reason, sometimes the app flakes out during checkout and cannot process payment. It’s extremely frustrating and renders the entire process of using ClickList worthless. This hasn’t happened for a few weeks, but when it does, it changes my entire day significantly.)
Overall, pretty good app!
I have been using this app for about 2 months, and it has already been improved a couple of times. I have a few improvements I’d like - if I have items for which I never want substitutions, or always the same comment, I’d like to be able to add that to my shopping list or “weekly” list, rather than having to retype them in the cart every time. Also would be nice to bring up the weekly list, select all, but then delete a few before adding them all to the cart. Could a “miscellaneous” item be added to the list? Sometimes you can’t find an item on a search, but you’re pretty sure the store has it. If you could add a description of what you want, with however many ounces or cans or jars, maybe the person doing the selections at the store could figure it out. Also would be nice to have a “not that” option, so if I select “beef” I could search for all fresh, deli, or frozen, but eliminate dog food, so as not to have to page through hundreds of cans before finding what I want. Overall though, this works pretty well, and I anticipate it will get better. Very much appreciated, since I am in a wheelchair, and my friends pick up my groceries for me. Thanks!
Huge time saver!!
I started using click-list when I was pregnant with twins and couldn’t walk through the store. I have come to love it so much that I will continue to use it for my weekly grocery needs! It is so convenient to build your list throughout the week and to take advantage of sales and online coupons. I know I spend less because I am not grabbing things as I walk up and down the isles making the nominal $5 fee more than worth it. I’ve never had an issue of anything missing or wrong and my groceries are always ready on time. My only suggestion is maybe an online check in through the app instead of having to call. Oh, and PLEASE start Click-List at the Nampa, ID location : ) thank you Fred Meyer!
App Needs a Lot of Improvenent
Should only be one screen to select, review, add comments, allow substations, then the next for payment. This app takes a long time to search for something to add. In fact it spins so long my cell phone screen goes dark thinking I’m not using my cell phone. In addition, it did not keep my chosen timeframe and did not allow an option to change after ordering back to my chosen time. Overall, this app is too clunky to use as it takes too much time to load my items and work through the app for payment. That’s why I normally do my own shopping in store. As it is now, I had to re-work an important appointment in the afternoon to do it at a different time to be able to do the ClickList pick up at the app’s chosen time. Not ideal at all. Overall, must improve please.
I normally shop for small items and pick up, but recently I decided to try the household items. I ordered a shelf, which was not a huge one, AND I assumed it wasn’t an issue for me to add to my pick up list since it was an option available to me. Well, shortly before my order was ready for pick up, this girl calls me to tell me they don’t have it in stock, but when I went to the store later that same night to see if there was something else, I found that same item. In fact, they had 5 of those shelfs in stock. If the workers have an issue with certain products and don’t want to carry them or have assistance carrying them to the vehicle maybe there shouldn’t be an option to add those items to the pick up list. Or maybe the lazy workers should just find an easier job that suits them where they can provide a great customer experience. Not too enthused about ordering to the Bakerview location. I will be picking up at the Lakeway store from now on.
No. Fred Meyer does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 101,589 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Fred Meyer Is 14.3/100.
No. Fred Meyer does not seem legit based on our analysis. This conclusion was arrived at by running over 101,589 Fred Meyer User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Fred Meyer Is 14.3/100.
Fred Meyer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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