Contact Fred Meyer Support

by 2020.snow

Do not get this app. They will rob you blind if you don’t scrutinize each receipt. They lure you w great coupons until you get home to read your receipt to see cheated again. Twice in one week they did NOT apply the coupons at the register. They expect you to wait in line in the store customer service. Last time gal bit my head off. Same day spent $100 cheated AGAIN and after nearly 10 attempts to recover my money from the call center (They could have applied a credit) they still insist I go back and wait in line another 20 minutes and get my head bit off again. THEN I see they completely deleted over 500 gas rewards off my account which was the final straw. In 2.5 months I earned over 1700 points but FM your fun stops here. I will NEVER use your app again. I want to convey to all of your unsuspecting customers Fred Meyer app will siphon money from you if you don’t watch it. BE CAREFUL Kroger is a thief to innocent customers. SHAME on you Kroger. I assure you I will not spend that much money in your store so quickly as I will return to being a sporadic shopper going in only when i absolutely HAVE to. Burning bridges w good customers doesn’t phase you I realize. Oh well at least I’ll never be forced to endure this torture again. Bye forever FM “one sided “loyalty” program. I’m loyal to you, that’s the only loyalty going on here. Kroger cheats!

by Perfectly Simple

I am so done with the Freddie’s app. Every single order minus one had substitutions: which is fine, but only if the shopper actually asks you what you’d like instead. The Safeway app allows you to select nuances for your substitutions: same brand different size/type, same type but different brand, or notes to specify. I was very clear in my Fred Meyer app orders, but still almost always ended up with disappointing substitutions, with no checking in from the shopper. On top of that, despite a response text to more than one shopper (plus clear notes in the app) that they not knock or ring the doorbell, given the fact that I have friendly but VERY LOUD dogs that go nuts when the doorbell is rung or a knock happens, they still rang the doorbell 3/5 orders. Wonderful. Thanks. 🙄

Plus the Fred Meyer app charges $10 for their delivery, while Safeway charges $5 AND gives you savings for the Safeway card. Safeway also lets you put more than 1.5 liters of alcohol in your cart. Thank you Safeway for letting me have a Covid vaxxed brunch at my house, with enough alcohol to make mimosas for my vaxxed friends!! Tried it with Fred Meyer first, and nope.

I won’t use Fred Meyer/Instacart again. It’s Safeway for me.

by Very Disappointed7453

Received a coupon to try out Fred Meyer curb service, thought why not?
While placing my order discounts were not showing up on my total being billed, had to place a call with customer service to be told that the discount will be taken after I agree to pay the non-discounted amount, really ?
Went to pickup the order in the time slot I had chosen. Called the number on the sign and was told that it would a bit as there customers ahead of me. After 15 minutes of waiting I called nicely to ask if I could just come in and pick up the groceries but was told they weren’t pulled yet.. now I felt trapped... after a total of 20 minutes my order arrived but with complications, my main course for dinner, pre seasoned and cooking bag roast beef had been substituted with pork. Really ? Contained in the rest of my order were the vegetables for the pot roast which afe now worthless with the pot roast .. total failure ..I will give credit to I believe the manager for pickup he was trying but the program itself is a complete failure. So an hour and a half wasted with ordering , driving and waiting in the car and now I need to go shopping again to get what I originally ordered for dinner .. “fool me once “...