Fred Meyer Software

I called the Fred Meyer customer service line to complain about the new app update, but they acted like they hadn't had any problems so I decided to write a review. This program used to work really well, but someone with wisdom decided they needed to "improve" the app. What happened was that it's almost unusable. 1.) Gone is easy access to the search by department...which is a huge disappointment. I don't know the stores inventory so all I know is what I've purchased before. 2.) after I placed my order this morning, I revisited the website only to find 5 of the items I'd just purchased already in my cart. Argh! And 3.) it appears that the system wants you to begin with setting a pickup date before starting a cart. This isn't how I shop, I build my cart items over time and then decide when I'm finalizing the order. 4.) I've had nothing but problems with notes regarding substitutions disappearing once I place the order. Please don't roll out new app without considering the customer and how they use it. Really disappointing.

I’ve recently discovered how well the app and grocery pickup work and fit into my lifestyle! This has revolutionized grocery/household shopping for me. I’m on a “down to the penny” budget and this app and grocery pick up has helped me keep within my budget every week. I’m so thankful now I do t have to shop in a rush or bring my child shopping with me anymore. All I have to do is plan the weeks dinner menu, add coupons to my app, search and add all the items I’ll need for the week, then pay and schedule my pickup time! My son and I load into the car, drive just down the street to Freddie’s, park in the designated parking, open the trunk, and an associate brings our groceries out and loads them in the trunk. Love it. No more overspending just to get home and realize I’ve forgot the item I went for! No more son begging for all the goodies he sees! The only think that would make this better is to make pickup free instead of charging $5 for it, or grocery delivery in our geographical location.

Every time I order from clicklist I can never finish the process without receiving errors to the point of having to refreshing the app, shutting down phone, or sometimes as much as deleting and re-adding the app. (“We are experiencing difficulties at this time”, “service fee has changed, please review” then sets me back to beginning with nothing for me to change) The app is also a bit chaotic to look at. Adding selected coupons to cart should be a one step process rather than having to go to each coupon and manually selecting the item associated. (I can adjust by clicking on item in cart if I desire to change the variety) Also, the app should be able to show you a subtotal and digital coupon difference, rather than having to prepay and adjust at pickup.