Contact Vélib app officielle Support
Published by Vélib' Métropole on 2023-11-29 About: Blue bike or green bike?
Vélib' is available in nearly 60 cities in the
Greater Paris area.
Find a docking point, plan your bike route, view your
statistics, buy a pass or manage your account in the Vélib' app.
How to Contact Vélib app officielle Customer Service/Support
Listed below are our top recommendations on how to get in contact with Vélib', app officielle. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Vélib', app officielle. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Vélib' Métropole
95.45% Contact Match
Developer: Vélib' Métropole
E-Mail: [email protected]
Website: Visit Vélib app officielle Website
Reported Issues: 3 Comments
By Sabrina Michele
App is Broken
I want to write a good review, but your app and system make it hard for me to do that. Seems amazing, started out great yesterday. Til my bike wouldn’t dock correctly due to a mechanical issue and my account is locked. It seems to have been fixed now, but now the app won’t let me use it. Says I need to download the latest version, which doesn’t exist. I have the app. I even deleted and re-downloaded it. Same problem. Great concept, awful issues. Can’t dependably rely on the app, at least not today. No good way to report the issue so this is as good as it gets.
By Flash404
Unreliable, Bring a metro map
Sometimes could not find my account. Another time when renewing my daily subscription it wanted me to pay €90. Now it lost my password, does not accept my password, and the password reset link does not work. A couple of calls to customer service did not respond to English prompts. When it works it’s fine, even though there are problems with some of the bikes, but make sure you have another plan to get where you’re going. Time to take a lesson from London’s fantastic system, Vélib.
By aarmb
Terrible experience AVOID
I had my worst experience ever. First of all, most bikes are broken. Second, the stations can't collect the bike, and they will keep charging you unless you go back and try another station. Moreover, there was no notification on the app that the system was charging time by just staying in the station. Luckily, I received a msg that the bike was still setting time, and I ended up coming to the station middle of the night to fix the problem.
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