Contact Vélib app officielle Support
Company Name: Vélib' Métropole
About: Blue bike or green bike?
Vélib' is available in nearly 60 cities in the
Greater Paris area.
Find a docking point, plan your bike route, view your
statistics, buy a pass or manage your account in the Vélib' app.
Vélib app officielle Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Vélib', app officielle. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Vélib', app officielle. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Vélib' Métropole
Read 3 Customer Service Reviews 😭😔💔
App is Broken
by Sabrina Michele
I want to write a good review, but your app and system make it hard for me to do that. Seems amazing, started out great yesterday. Til my bike wouldn’t dock correctly due to a mechanical issue and my account is locked. It seems to have been fixed now, but now the app won’t let me use it. Says I need to download the latest version, which doesn’t exist. I have the app. I even deleted and re-downloaded it. Same problem. Great concept, awful issues. Can’t dependably rely on the app, at least not today. No good way to report the issue so this is as good as it gets.
Unreliable, Bring a metro map
by Flash404
Sometimes could not find my account. Another time when renewing my daily subscription it wanted me to pay €90. Now it lost my password, does not accept my password, and the password reset link does not work. A couple of calls to customer service did not respond to English prompts.
When it works it’s fine, even though there are problems with some of the bikes, but make sure you have another plan to get where you’re going.
Time to take a lesson from London’s fantastic system, Vélib.
Terrible experience AVOID
by Aarmb
I had my worst experience ever. First of all, most bikes are broken. Second, the stations can't collect the bike, and they will keep charging you unless you go back and try another station. Moreover, there was no notification on the app that the system was charging time by just staying in the station. Luckily, I received a msg that the bike was still setting time, and I ended up coming to the station middle of the night to fix the problem.
Have a Problem with Vélib', app officielle? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Vélib', app officielle to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Vélib', app officielle customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Vélib', app officielle.
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