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⚠️ Most reported problems ⚠️

Not working
43.7%

Login
28.2%

Crashes
15.5%

Account
8.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Vélib', app officielle Problems 😠👌🔥

- App rarely displays accurate information regarding the bikes at the stations

- Mechanical issue caused bike to not dock correctly and account to be locked

- App won't let me use it and says I need to download the latest version, which doesn't exist

- Could not find my account

- Renewing my daily subscription wanted me to pay €90

- Lost my password, does not accept my password, and the password reset link does not work

- A couple of calls to customer service did not respond to English prompts

  2 Reported Issues: 😵🆘🛟🚨📢

Eddie Velez
2022-04-16

Your app crashes when I'm not on wifi

STEPHEN Doyle
2022-03-16

Hi...I am trying to login into my velib app before I travel to Paris on Monday but when I enter my (correct) username/password and predd "login" nothing happens. PLEASE HELP!!!!!

Showing 1-2 of 2

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Common Vélib', app officielle Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vélib' Métropole, developers of Vélib', app officielle.




About this app

Vélib' is available in nearly 60 cities in the Greater Paris area.  Find a docking point, plan your bike route, view your statistics, buy a pass or manage your account in the Vélib' app.