Bluebird App Reviews

by Phroggmom

The old at least used to work so that you could move money between a set-aside account and your regular account. The updated app makes that impossible and you have to go to the website to do it. You also can’t check your balance without logging in which was a feature of the previous version of BluebirdApp.
Beyond all of the updates to BluebirdApp that are terrible the company is actually also terrible. My debit card number was stolen and the company has been unhelpful, and every time I speak to them, when you can actually hear the person on the other end of the call, they make you feel like a criminal and there are a million hoops to jumpy through in order to have any hope of getting your stolen menu refunded to you. I had to print a form within 10 days and submit it with all the some information I’d given at least 7 times in 3 prior calls and you can’t tell if the information was received or if they are content with your responses or need more information. I guess I’ll know in 45 day when, if they decide I couldn’t have been spending money (13 hours away in another state while I was at work) and I see a refund.
I do not normally write reviews but BluebirdApp is terrible and this company is absolutely horrible. I’ve been with them for at least 8yrs but I’m currently trying to fins another better place to deal with.

by Elizabethwebbellen123456

I literally hate the new design to BluebirdApp.
Absolutely hate it.

When I go to log in, it takes forever to even load the screen.

Never mind that, when it brings you to the new designed screen, all it shows is your balance.

I cannot understand how this new design has been made to make things easier for users like myself. Please bring back the new design forreal, everything was quicker that way. If anything, all you did was make it even harder and less manageable than the last design!!
I’m super disappointed and I’m sick of the other buttons not working to send or receive money.
Have to go to the actual website to even do that.

Like i said, everything was more convenient and quicker with the last design!!!

I LOVED the old design better because everything was in one spot on the page you were brought to as soon as you logged on to BluebirdApp.

I could transfer money into my savings within a second!!

This new design gives way too many buttons to press to get to where you need or want to be at.

I have to press one thing after the next just to get to where I want to be, along with not even being able to see all transaction right on the front page.

Makes me not want to have a bluebird card anymore because this design is super inconvenient and time taking into doing a simple task!!

by NillaChoclate

I’ve had my Bluebird account since 2010.....NEVER had a problem with the card nor BluebirdApp .....I tried to log in about 2 months ago and was told that I had an outdated app, I got the “new” app and HAVE HAD NOTHING BUT PROBLEMS!!!! I have called Bluebird numerous times to complain and get the SAME pre-scripted answers!! Last night I called yet again because now trying to log into it I get a message that states “oops, there seems to be a problem, try again later” I explained that this is now 2 weeks of me NOT being able to access my account and asked exactly what is going on....they told me that they’re working on BluebirdApp and to use the website..... hung up, logged into the website.....it’s now 26 hours later and it’s still buffering.....so now I can’t even get into the website!!! Can’t understand how they messed this up!!! I’ve read over 1000 comments on the same thing that I’m going thru so why hasn’t the techie at Amex even acknowledged that there is a problem!!!
Get your act together Amex/Bluebird....,there’s loads of other cards out there that I can apply for and won’t have this many problems!!

by PixieRocks

I have been using BluebirdApp for well over a year with zero problems. I recently downloaded the upgrade because it said it was better only to be Extremely disappointed not only is BluebirdApp incomplete for the last 6 months it no longer allows me to transfer funds from my checking. Rather it insists on using debit cards.
Which really screwed me up because I had lost debit card so I had to order another and during which time I could not transfer funds to pay little bills and ended up in tons of returned fees.
Also when it came time to upload my new Debit it had set my old card to where I could not fix via my phone and had to find a desktop to do all the work. Its still not fixed. I’m very disappointed in this upgrade to BluebirdApp and the loss of not being able to ise my checking to transfer cash. Also it will not allow me to transfer funds from my Paypal account or Paypal debit card. So frustrating.
I hope they fix all this soon otherwise I will be finding another bank and card app very soon.

by T}{E

I’ve used bluebird for years because it was an easy way to move money to my daughter when she was younger and the age restrictions on the card were lower than other options and it didn’t have fees attached to it. But the new version won’t let you add, request, or send money because the functionality for those hasn’t been implemented yet- that’s the actual message you get when you try, and it redirects you to the website. What brain dead complete and total knuckle dragging cretinous moron approved a staggeringly incomplete version of BluebirdApp to go out the door to replace the older but actually working and feature complete version? I’m going to just drop the card and find another means to quickly send and receive money between my family. These people should be ashamed of themselves for doing such a crap job of application development and lifecycle management.

by Sydneroo

It’s been almost 3 months since they updated their perfectly good app to this version that doesn’t let you do anything. I have to log onto the mobile website from my phone every single time I want to move money, which takes forever.

When they first updated BluebirdApp , I was locked out of my account and unable to reset my password for two weeks because the emails to reset never came. I called 6 times in those 2 weeks and was blatantly hung up on 3 times when the person didn’t know or didn’t want to answer my question. I was FINALLY transferred to their “technical department” and told it was a known issue with BluebirdApp the entire time. It still took them 5 additional days to resolve it.

I have used Bluebird for almost 8 years but they’ve got one more month to fix BluebirdApp issues before I just go with someone else. It really is unbelievable.

by AllLivesMattersAlways

We had money taken from our card and the say they are fdic and they are not it’s a lie. For months we have been battling them over this. I ask google for your assistance to remove BluebirdApp from the web cause you put money on the card and they steal it. Have my brother and did the same to his card. They won’t give us back our money. This is a FAKE APPLICATION and it is not even an American base company. I’ve called the F.B.I. And filed charges against them. I’m a reviewer for google and BluebirdApp is a fake and scam. Do not buy it or download it. I’m a retired F.B.I. Agent and charges are filed against them. They lied about everything and they are not FDIC that was a lie. And if you try to call them they act like there phone is messed up and it’s not. Google please remove BluebirdApp from the store till you get all the right legal information and paperwork before you have them place a fake app you can also be sued too for accessory after-the-fact.

Thank you google and have a nice day

by Jamie Reese

I have used Bluebird for more than a decade but unfortunately this ride is coming to an end. This was a good service in the beginning, but as other card issuers came along — Bluebird seemed to remain stagnant.

At some point I started having more recurring issue as years passed; they seemed to be always have technical difficulty, unannounced maintenance, etc.. The downtime was absurdly long, often leaving me to question when I would access to my funds again.

I think the straw that broke the camels back was the new app they launched which was half-baked and missing many features that were in the previous version, even going as far as redirecting you to the website to use a feature that was not implemented in BluebirdApp yet, because it wasn’t finished. This coupled with downtime, aimless errors messages that have no specifics and BluebirdApp glitching constantly…I have to call it quits. I will be moving to Venmo and so far it’s a much better outlook.

by Angelique.K

Very disappointed customer service in just last year and has changed tremendously . I’ve been with blue bird American Express for several years and loved their service and my card and how everything worked orderly and precise!🤔 Now I don’t understand why every time I use my card they put a hold on my transactions and I have to call them or check my email to release my funds and that’s insane and very embarrassing when you’re at the register buying things with your own money and can’t purchase anything until you get okay for your own money that it’s you making the transaction!!!! Really!!!??? Or placing a money limit on your card without you being aware of it??!!! When did they start these practices especially with long-standing members??? Very disappointed and trying to reach customer service is a joke ... It’s not what it use to be... Sadly...!!!😒 We need serious changes!!!!😤

by Annerdna

I’ve had my Bluebird account for years now with absolutely no problems. It’s been a mobile bank account for me and I have loved getting most, if not every one, of my deposits early. Until the update hit. Now all the basic features I used to enjoy the most—like simply moving money from my set-aside account to the main balance account—now have to be completed straight from the website via browser only. Like.....how does an update take away features that have been in the previous version for YEARS??? It’s utterly annoying, considering it takes extra steps to just moves a few bucks over when it took a few seconds before the update. It’s annoying that they have “fixed” things about BluebirdApp that were never wrong in the first place.

by SheWhoReads43

I got Bluebird many years ago, when Walmart offered double cash back on receipts scanned in through their app onto the bluebird. I’ve been using it since. I’ve had nothing but headaches with it. I can’t change to my married name on it, because I don’t have access to a fax machine to fax my information to someone “somewhere” in Bluebird headquarters (that was 3 years ago). I kept getting locked out of my account, once while trying to pay a dentist for work he had just done and the only way to fix the problem was to call...with a mouth full of cotton and numbing agent. Now, BluebirdApp has auto-updated and it’s worse than before. I have $2 left in this account that will likely be gone ASAP. And then I am DONE with this useless app and this USELESS card. Venmo and Cashapp both offer free debit cards with zero hassle.

by Beth B 222

I have used this card for over 10 yrs and this is the 1st time I have been disappointed. The new update to BluebirdApp has been saying the transfer to/from sub acct/set aside acct within BluebirdApp will be available again soon but that hasn’t happened. It is ridiculous to have to get switched to browser to complete xfer. I keep my $ in set aside not main acct so that gas stations can’t put hold on it for way more than I intend to pump. I was able to quickly xfer what I was spending in the old app. Also card could not be used fraudulently because $ was not available until I moved from set aside. It was also easy to pre- auth a Bluebird check in BluebirdApp . Where did that go???? AMEX fix BluebirdApp so the xfers can be done easily again, checks pre-authorized, and also bring back quick balance feature!!!!!!

by NY'r2NJ Mom

I usually enjoy an updated app...not this one. Miss the side swipe balance feature, find it confusing to transfer between members cards linked to account now. Confusing (although they tried to simplify it) to transfer money. I shouldn’t have to reread the options example: do I want to transfer from sub account to main account in new screen or do I want to transfer money from bank to bluebird in née screen. Before you could easily swipe down which account you wanted to the money to go to. Now it’s different screens for each account that you select then transfer. Hopefully they bring back the old way aka the easiest way, to access all linked accounts & sub and select all them. Also should really have a chip for card, but that’s not an app thing but hey, it’s worth a shot if they read this.

by Reviewed By Liz

I’ve had the Bluebird app for a few years now. I recently switched over to Chime because I just got sick of all of the issues and bugs with Bluebird.
I’ve had problems with ordering items and then having to return them for a refund and not getting my money back, Bluebird customer service ALWAYS claims it’s not their fault, it’s the sellers fault. Then I would contact the seller and the seller would say everything is good on their end.
I’ve been booted out of my account multiple times and had to change my passwords probably about 5 times already.
I’ve been double charged for stuff and had to contact Bluebird because the ones who double charged me and gave me my refund say that it’s up to bluebird to accept the refund and they never did.
Now the newest problem is it’s not letting me into my account at all, I type in my password or try to use my Touch ID and it tells me my password is wrong and won’t let me into the account to change it. I’ve currently been on hold with customer service for over a half hour.
But when there aren’t any bugs or unnecessary problems it works great!
*Edit: I was on hold for over an hour just for them to tell me my account was suspended because I was negative $1.81 in my account. I’m just cutting my losses and deleting BluebirdApp .

by Directionman1980

This has been an ok app but for the past 2 months, I have been unable to add funds into my account from my external bank debit card. I keep getting a message saying “Due to technical difficulties, We are unable to process your request at this time.” I’ve tried reinstalling BluebirdApp but that didn’t correct the problem. This seems to be occurring only on the iOS app but not if I add funds through the Google Play App or the website. Also it does not give me a choice to add funds using a check when it is supposed to. When are you going to fix these issues? Understandable that sometimes an app goes down for a couple of hours or something (as anything technical has its hip cups) but not over 2 months and don’t even bother fixing the issue. Please fix this issue.

by Cynn Hays

I hate to only give 3 stars, it’s always been 5 for me. I have used Bluebird for many years and love the simplicity of the functions -to move and save money, pay bills and order products online. The new update needs to be fixed. I loaded money on the card to pay my dads bills like I always do and it show the money has been deducted from the balance but doesn’t show the transaction information. I’m assuming it will on Monday like my actual bank does but that is one of the things I loved about bluebird. You always knew exactly how much was in your account and could see the transactions for everything you spent. Please correct this, and please implement the functions that allow you to move money and send money. I use this to send funds to my kids. I got the Bluebird Visa card and was excited to get it but it has the same updated platform.
Thank you, I truly love BluebirdApp but need the functions it had before the update.

by Skyyepcr

I have been with Bluebird for almost 10 years. I have no complaints with the card or service as of yet. The only thing I would say is some places don’t accept Amex. But that’s ok because I just pull cash from this account and deposit into my real bank account. I use this as direct deposit for work, school and taxes. It would be nice to have an overdraft protection option like chime (spot me) and cashapp (paycheck loan or sumn) But it is what it is. I gave it 4 stars cuz everyone doesn’t accept Amex and because there is no OD protection. Other than that. It’s cool plenty of free atms every where I go. No fees for anything. Even has free cash loading at plenty of places. Really great if you can’t get a real bank or even if you do have a bank account but just want something “prepaid”. Which is good to have when buying online because you have the option to only load what you need and if your info is compromised there is nothing else for someone to take you know?

by NICKY.TNT.

American Express Bluebird app and card areGreat to have. No cost to deposit money, no cost to withdraw money. You can set up a separate savings account and name it what you want. No charge for that either it is a great way to track your money pay bills, no declines when you’re making a purchase as long as you no your balance in your account. It has been a great tool for me to use without having to open a bank account. Wells Fargo employees stole money from peoples accounts, sometimes I just don’t trust the bank And American Express Bluebird account gives you all you need and more. You can even deposit your Social Security checks because it comes with routing numbers and account numbers. All for no charge. Can’t beat that.

by UniquePlayerID

I’ve used BluebirdApp for years and years - like long enough that I’ve had replacement cards show up in the mail because my previous was expiring soon. If the biometric login breaks because you get a new phone or whatever the cause - turn it off, log out, log back in and switch it back on.. fixes it; I had that issue when I went from fingerprint to Face ID. Never tried check cashing so I cannot speak on that. This service/app has been very good to me over the years, I recall one day that BluebirdApp was down but they got it back up by the next day. I haven’t installed this newest version because.. well I just haven’t yet.. but whatever - I just updated it a week ago anyway. I will come back and edit this with all the normal rage you’d expect if it breaks when I do update. Never had an issue. Period. It tends to just work fine for me. Sorry you guys get so many bad reviews when I’ve used BluebirdApp for a long while without any issues and have loved it - I don’t understand really.

by H3lp3r1

Well things are back to normal with the new upgrade. I’ve been using BluebirdApp. For over 3 yrs. have never had any problems, transfers to family members, send to Walmart, add funds to card from debit/and transfers back to your debit. Photo deposits. Gives you bank account for auto deposits, or tax refunds. It’s great! Thanks! There was a glitch about 8 months ago with transferring funds around, but it just hooked you up to another online screen. Nothing a push of the button didn’t cure. All functions remained functional. Really don’t see what all the bit**ing was about! Thanks again 🙂🙂👍
Only problem I’m having now is posting this review! 😂😂😂

by A25XFRTZ78

This bank may work for some people but I promise that you will be sorry if there is a problem, and when it comes to your money you definitely don’t want to have to find out the hard way as I did. This bank will randomly decide to “hold” refunds issued back to your account. Security is a major concern, my account was hacked soon after opening. Customer service is absolutely worthless, can not provide answers to even basic concerns. I even attempted reaching out to Amex executives but received no response. I never imagined that anything affiliated with Amex would be operated so poorly. Please read the negative reviews, I feel fairly certain that the positive reviews were written by employees.

by Christopher M. Wagner

My advice is to not get this card, as the holder of this card for over five years I can tell you with first-hand experience they do not respect loyal customers they do not value loyal customers they will hold your money for no apparent reason and offer no reason why they did it. I am going through this as we speak I had a merchant refund my purchase I waited the merchants period of time and then for no reason Bluebird decides to hold the money from my card for one week as well when I called customer service to ask him why this was they offered me nine different reasons that it could be but no specific reason that it actually was I give this card zero stars. Mind you this is coming from a five-year user of the American Express Bluebird Card #AMERICANEXPRESSBLUBIRDCARD

by APleasant_

American Express prepaid customer service is complete trash. They aren’t helpful, nothing like their parent company and I’ve finally reach my last straw with them. Their policies are bogus. I was about to get a rental and then it was cancelled and even though the merchant reversed the authorization, bluebird said they’re still holding the money for 30 days, rental fees plus deposit! The membership agreement said typically 7 days and up to 30 but they said it will be a full 30 days. I’m filing a complaint with the commissioner of financial regulation. I tried and tried to get them to release it sooner but they said it’s just their policy even though I never got the rental and the merchant even called and did the reversal and then called and told me, they basically said I should of never used my card there. Soon as I get my money, I’m withdrawing and never doing business with them again.

by ErnestAvalos

This is one of the worst banks , I’ve had them for over 3 years and it just gets worst , they also get slower and slower every year . And when you need assistance it takes forever just to talk to a real person first you had to find out how to get in contact with them . Then after that once you do talk to somebody they don’t know anything just the words sorry I can’t help you , so what’s the point of you being there obviously you can’t do nothing I’ve had money on hold for over 3 weeks and when I call the company they said they release it the day after it the bank that won’t accept it yet

by AngelaOBryant

I created an account activated my card had access to BluebirdApp a few days then all of a sudden it says my password is wrong... I’m positive it’s not I use the same one for everything then it asks me to answer my security question. Who is my best friend? My husband his name is 3 letters it’s says error can’t complete. So for days I cannot access BluebirdApp I’ve tried to email myself the forgotten password link even though I shouldn’t have to at least 10 times not once did an email come through checked all folders just Incase. So now I have no access to see anything add money from my debit card like it said I could when I bought the card. It’s useless to me right now. I’m positive what my password is and my security question is yet it’s all in error and locked out. Or stuck on stupid I’m really frustrated I can’t believe this I used it 4 days and this is already all screwed up on me... what the heck is going on?

by BeachFoot

The first day using BluebirdApp, and I’m having all kinds of problems. I even updated BluebirdApp . I have an iPhone 6. Wth!? So - the money transfers - *twice*, even though the first time received an error message saying “request could not be processed at this time”, and now I have to wait for the transfer reversal to update with my bank. Then - I try to wire the money I actually did transfer to this card, to do a Walmart to Walmart transfer to a family member - and I’m getting an error message again! I mean - it’s a good thing it wasn’t a dire emergency, even though it *is* extremely important! Why did I give Bluebird *two* stars? Because I’m trying to be *nice*!!! >=(

by PunkRockBarry

I'm not sure if anyone else is having this problem; however, I recently switched phones. Whenever I tried to log into my account, I had forgotten my password (I had gotten accustomed to Touch ID). I reset my password - no problem. THEN it asks for a security question/answer. BUT there is no question shown. I clicked on “forgot security question” and then got the link sent to my email; this link took me to a “forgot password/ password reset” page, and said the link was expired. This has happened on several occasions - nothing is working.

by .: LoveFire :.

When using the Bluebird app for iOS when you select the “replace a card” link on the left side menu, and complete the steps, it always fails do to a technical error, this happens on my other phones as well. (This needs to be fixed, so u don’t have a huge call volume) i had to do this on the website on my computer when i got home and that work thankfully.

by Reyart66

Great n Safe card alternative to paying w my bank card or Amex to just buy a cheeseburger or pay have it as auto pay to some online retailers you don’t trust well! With so much identity theft n stolen bank info .. ( it happened about 8 months ago) n I use this to pay for fast food places . Small amounts ..or have it added on an online retailer website !! vs other cards w same idea is so easy to manage n to add money !! Is actually “ instantly !! The only problem n the reason I don’t give 5 Stars it needs “ widget and Apple Watch support “ rather than keep opening the card to check my balance !!!!! Please add it !!

by SmoothCello007

I’ve been using Bluebird for quite awhile now. So far, I’ve really had no issues, and I love using it to pay my bills. Everything comes out right away, so there’s no mistaking overdrafts as I know exactly how much I have available to spend. However, BluebirdApp is spotty and needs an entire revamp or at the very least add new features. For example, I used to get notification of when my direct deposit hits via text message but it doesn’t work anymore. Hey Bluebird, keep up the good work...but let’s get going on updating, fixing issues with the mobile App please?!

by Twinzavaleta

After I saw many negatives review I take my time to write a positive one , because for my personal experience I have had a good relationship with.
Love BluebirdApp , the web site , and the ZERO fee for have this account and a debit card , btw I have a family account too. In this days have something free is a real gift .
If I have had to make a complaint would be about the new politics about a extra charge for checking books that before were free the first 50 ones. But even thought it’s Fare ;)
So if you thinking open a Bluebird go ahead !!!

by Derrick206

The is the best debit card anyone could ever ask for. Been using this bluebird card for years and have never had one problem. Their are no fees what so ever. You can load money for free at any Walmart. An now it can even be loaded at CVS & Dollar General stores. BluebirdApp is great and easy to use. I have a main account & a set aside account. Set aside account = savings account. Transferring money from one account to the other is easy. BluebirdApp even lets me transfer money from my account to my significant other account / card with out any problems. BluebirdApp also has a side swipe to check your account balance with out logging in which is great. An if I need to log in I can do it with Touch ID. Has a security question for my protection which can be turn on or off. Card can be use any where American Express is accepted. Don’t understand how anyone could rate BluebirdApp less then 5 stars ⭐️⭐️⭐️⭐️⭐️.

by Sebvac15

Don’t understand the negative reviews!!Is it possible, i mean i had IPhone 6s Plus and never had any issues using BluebirdApp. Recently upgraded to latest iPhone XS and still for me app is working great without any issues:-). And my husband use BluebirdApp too and has never had any issues. Sorry for those that haven’t had good experience, have always had great experience with their customer service with bluebird!!

by TreeClimbingLife29

I set mine to take out so much a week out my paycheck so I don’t even notice it coming out thanks for great service and way to cash my paychecks and just a big For Anyone that uses Blue Bird Mastercard I have not had any issues or errors so far that’s why I rate BluebirdApp & Company A Five Star P.s keep up the good work and look forward for new options as weekly or monthly or ever 6 months or yearly rewards or bonuses as for spending or pay monthly fees and fees for using the deposit check in mins instead of waiting ten days just a thought and appreciate the loyal customers 👍💡💸💳🛠🛏🇺🇸