The MoneyGram® online money transfer app puts the convenience of our innovative
international money transfers, bill pay and more into the palm of your hand.
You’ll love our fast, reliable and convenient wire transfer app that lets
you send money around the world in just a few taps. But...
This app was probably created by someone who’s never sent money abroad, or only sends money to one or two recipients. Shocking it is rated a Five, probably by users who only send money to one or two recipients. If you send money to multiple recipients regularly, you have no option to simply click the recipient’s name and click resend. You have to click “add recipient”, as though you never sent money to that person before. They give you just a couple of old recipients to resend to, but of course that doesn’t work for heavy users. You could go to the transaction history page and view the old recipients, but don’t have a resend button there either. Further, several parts of this app are completely illogical. For example, there’s a page to search for closest MoneyGram locations. You can either click search now, or click “Maybe Later”. Which again demonstrates lazy thinking. If you click “Maybe Later”, the app takes you to the next page which is a search screen for the closest MoneyGran location. In other words, the “Maybe Later” button doesn’t mean a thing. Go figure!! Several other options on this App are plain stupid. Whoever designed this app wasn’t thinking. Real lousy work. Demonstrates a truckload of incompetence and lazy thinking.
Had a terrible experience with this app and with direct contact
I was told to download the app because my store no longer had the kiosk. I downloaded the app and the app return “whoops!” Once I input my information. I called in and spoke with an agent and was then elevated to a supervisor because my app wasn’t working. The worst thing about this is that they have you repeat every single bit of your information to each agent, which takes copious amount of time, finally finished up and they got my DL number incorrect so I had to call back. I was already irritated because I had been trying to pick up my money for an hour. It was near 8pm. I called back and the new guy working my transaction gets locked out of the system because it was 8pm. After an hour and a half of calling and mess ups, I then couldn’t pick up my money until the next day. Problem is I was using that money to pay for groceries. I hope Venmo dominate this industry and it becomes a blockbuster of our time. Worst experience ever!
I honestly feel I was discriminated against for having a interracial marriage. So I created a money gram account under my name to send money online to my in-laws. My wife had a issue sending money and called customer support for assistance. Money gram(the call center in the Philippines) told her she violated MG’s policy by trying to send money under my account; EVEN THOUGH WE SHARE THE SAME CARD THAT WAS PAYMENT TO MONEY GRAM!!! Long story short money gram made us out to be criminals or a fraud then permanently blocked my name for future online use. The Filipino woman she spoke to over the phone instigated this whole issue even though it was completely innocent. There is money wired for drugs, prostitution, weapons trafficking, and just plan money laundering but my wife can’t send money to her 70sum year old mothers birthday. Ridiculous!! Now after all said in done my name is red lined due to pure hate. Western union may cost alittle more but they have my business from here on out.
Sent to haiti
Omg i just heard about that there’s actually an app for money gram so i tried it and took a risk cause I usually dont trust alot but my first time using it yesterday very very easy sent the money they picked it up with no problem and it notified me that the money was picked up i love this app so much lol it saves me a trip to the store and long lines 😞 i would recommend this to everyone that is always sending money to family or friends 😎
Didn’t process transaction and lied about having refunded my money
I set up a transaction from the US to someone in the US. They took my money instantly and showed a status of “ready for pickup”. The receiver, an old woman, went to one location over the weekend and their machine wasn’t working. She went to another on Monday and they said that they refunded my money. When I called they said that they are subject to international regulations and could not do the transaction. They refused to tell me what the problem is. They only now cancelled the transaction and set up the refund even though they told her that they had already done it the day before. Now I have to wait up to ten business days to get my money back. Never again will I use this “service”.
Impossible to use app if ...
If you’ve ever used the MoneyGram kiosk at a store to send money, you cannot setup a user profile in the mobile app. This is because the database already has your mobile phone number but didn’t capture your email as well. So when you want to use the app, it u don’t ERRORS because it thinks you already have a profile and directs you to login. You can’t login cuz it doesn’t have your email on file. And you can’t use ‘ forgot password’ cuz it doesn’t have your email in its database. So it’s a circular error. Forget about getting a human to resolve the issue cuz your request goes in to a black hole.... so you must continue to get to an agent to make transactions via the clunky kiosk. Yay for technology Thanks MoneyGram developers!
Constant changes; won’t include full names
The fees and processing times are constantly changing. I used to be able to just select my bank account with instant deposit. Now it redirects me to my bank page to enter my credentials and then takes 4 days for the transfer. Several times my recipients were unable to receive the transfer because their names were incomplete on the MoneyGram record even though I entered the full name in the transaction. So, ‘optional’ middle names do not appear in the transfer.
The best money transfer way ever
I’m so happy to use this app I used to waste so much time and stressful waiting online and have to schedule ahead of time when I have to go before they close or even worst when you hear that the system down have co e back tomorrow. Thank you MoneyGram, now I can do it anytime anywhere less than a minute and cheaper.
What’s with the pop up screen?
When I log in the app by pressing on the icon on the phone screen, it would go directly to Send window that has the name of the person I send money the last time, it says “send again” ...yes but not this person but to someone else..!! I look and look and look around how to get to the list of all the recipients I sent money before..! And I couldn’t find it!...is it just me? I made the transaction in my desktop computer instead of on my phone... I will update this rating to 5 stars when I get either a reply or fix it...or I find out that’s it’s my mistake. Thanks
Use At Your Own Risk!
Not much to say about this app but Use At Your Own Risk! MoneyGram app appears neat and friendly but beware your transaction can be canceled for no reason with no warnings or an email explaining any reason why and your funds held by MoneyGram. Its awful to have your hard earned money held and your friends or loved ones waiting for the money transfer. I put in a ticket for the problem and I did not receive a respond assuring me that my money will be replaced back into my account immediately but to wait 3-10 days for it. Really? my own money and I have to wait for it, for no reason. Worst experience ever and I will never use this app or MoneyGram services again.
I’d recommend basically any other money transfer company. MoneyGram’s sending limits are extremely low (but apparently top secret, they refuse to tell you them). They even seem to get lower. If you’ve overspent your mystery limit with a transaction, you won’t find out until the very last second when you the receiver finally finishes giving the computer and cashier their information at the agent location. If you have this or any other problem you have to call customer service and speak to someone who probably knows less about the problem than you do and speaks little English. Horrible experience.
Cannot use the service in the future!!
I’ve been using moneygram thru walmart for more than one year and when I decided to finally try the app ‘coz my mom needs the money asap I thought it would be no problem at all since I already have a record with them. But I was wrong.. tried sending money thru app at late night and says unable to process so it didn’t get through. And next day I needed to go to walmart and finally it processed and that was the last time I used the service. After a month I think I received an email stating that I cannot use the service in the future. Your loss, moneygram!!
We’re sorry! Some parameters are not valid in your request …
This is the message I keep getting after putting through the send money request several times over to pass three days, called and talk to reps twice..they says my account is in good standing and open nothing they can do, except advise me to go to the store and do transaction..which is impossible for me hence the reason I use the app to send money…this is one of the most annoying things that can happen. I have been using MG for many, many years NOW THIS!?!?!?
Money gram is really easy for me to use to send money to my grandkids in that live in other states. I have never had any issues or any problems at all and thanks for many of the perks I get they lower the fees which that really helps a lot. Thanks for the convenience I hope you stay around for a while money gram thanks.
One of the worst ways I’ve ever encounter to transfer money. First time use I sent $400 to the Philippines , transaction complete tracking number issued. Money was never transferred , took my money then tell me it will be refunded in 10 days . Then blocked my password so I had no access to my account , so I have no money , they have my money , they have my debit information , they have my license on file . They initially stole my information from me along with my money . Stay clear from this corrupted company . Pay alittle more and go to western union , so far no problem with western union .
A better way to Contact apps
You can now contact MoneyGram® Money Transfers App customer service directly
via Email using our new site - AppContacter.com
No. MoneyGram® Money Transfers App does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 198,043 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for MoneyGram® Money Transfers App Is 17.4/100.
No. MoneyGram® Money Transfers App does not seem legit based on our analysis. This conclusion was arrived at by running over 198,043 MoneyGram® Money Transfers App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MoneyGram® Money Transfers App Is 17.4/100.
MoneyGram® Money Transfers App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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