MoneyGram® Money Transfers App Reviews

by Kataliko

MoneyGram was probably created by someone who’s never sent money abroad, or only sends money to one or two recipients. Shocking it is rated a Five, probably by users who only send money to one or two recipients.

If you send money to multiple recipients regularly, you have no option to simply click the recipient’s name and click resend. You have to click “add recipient”, as though you never sent money to that person before. They give you just a couple of old recipients to resend to, but of course that doesn’t work for heavy users. You could go to the transaction history page and view the old recipients, but don’t have a resend button there either.

Further, several parts of MoneyGram are completely illogical. For example, there’s a page to search for closest this app locations. You can either click search now, or click “Maybe Later”. Which again demonstrates lazy thinking. If you click “Maybe Later”, MoneyGram takes you to the next page which is a search screen for the closest MoneyGran location. In other words, the “Maybe Later” button doesn’t mean a thing. Go figure!! Several other options on MoneyGram are plain stupid. Whoever designed MoneyGram wasn’t thinking. Real lousy work. Demonstrates a truckload of incompetence and lazy thinking.

by 🌸SB🌸

So I have have been using MoneyGram for a while and once I cancelled a transaction. I was told I would get my back my money in 10 business days and 10 business days pass by and I still did not get back my money. I called and every time I was given a different information so I know something was wrong. So I called my bank and report the issue and made a dispute and I was able to get back my money. Now I tried to use MoneyGram and it seems as though they blocked me because I reported them. MoneyGram keep saying their is no account registered with my email. So I tried to create a new account and it says unable to create account. How petty can they be????!!!!!! So they made themselves look guilty because they obviously knew what their motive was in the beginning. You people are full of crap. So quick to take people money and want to take years to return.

by Mindjska

MoneyGram has a horrible customer service if you encounter any issue. My account was deleted out of the blue because of a banking dispute, which I never did or initiated. I sent three transfers, one succeeded and two are in limbo because my account was randomly deleted. It has been a whole week and I am still trying to regain the transfer amount because the money is in this app’s hands and are not being sent out. HORRIBLE and avoid a low company like this. I’ve tried all the other ones and I believe Wise or Xoom have better services and support than this company.

Any issue you have with MoneyWise would have to be resolved through a chat online, and I promise you the person will only tell you that the mistake is on your end and they cannot do anything about it.

by Ashish Nargundkar

I tried to do two transfers back to back. Started getting a cryptic error message on my second transfer, “something went wrong, please retry at your end”. Retried several times but no result. Finally called customer care who told me they’re seeing insufficient funds because of which transfer was being rejected. I don’t believe this was the case but they asked me to speak to my bank. The next day, I was unable to login with a message “we could not complete your request”, another utterly unhelpful error message. Turns out that my account was locked and they can’t do anything about it.

Are you serious? Making two transfers back to back warrants a permanent lock on your account? Your error messages are not helpful at all, they just ask us to keep retrying. When you retry, they lock your account.

I wish the experience of using this app was not as frustrating.

by Civmar420

I honestly feel I was discriminated against for having a interracial marriage. So I created a money gram account under my name to send money online to my in-laws. My wife had a issue sending money and called customer support for assistance. Money gram(the call center in the Philippines) told her she violated MG’s policy by trying to send money under my account; EVEN THOUGH WE SHARE THE SAME CARD THAT WAS PAYMENT TO MONEY GRAM!!! Long story short money gram made us out to be criminals or a fraud then permanently blocked my name for future online use. The Filipino woman she spoke to over the phone instigated this whole issue even though it was completely innocent. There is money wired for drugs, prostitution, weapons trafficking, and just plan money laundering but my wife can’t send money to her 70sum year old mothers birthday. Ridiculous!! Now after all said in done my name is red lined due to pure hate. Western union may cost alittle more but they have my business from here on out.

by Rebel_dc

I am a law abiding citizen that’s working hard to take care of my mother in law & also my dad. During the pandemic, the worst trying time in history of my existence. This company decided to refund my money (still pending) and their representatives lied to me; telling me that it had nothing to do with my acct but rather the person receiving the money. After 3 attempts to verify transactions, I was unsuccessful, even my Bank assured me that they authorized the transactions. this app deleted my account before 3-10 business days. After I was told that’s how long it will take them to reimburse me. How ironic, a hard working Nurse that can verify income gets block without any notification or reasonable excuse. If anything happens to my dad during these 10 days that you’re sitting on my $. You can rest assure that I’m suing this company for not making my funds available in my account so I can resend the money for his medication, using a different medium.

by AngelFarah

I sent fund overseas through app back on July to my friend which not much only $25 but my friend never received that money. I called this app to solve problem, 1st representative told me it’d take 90 for investigation so I asked to talk to higher authorities to speed process, 2nd representative whom claimed himself “supervisor” gave me same speech and came down to he’d take care of it within 3-5 days. 5 days later my friend still didn’t see that money in her account so, I waited patiently until today Dec. 2nd, 2021, I called again the representative said fund cleared since Aug. 2nd 2021, which really impossible cuz I talked to them about the issue after Aug. 2nd the first time I had problem. He repeated himself over and over about money had been cleared, I asked for support documentation, they don’t have it for you just the confirmation number. And after I hung up I have my friend checked with her bank right away and the bank showed her past 3 months account transactions and no show of $25 I sent through this app app. Terrible service, terrible customer service, terrible representative.

by Seddiqib

Do not risk using this app and if you had to use it, DO NOT MAKE MISTAKES, or they will hold your money for weeks no matter what. So, others might have different experiences with this app, I don’t know. I just take time and right down my experience to at least help someone. I usually use Wester Union and never had issues even if I happened to make typing mistakes. WU App was down and I had to use this app to send money to my family as they needed it immediately. I was in hurry and mistyped one word of the receiver. Since this app says they amend the name if there was mistakes, it’s a false statement. It took me two hours to talk and explain the situation to this app agents, but they barely speak English and finally asked me to cancel the transaction as they really don’t have the amendment option despite they claim they have. I had to cancel the transaction and it’s been 11 days that I still haven’t received my money plus they didn’t refund all charges and fees. They send money to any part of the world in minutes but they hold your own money for weeks, isn’t it weird and vague?

by RANK1N5309

I registered then send a $400 to my dad in the Philippines. A message showed will take about 30 minutes for the transaction to be approved. Almost an hour no email whatsoever. I tried to login back to check the status and won't let me access my account and want me to call their customer service number. I talked to one CS rep and asked me the information I entered. I gave all the information but she can't find the email address. No information in their system. I told her not possible because I submitted my drivers license before the this app website let me submit the $. And she keep asking me over and over to give her the right information. I even asked her if she want the address and authorization number because I took a screenshot of it. She insisted the same thing email add, name and birthday which I did repeatedly. It's been 9 hrs and still waiting for approval and can't access my account. I asked her at least cancel the transaction since I have the authorization number but she refused to do that also. Good thing before I even logout I deleted my card information.

by Aao13

From the moment you install/ start MoneyGram , it will hang at least three times . Passport scan is hilariously dysfunctional( put it on the dark background , move closer , move away, reduce glare ... until it just hangs ) , at the end, I bet , you will be forced to do it manually . Interface is cluttered and poorly designed . That is on top of the mysterious “transaction declined “ with no other explanation. These people not only cannot program , the don’t bother to test , overall it seems like they are moving small time business online . One star is well deserved though , after straggling with MoneyGram for a while I finally made 2 transactions ( after that problems started again) ,

Lol mandatory upgrades when you need to send money in harry - just for this assholness I would give it minus 5 stars

by Happilymarriedwhim

I was told to download MoneyGram because my store no longer had the kiosk. I downloaded MoneyGram and MoneyGram return “whoops!” Once I input my information. I called in and spoke with an agent and was then elevated to a supervisor because my app wasn’t working. The worst thing about this is that they have you repeat every single bit of your information to each agent, which takes copious amount of time, finally finished up and they got my DL number incorrect so I had to call back. I was already irritated because I had been trying to pick up my money for an hour. It was near 8pm. I called back and the new guy working my transaction gets locked out of the system because it was 8pm. After an hour and a half of calling and mess ups, I then couldn’t pick up my money until the next day. Problem is I was using that money to pay for groceries. I hope Venmo dominate this industry and it becomes a blockbuster of our time. Worst experience ever!

by Beng14182

I switched to money Gram after a friend told me that the $value to Philippines is higher than the one I am using. I was happy at first because they have the G cash option which is the most convenient form of pay out in the Philippines. I successfully made 3 consecutive transactions on Christmas Eve for my god children. After that, I was surprised that money gram had locked me out of my account. I saw an e mail that stated the reason. It was mentioned that my account is vulnerable to fraudulent activities. I understand that they were trying to protect my account but disappointed because they have not verified or attempted to contact me thru e mail or a phone call if I have made those transactions or not. I have filled up the form to contest this action. I also have sent an e mail to customer service hoping to get a resolution.

by Captain26!!

Don’t feel alone. I had the exact same thing happened to me on PayPal. They are supposed to be so highly rated and they advertise sending and receiving money. I am 60 years old on a limited income and had a couple money transfers to my account to help me with a bill for $60 and when I tried to send some money back to the same friend that help me they refused me because my transaction looks suspicious. That is so ridiculous and why advertise something if you’re not going to come through. They also have held $70 I had in my account and $20 in bitcoin that I was just experimenting with so I could see what the big deal was worth it. They are keeping it for six months and then giving it back. If I could sue them I would. That damages my reputation and how do you just take someone’s money and hold it for six months and on top of it I am kicked off of PayPal, which I wouldn’t do business with them if you gave me $1 million dollars!I know how you feel.

by Kenyulove

Why is there a limit on ordinary mistakes that people can make on purchases or whatever, through this system? If I want to use this particular service to send money ANYTIME I WANT TO THE SAME PERSON..., why is there a limit on how much and many times I can send to that particular person? Why? ARE WE SLAVES, WE CANT BE SENDING MONEY TO OTHER SLAVES NOW DAYS! Why is there a restriction on how many time anyone can use this type of services? Why? There is a fee that you are charging just to send the few BUCKS that poor slaves need regardless of the service fees! Maybe this service is the only services available because the person’s circumstances or whatever. Why the limit? Why the amount and time plus energy to go somewhere only to be told, “theres an limit SLAVE!” Why??

by Devender M

If you are not in hurry to get money credited i.e day or two, then this is best for exchange rate and take min 4-5 days for money credit.
I have done couple of transactions no issues so far except the 1st one which they cancel without any reason hold my money for more than a week, customer support doesn’t know exact reason and they say fraud prevention and canceled my transaction. When I asked what trigger for fraud transactions they have no answer and requesting me to do transfer again which took another 5-6 additional days.

Additional I need to authorize same bank multiple times, it doesn’t have details like initiated date and completed date. Facial recognization doesn’t automatically recognize I need to manually do when ever I open MoneyGram which is annoying 😤

by Bsirene

I created this app account for the first time ever and I wanted to send money abroad to my sister . The minute after I’m trying to send the money this app decides for no reason whatsoever to lock my account . I decide to go their representative so they unlock it and they tell me they can’t do that . I ask them the reasons and they tell me they can’t give me any it’s just locked permanently.

After I lose my mind and tell them there’s no way you go to a bank or any financial service and they lock your account and won’t you give a reason . That’s the least they can do . But these crazy people tell me they can’t give me a single reason why they are locking my account ???? For sending money to my family ?
You guys are out of your mind !
I will NEVER recommend this app to anyone and as I was sitting in the office at lunch had my coworkers sign off it and they will tell this same story to other possible customers that you just now lost over nonsense !

by Efiedtkou

I’ve been using this app for a while to send money to family overseas, but was going to Walmart to do so, and everything was fine...
But then I found out that I could save $3 by doing it online on the this app app. Well, after 3 transactions, it won’t work, tried deleting MoneyGram several times, and it keeps saying that
‘It’s on their side, to try again’ . Never worked since...
Piece of junk software!!!
I lost all interest with using the online service, will try other service....

by Giwanon70

When I log in MoneyGram by pressing on the icon on the phone screen, it would go directly to Send window that has the name of the person I send money the last time, it says “send again” ...yes but not this person but to someone else..!! I look and look and look around how to get to the list of all the recipients I sent money before..! And I couldn’t find it!...is it just me? I made the transaction in my desktop computer instead of on my phone...
I will update this rating to 5 stars when I get either a reply or fix it...or I find out that’s it’s my mistake. Thanks

by OurMs.Brooks

It's nearly impossible to get money when you find yourself in a pinch. Once you do get a family member or friend that can help, usually they have cash. Without bank accounts it's hard to send and or receive the funds. Being located in an area that requires a vehicle doesn't help matters. this app is my answer. It's fast and easy to send or receive the money. There is a small fee, but totally worth paying that fee as opposed to cancellation, reconnect, etc. Plus the money is available right away. Great service and MoneyGram is easy to use. I've had no issues sending or recurving funds. Thanks to this app I've got 99 problems but sending $ ain't 1 😊

by Nathan Bertsch

I donate plasma and receive credit on a reloadable card. However, the card isn’t tied to a bank, so there’s no account or routing number, which means it can’t be transferred to a bank. I also can’t have it withdrawn at a bank as mine is purely internet-based. this app saved my bacon, as I only paid $1.99 in fees to get the rest of my money in the card sent over and credited to my debit card in minutes. If you’re a blood/plasma donor like me and are tired of the point-of-sale fees eating at your money, I’d highly recommend MoneyGram to get your money off the card and into the bank of your choice quickly!

by D782479

If you’ve ever used the this app kiosk at a store to send money, you cannot setup a user profile in the mobile app. This is because the database already has your mobile phone number but didn’t capture your email as well. So when you want to use MoneyGram , it u don’t ERRORS because it thinks you already have a profile and directs you to login. You can’t login cuz it doesn’t have your email on file. And you can’t use ‘ forgot password’ cuz it doesn’t have your email in its database. So it’s a circular error. Forget about getting a human to resolve the issue cuz your request goes in to a black hole.... so you must continue to get to an agent to make transactions via the clunky kiosk. Yay for technology

Thanks this app developers!

by Sjh0628

I’ve been using this app thru walmart for more than one year and when I decided to finally try MoneyGram ‘coz my mom needs the money asap I thought it would be no problem at all since I already have a record with them. But I was wrong.. tried sending money thru app at late night and says unable to process so it didn’t get through. And next day I needed to go to walmart and finally it processed and that was the last time I used the service. After a month I think I received an email stating that I cannot use the service in the future. Your loss, this app!!

by Movie Review Lalallal

I’d recommend basically any other money transfer company. this app’s sending limits are extremely low (but apparently top secret, they refuse to tell you them). They even seem to get lower. If you’ve overspent your mystery limit with a transaction, you won’t find out until the very last second when you the receiver finally finishes giving the computer and cashier their information at the agent location. If you have this or any other problem you have to call customer service and speak to someone who probably knows less about the problem than you do and speaks little English. Horrible experience.

by G@viles

Not much to say about MoneyGram but Use At Your Own Risk! this app app appears neat and friendly but beware your transaction can be canceled for no reason with no warnings or an email explaining any reason why and your funds held by this app. Its awful to have your hard earned money held and your friends or loved ones waiting for the money transfer. I put in a ticket for the problem and I did not receive a respond assuring me that my money will be replaced back into my account immediately but to wait 3-10 days for it. Really? my own money and I have to wait for it, for no reason. Worst experience ever and I will never use MoneyGram or this app services again.

by 96danberry!

One of the worst ways I’ve ever encounter to transfer money. First time use I sent $400 to the Philippines , transaction complete tracking number issued. Money was never transferred , took my money then tell me it will be refunded in 10 days . Then blocked my password so I had no access to my account , so I have no money , they have my money , they have my debit information , they have my license on file . They initially stole my information from me along with my money . Stay clear from this corrupted company . Pay alittle more and go to western union , so far no problem with western union .

by Clebaug

I set up a transaction from the US to someone in the US. They took my money instantly and showed a status of “ready for pickup”. The receiver, an old woman, went to one location over the weekend and their machine wasn’t working. She went to another on Monday and they said that they refunded my money.

When I called they said that they are subject to international regulations and could not do the transaction. They refused to tell me what the problem is. They only now cancelled the transaction and set up the refund even though they told her that they had already done it the day before. Now I have to wait up to ten business days to get my money back. Never again will I use this “service”.

by Real-love

This is the message I keep getting after putting through the send money request several times over to pass three days, called and talk to reps twice..they says my account is in good standing and open nothing they can do, except advise me to go to the store and do transaction..which is impossible for me hence the reason I use MoneyGram to send money…this is one of the most annoying things that can happen. I have been using MG for many, many years NOW THIS!?!?!?

by BlueMan73

The fees and processing times are constantly changing. I used to be able to just select my bank account with instant deposit. Now it redirects me to my bank page to enter my credentials and then takes 4 days for the transfer.
Several times my recipients were unable to receive the transfer because their names were incomplete on the this app record even though I entered the full name in the transaction. So, ‘optional’ middle names do not appear in the transfer.

by Lilm239

Omg i just heard about that there’s actually an app for money gram so i tried it and took a risk cause I usually dont trust alot but my first time using it yesterday very very easy sent the money they picked it up with no problem and it notified me that the money was picked up i love MoneyGram so much lol it saves me a trip to the store and long lines 😞 i would recommend this to everyone that is always sending money to family or friends 😎

by HB503c

I’m so happy to use MoneyGram I used to waste so much time and stressful waiting online and have to schedule ahead of time when I have to go before they close or even worst when you hear that the system down have co e back tomorrow. Thank you this app, now I can do it anytime anywhere less than a minute and cheaper.

by Tottymae

Money gram is really easy for me to use to send money to my grandkids in that live in other states. I have never had any issues or any problems at all and thanks for many of the perks I get they lower the fees which that really helps a lot. Thanks for the convenience I hope you stay around for a while money gram thanks.