Contact Bluebird App Support

by Phroggmom

The old at least used to work so that you could move money between a set-aside account and your regular account. The updated app makes that impossible and you have to go to the website to do it. You also can’t check your balance without logging in which was a feature of the previous version of this app.
Beyond all of the updates to the app that are terrible the company is actually also terrible. My debit card number was stolen and the company has been unhelpful, and every time I speak to them, when you can actually hear the person on the other end of the call, they make you feel like a criminal and there are a million hoops to jumpy through in order to have any hope of getting your stolen menu refunded to you. I had to print a form within 10 days and submit it with all the some information I’d given at least 7 times in 3 prior calls and you can’t tell if the information was received or if they are content with your responses or need more information. I guess I’ll know in 45 day when, if they decide I couldn’t have been spending money (13 hours away in another state while I was at work) and I see a refund.
I do not normally write reviews but this app is terrible and this company is absolutely horrible. I’ve been with them for at least 8yrs but I’m currently trying to fins another better place to deal with.

by NillaChoclate

I’ve had my Bluebird account since 2010.....NEVER had a problem with the card nor the app.....I tried to log in about 2 months ago and was told that I had an outdated app, I got the “new” app and HAVE HAD NOTHING BUT PROBLEMS!!!! I have called Bluebird numerous times to complain and get the SAME pre-scripted answers!! Last night I called yet again because now trying to log into it I get a message that states “oops, there seems to be a problem, try again later” I explained that this is now 2 weeks of me NOT being able to access my account and asked exactly what is going on....they told me that they’re working on the app and to use the website..... hung up, logged into the website.....it’s now 26 hours later and it’s still buffering.....so now I can’t even get into the website!!! Can’t understand how they messed this up!!! I’ve read over 1000 comments on the same thing that I’m going thru so why hasn’t the techie at Amex even acknowledged that there is a problem!!!
Get your act together Amex/Bluebird....,there’s loads of other cards out there that I can apply for and won’t have this many problems!!

by PixieRocks

I have been using this app for well over a year with zero problems. I recently downloaded the upgrade because it said it was better only to be Extremely disappointed not only is the app incomplete for the last 6 months it no longer allows me to transfer funds from my checking. Rather it insists on using debit cards.
Which really screwed me up because I had lost debit card so I had to order another and during which time I could not transfer funds to pay little bills and ended up in tons of returned fees.
Also when it came time to upload my new Debit it had set my old card to where I could not fix via my phone and had to find a desktop to do all the work. Its still not fixed. I’m very disappointed in this upgrade to the app and the loss of not being able to ise my checking to transfer cash. Also it will not allow me to transfer funds from my Paypal account or Paypal debit card. So frustrating.
I hope they fix all this soon otherwise I will be finding another bank and card app very soon.