MetLife US App Reviews

I have not been able to file a claim successfully online. There is always some kind of issue when using my tablet or smartphone. I’ve been able to enter all data and when I click to submit electronic signature I get a message that I have been timed out and all my work has been lost. I have gone back in and entered all the information and clicked on ‘save for later’ and that also results in a message that I have been timed out and my work has been lost. The 2 prior claims I have attempted to submit electronically have also been a bust. I’d like to be able to submit a claim conveniently and easily online, however, I believe your website and app need a lot of work. It is very frustrating.

Had to contact MetLife since I couldn’t log in on iPad. Had been able to log in just a couple of weeks ago. Was told Safari was a problem, wanted me to download another browser - didn’t want to. Suggested getting MetLifeUSApp - I did and was able to log on that way. Happy now. App works fine.

I sign in and MetLifeUSApp says it cannot find account. It then gives me the option to link. I provide the information requested. I am then told that the account is already linked and am asked it I want to link another account or go to dashboard. I select dashboard and receive the same message that no accounts are linked. It is a loop with no exit. When I select the menu in the upper right, I only receive the options to edit my profile or log out. Yes, I have logged out and logged back in. Yes, I have uninstalled and reinstalled MetLifeUSApp and logged in. All return the same result. Pretty poor for a company this size.

Metlife didn’t send me ID card after 2 months, so I decided to create an account with them to get my id card details. I successfully created an account through website Then when I tried to login, it showed me never ending loading spinner. I downloaded application. It also took like 30 sec to load page after login. Then when I click “view id card” link, it shows me spinner for 30 sec then showed an alert to retry and bring me in infinite loop of spinner and alert message. These insurance companies make billions but don’t spend some money to hire professional developers…

Mobile app does not work, at least for my employer that is. I have a previous claim and a current claim in for Short Term Disability and my account shows nothing at all, but instead tells me to call MetLife. Without a claim being present than no other features are useful like uploading and downloading documents. Website is just barely better because they actually show me my claims, but that’s all. I still get paid from my claims so there is that, but things would be more efficient if they invested a little money into their technologies division.

Having Dental Insurance with MetLife is fantastic. My claims are always processed so quickly and to be notified when it’s complete is an absolute plus! Their site is setup to where you can easily navigate through it and find exactly what you are looking for with ease, unlike some. I’d give them 10 stars if I could.

I cannot view any policies in MetLifeUSApp . The website works completely fine, but it does not recognize or add any of my home or auto policies. I have tried at least a dozen times. I know they were bought by Farmer’s. Whenever I try to log in there either, it tells me to login with MetLife. This is completely useless. Spent over an hour at the car dealership trying to access my policies. I couldn’t find them on mobile. I eventually had to borrow the salesman’s laptop in order to login in. App is terrible. Please update to allow us to add policies.

Just downloaded it, signed in, (already have an account), and can’t link auto policy and work account together. Tried to enter my auto policy number and it only allows numeric entry only, you can’t put any letters in the policy number. My policy number has both letters and numbers. Also, it didn’t recognize the company I work for. It list suggestions and recognizes my employer when logged in directly online. Should have listened to the reviews, but thought I’d give the benefit of the doubt and try anyway. Very disappointing.

MetLifeUSApp is not working most of the time, I’ve tried to look at several different aspects of my account and it always comes back as error or timed out. MetLifeUSApp need to be revamped and updated so that is more user friendly.

Year after year, the same problem. Having one account number confuses my homeowner’s and renter’s policies. Worse, trying to pay by credit card is impossible. Fill in all the information, and MetLifeUSApp or website, says “Sorry, could not connect. Try again.” Then it forgets what you entered. Eventually I give up and make a phone call, which is fairly painless. Deserves zero, or even negative stars. Maybe it works on PCs, but it ALWAYS fails on Apple apps and browsers.

If you try to show your insurance car using MetLifeUSApp , and you say that this is a MetLife app the nurses already know that it will take a long while. I had a good laugh is about it, but is this really annoying.
It makes you wait to login, it makes you wait to load your profile, it makes you wait to look policies, and make you wait for every search that.
5 mins to get to the first page. Not only me.
I cannot believe MetLife has an app like that.

I have been trying to register in MetLifeUSApp so that I can easily use my plan like other apps but it will not finish registration, I get to the assigned number question then it will say can not find the number and then freezes..I don’t know the problem. I had deleted MetLifeUSApp and downloaded it again, same thing.. I have it a 2 because it still allows finding a provider.

After 1 month provider still had not been able to verify my insurance. I paid cash. Hopefully y’all will start speeding things up.

They are used to work very well. However since the farmers purchase, both MetLifeUSApp and the website browser display and accurate data, which concerns me for data integrity reasons. Both methods display multiple duplicate policy entriesOr display in accurate coverage details for the policy you wish to view. I am working with MetLife for several weeks trying to resolve, but am nearing the end of the line with my patience. Looks like a new insurer is in my near future.

It takes forever to load. Of course, that is assuming that it even finds my (THREE) policies. Half the time it tells me it can’t find them, rendering MetLifeUSApp entirely useless. The website is equally as slow but at least it eventually gives me what I need. Submitting a claim is relatively easy here but it just isn’t very accessible/user friendly after-the-fact. Much to be desired, indeed.

If you have both MetLife and Farmers policies, MetLifeUSApp is useless and does not work. If you link your policies on the website and are able to view them there, MetLifeUSApp will prevent you from accessing either and just present you a screen to link your policies or change your profile. It has been a while since MetLife acquired Farmers and integrated them. They should fix MetLifeUSApp so you can actually use it.

MetLifeUSApp is supposed to link all my auto and home because it gives me the option to do so. When I go to enter my info I’m being told something went wrong and my policy cannot be seen on MetLifeUSApp . Not convenient at all; so each time I want to see my policy I have to go through the online version. Customer Service I would give a very low rating. Long waits on the phone to talk to an agent and too many prompts to get to someone

I needed to check which dental plan I had to confirm I would be in network after unexpected tooth pain - but I couldn’t even get past the login page. I just created my account within the last year and had saved my password to my phone. I got an error saying “Sorry there was a problem loading your profile”. No phone number to call, nothing - can someone help me?

From the very start I’ve had nothing but problems
With getting confirmation of my policy details
How to access the policy online. And though we began our policy on February 25 - today is March 3 and we still do not have ID cards! We cannot link our policy on the online app and it keeps having an error message. This is beyond frustrating and from a company like Farmers. I would expect better

When I open MetLifeUSApp , it asks me to review updated policies and consent. As I do this, I get a message that states MetLifeUSApp isn’t working and to check back later. It’s been over a week, same problem. Click on app support and it routes to Metlife website. Lots of ways to contact them about the various policies themselves but no way that I could find to contact support for MetLifeUSApp .

listen, MetLifeUSApp has potential to great. its got a nice appeal with the colors and all but if were honest it's a useless app. it serves me better to open Safari and go to the website. MetLifeUSApp it tells me my auto policy isn't viewable on the phone? whats the point of even having a app if i cant see my policy or pay my policy. when i had State Farm, you could pay, get roadside, view ID cards have contact numbers, and view your policy. PLEASE make a dedicated insurance app and leave the dental for a benefits package app.

It serves me no purpose. I have supplemental insurance and my dental insurance through MetLife. I can’t really view claims nor submit claims. I wanted to simply submit my wellness health screening claim to get my incentive payment but I was not able. The only thing you have to do is fill out a form and upload your EOB or Dr bill. It seems simple enough but NO. I swore I was able to do it last year but I must be mistaken. In any case the only thing I can do is confirm I have insurance. I guess that counts for something....in this case 1 star.

I like having MetLife however my biggest issue is with online. I have reset my password over a dozen times. I’m one of those people that save and write down their passwords so I can GUARANTEE my log in is accurate. I reset the password and I’m able to log in then when I try again I have the issue of being locked out and my password not recognized. This is the most frustrating website and app. I wish it was simpler to be able to log in.

Can’t actually see my bill, which is $100 higher than I’m expecting, and I’d like to know why. Also can’t tell if I’m already on autopay, or figure out how to set it up at all. Tried to contact customer service and the girl I chatted with couldn’t help me at all bc apparently the chat function is only for technical support. The website itself doesn’t seem to be any better.. still can’t access any of this information.

MetLifeUSApp keeps directing you to the website over and over and over again. After a lot of back and forth and info after info after info I get the message that my policy cannot be displayed. Thank you for wasting my time.
Btw the text from the security questions doesn’t fit the phone screen so I have no idea what are the full security questions I chose. Thought this was a mobile version?

I use mine for my auto and home policies and can pull up my ID Cards and declarations pages with ease. My auto is setup on automatic withdrawal so I do not use the pay option, which seems to be the only complaint.

Clearly the company for whatever reason does not care or listen to its customers. Reading over the reviews for their app the majority are all 1 or 2 stars. The company is one of the largest in the insurance and investment industry yet they can’t afford to hire someone or company that knows app design.. Absolutely Ridiculous.. They updated MetLifeUSApp in the last 24/48 hours and it won’t even load... Get your crap together!!!

MetLifeUSApp seems to not want to work and has a constant maintenance alert up. It worked when I first downloaded MetLifeUSApp , but now it's just garbage. Get it together MetLife. I had just as much trouble with using your website on Safari. It's just annoying at this stage that your systems can't work on all platforms. If I could give less than one star I would.

App is useful as quick one time need for policy number or to print out a provider card. Not good for determining claims status unless it already been processed.

App has always opened and worked , however after upgrading from an iPhone XS Max to an iPhone 11 Pro Max running iOS 13.2.3 MetLifeUSApp begins to load but just sits there with MetLifeUSApp Logo on a white background and never fully finished loading . I’ve deleted and re- installed MetLifeUSApp and also have done a Force Restart on my phone . What gives ?

No matter where or with what devise you try to login to MetLife, MetLife will not recognize you until you have made an exhaustive number of attempts and maybe not even then. Along with other things it has become absolutely clear the MetLife as a company has zero interest in customer service. I have lost all interest in letting them use my money.

I am sorry to say that MetLifeUSApp was not helpful in any way. It did however waste a lot of my time trying to make it work.
It wasn’t until I looked at the other reviews I realized the problem was not me. It could be great if it worked, sadly it does not. I think it is better to have no app at all than to have one that does not work at all.

Only displays a few claims without having to use the Load More button. Have to reload after viewing a claim and going back to previous page. Its a hassle doing this over and over!

I have downloaded, deleted, downloaded, deleted, etc....5 times. I can not log in through MetLifeUSApp . It gives me a token EVERYTIME! I use it for verification an then it gives it to me again....I can open Safari and log in without issue.....even at the same time! MetLifeUSApp is useless and a waste of time to download.

Thinking I’d be able to see my entire auto policy, I searched for a page that would show all the members in my family covered by our policy. I couldn’t locate any such page.