Online Portal by AppFolio Reviews

Online Portal by AppFolio Reviews

Published by on 2021-03-22

The Online Portal by AppFolio offers a simple way to stay connected, make
payments, submit and monitor maintenance requests, and much more from the palm
of your hand. If you have any questions regarding your account in the Online
Portal, please contact your property manager. With feedba...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Online Portal by AppFolio Reviews

  • By

    Simple, Quickest way to pay Rent!!

    Thankful my landlord choose this app/website to allow us tenants to pay rent this way. Just found out about the app today after I logged into my renter lease website where I stay at. The app popped up at the top of the website and I clicked it, read the content of your app and downloaded it. I’ll be using this from now on until or unless they Change their ways for us to pay rent again.

  • By

    Useless app–like the website, yet somehow worse

    This “app” provides zero benefits over using the corresponding website. It has exactly the same design and features—essentially a web view embedded within an app wrapper. In fact, it’s even worse than the website because it takes longer to load and loses any information you enter if you switch over to another app before saving/submitting, forcing you to restart the process. It’s apparent that minimal effort was put into “developing” this app and that its sole objective was to claim that they offer an app at all.

  • By

    Unforgiving eCheck setup results in $25 fee

    Unlike most payment setups that perform small transactions to confirm account authorization for a checking account, Appfolio attempts an all-or-nothing transaction. If your user enters one digit incorrectly they’ll be charged a $25 Non-sufficient funds fee. To make matters worse, neither the app or email alert sent to users makes the error clear. Instead it states only that insufficient funds were available. Since the app removes the erroneous account data, despite using the option to save it, there’s no way to verify that account or routing numbers were entered incorrectly.

  • By

    Love This App! ❤️

    I find this mobile app to be user friendly! extremely convenient way to pay monthly rent, especially using/chose the monthly re-occurring less thing to do each month! it’s also an amazing and easy way to request any maintenance issues...❤️ this app!

  • By

    Easy to use

    It’s easy to use. Could use a few small tweaks. Like removing old accounts/rentals. Being able to store more than one set of payment options. It would really be helpful if the renter or the landlord were able to cancel payments. That there was a steady processing time on payment types. Like a check 2-3 processing days consistently.

  • By

    Needs fingerprint/face authentication

    Any financial app must have this added security. This app has direct access to my bank account. The app works like the website, but I would feel better with added security on the mobile device.

  • By

    Solid app, could use a few improvements

    Easy to navigate, pay rent, and request maintenance. A few suggestions for future versions: -There’s no option to cancel maintenance requests that no longer need attention. -It would be helpful if the automated surveys about completed maintenance requests included a description of the maintenance issue. (If you’ve made more than one request it’s impossible to know which one the survey is referring to.) -The advertisement/section for Roost Renters Insurance doesn’t go away even if you’ve already provided proof of your current insurance. Kinda annoying.

  • By

    Convenient, but could use one thing

    Paying and sending in maintenance requests online is super convenient, but the login would be better if it utilized Face ID, or Touch ID. I’m so use to those login methods, that it’s annoying to have to type in user and password every time.

  • By


    So I’ve been using this app for almost a year now and 6 days ago, an update was applied. Now I can’t log into my account not create a new account to setup. I keep getting an error message that says sorry we can’t log you in right now. Sorry we can’t reset your password right now. Sorry we can’t sign you up right now. Clearly there’s something wrong with the app, which is disappointing considering the 1st is in two days. FIX IT PLEASE

  • By

    So Convenient!

    Truly happy to see that our property management team decided to use this app. Talk about convenience and ease of knowing that I can take care of paying rent and submit/monitor maintenance requests from my phone. Great progressive move.

  • By

    System error and not fix it

    I started using this app few months before, I’d been suffering the payment and on Jun-1st-2019 until now, my statement show the payment due and no matter what I’d try to proof I’d paid my rent payment and call the appointment manager, they’re not solved the error, feel so helpless, try to write this review and hope this app can fix the problem, I’ll give this app more stars if they can solve my problem。

  • By

    Horrible app

    I never had a problem with it until recently. This most recent update took my option on paying online away completely. I have tried reaching out to both the website the app gives you if there was ever a problem and my landlord who recommended the app to me and have not heard back from either of them. I will never deal with this app again.

  • By

    Almost there

    Works completely as expected and is a mirror image of online, but slightly faster. Now, if there was a feature to remember usernames -or- enable Touch ID that would help even more. Plus notifications.

  • By

    Handy App

    I like this app and it's ability to allow me quick access to my account and an easy way to submit maintenance work orders. It's very clever! Thank you!!

  • By


    It won’t let you change how much you are trying to pay to split the rent

A better way to Contact apps

You can now contact Online Portal by AppFolio customer service directly
via Email using our new site -

Contact Online Portal by AppFolio directly

Is Online Portal by AppFolio Safe?

Yes. Online Portal by AppFolio is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 285 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.1/5 . Justuseapp Safety Score for Online Portal by AppFolio Is 36.8/100.

Is Online Portal by AppFolio Legit?

Yes. Online Portal by AppFolio is legit, but not 100% legit to us. This conclusion was arrived at by running over 285 Online Portal by AppFolio User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Online Portal by AppFolio Is 36.8/100.

Is Online Portal by AppFolio not working?

Online Portal by AppFolio works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Online Portal by AppFolio? Report Issue

Leave a comment:

Why should I report an Issue with Online Portal by AppFolio?

  1. Pulling issues faced by users like you is a good way to draw attention of Online Portal by AppFolio to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Online Portal by AppFolio customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Online Portal by AppFolio.

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