Online Portal by AppFolio Reviews

by Ptrick213

Prepare to give your tenants plenty of excuse why they can’t pay you or interact with management!

When it logs you out after you told it to remember you and forgets your login, then you can do a pw reset and it’ll send you an e-mail where you can hit a link to a page, and that page will purportedly allow you to enter your e-mail again and THAT e-mail will have a link or something to actually reset your password. But alas even the redundant e-mail that would allow you to reset your password never comes. Laughably stupid, slow, and unworkable. Guess the landlord’s not getting rent this month lolololololol.

by CoKie Kola

There are a number of issues with the way OnlinePortal and platform work and the “help” button and website only contains tutorials no place to communicate issue reports. This is a shady practice to avoid dealing with users.

Many bugs are simple items that could have been resolved with simple user testing or allowing users to submit issues.

Some Bugs include:
- user interface makes it easy to inadvertently making double payments and company puts this burden on user and will not refund payments, only credit account
- if credit is used to make new payment, payment does not appear in “past payments”
- maintenance requests include a “next” button as the first option after completing a form that serves no purpose other than to delete the request
- app does not request permission to access photos before accessing them, I didn’t think Apple even allowed that anymore

by Pizza_dough

What a weird name for a company and/or app. I've used Appfolio in various capacities over the last year or so (e.g. mortgage application, HOA account), and still have no idea what it is or is supposed to mean. OnlinePortal itself is just a web view. Nothing special—arguably not even really an app. Also it says I can't make payments online and to "please contact us for more information". Because of the above I don't know who "us" even refers to: Appfolio? The HOA management company? Who? Either way—no. Make this possible in OnlinePortal and I'll cough up the stars. And rename to something that makes more sense. Thanks.

by Lilivie6

Every quarter my scheduled payment comes out later and later to the point where I’m being threatened with late fees. This time I figured that I would fix the problem and instead of making an early payment, I could fix my delayed automatic payment. I tried setting it to April 24 but for some reason, it would show up as May 24. I tried to fix this 3-4 times because I thought maybe I was being stupid or doing something wrong. I finally gave up and processed a manual payment. I figured that at least I can avoid the late fee. I could go back and fix the May 24th date to the correct future payment date. Instead, I was charged twice. Per their FAQs, I was to put a stop payment in to my bank which is going to take extremely long to process. All I want to do is send my money to where it’s owed. OnlinePortal is a piece of garbage. I will be gladly paying by check from now on.

Update: They reached out to me asking me to reach out to them so that they may show me how to use autopay after I’ve been using it for months. Their customer service is non existent. Do not use OnlinePortal.

by Nice Bidder

I have had nothing but problems with OnlinePortal. When I download documents from my property manager, there’s no way to close out, or print, or send the document. The only solution is to DELETE OnlinePortal from my iPad, and reinstall it. BUT, this is IMPOSSIBLE because when I go to the AppStore it knows I have used OnlinePortal and it only allows me to OPEN it. BUTTT, when I click on open, it DOESNT OPEN AND THE WHEEL JUST KEEPS SPINNING. WORST YET. WHEN I TRIED TO INSTALL OnlinePortal ON my MacBook laptop, OnlinePortal Store doesn’t even have OnlinePortal. I think it’s very poorly designed with very little developer support.

by Freediverx01

This “app” provides zero benefits over using the corresponding website. It has exactly the same design and features—essentially a web view embedded within an app wrapper. In fact, it’s even worse than the website because it takes longer to load and loses any information you enter if you switch over to another app before saving/submitting, forcing you to restart the process.

It’s apparent that minimal effort was put into “developing” OnlinePortal and that its sole objective was to claim that they offer an app at all.

by DarinQSullivan

Unlike most payment setups that perform small transactions to confirm account authorization for a checking account, Appfolio attempts an all-or-nothing transaction. If your user enters one digit incorrectly they’ll be charged a $25 Non-sufficient funds fee.

To make matters worse, neither OnlinePortal or email alert sent to users makes the error clear. Instead it states only that insufficient funds were available. Since OnlinePortal removes the erroneous account data, despite using the option to save it, there’s no way to verify that account or routing numbers were entered incorrectly.

by Ryan C Thompson

I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use OnlinePortal every month.

by Jskamelia

I am a property owner in a condo building and our association just began using the AppFolio system. One frustrating bug with the iOS app occurs when one opens a document. There seems to be no way to then close the document and return to other sections of OnlinePortal … no “done” or “back” buttons. You are stuck. In order to go back and look at something else in the system, one must close the entire app and reboot it. This is very inefficient. Please correct.

by Rocketman5519

When I open PDF and other documents in OnlinePortal it works ok, but there doesn’t appear to be any way to close the document to get back to OnlinePortal menus and interface. The only option is to close OnlinePortal and restart it. Most apps will show a “done” or “X” to close an open document. I tried all types of gestures too, but nothing works. Is there anyway to do this? Very unintuitive.

by Fustrated Condo Owner

My property management company is having us use the appfolio now. I made my first maintenance requests last week using it. I attached pictures of the items in question. I WAS SURPRISED & VERY CONCERNED THAT IT HAD IMMEDIATE ACCESS to my pictures. My phone did not ask permission like it does with other apps that ask permission for access to photos. I looked under settings /privacy/photos to see if it had asked to access my photos- it was not there! This needs to be FIXED. The next day the credit card that is used only on my App Store stuff & only one stored in my phone was hacked. My CC FRAUD department stopped over a $1000 in purchases. I would like to have some one from OnlinePortal contact me.

by Sac Reader

AppFolio you may wanna check your app to see if it was hacked or a data breach. On Sunday I received an email that said I requested maintenance inside my apartment that I had not requested. Many of the requested maintenance work is not located inside my apartment. It also showed the same maintenance with your app. I cancelled the request inside OnlinePortal . I did call multiple numbers for my apartment complex to inform them that I had not requested maintenance for my apartment and my manager returned my call on Monday and I told her I didn’t request any of the maintenance that was listed in OnlinePortal . I don’t know if your app was hacked. Other than that incident this is a great app.

by Ojsmom87

As an owner under payments, if there is a credit on my account and something needs to be paid OnlinePortal needs to offer (the first 2 you have) bank account, credit card, (add this) ANDDD a radio button to APPLY CREDIT. If youre choosing not to do this, then there needs to be a way to click a radio button & have credit returned to the bank account listed in saved info.

Thank you

by Rnrockssocks

OnlinePortal allows you to view PDF documents from your organization, however, once you’re finished reading, there’s no way to close the document and go back to OnlinePortal . The PDF viewer has no close option, so you are forced to close OnlinePortal and go back in to read the next document

by SummerlinNV

The new version that was available one week ago approximately July 15, has blocked my account, and no longer accepted my password. I then hit reset password and reset email was never received. I did it again, still not received. I had to have the property manager, who is really an excellent guy, reset my credentials and I had to register all over again. My recommendation is that app folio test new version on iOS before they let people download the latest version.

by Lisamack

I find this mobile app to be user friendly! extremely convenient way to pay monthly rent, especially using/chose the monthly re-occurring option...one less thing to do each month! it’s also an amazing and easy way to request any maintenance issues...❤️ OnlinePortal!

by Iaswifey

I was liking OnlinePortal fine but it has stopped working for the last month for reasons unknown. No update needed so I don't know the problem. Can't get in at all it just keeps saying there's an error
UPDATE: the developer reached out to me very fast and helped me fix this issue! It's now working prefect again!

by Blackbyrdie213

I’ve been using OnlinePortal for about 3 or more years. It was simple to set up. A few clicks of buttons rent is paid. When I had changed the bank account to pay rent it was not a problem. I like I have a running record of repair requests. I’m glad I don’t have the stress of mailing in a check anymore.

by Lizhuwei

Thankful my landlord choose OnlinePortal/website to allow us tenants to pay rent this way. Just found out about OnlinePortal today after I logged into my renter lease website where I stay at. OnlinePortal popped up at the top of the website and I clicked it, read the content of your app and downloaded it. I’ll be using this from now on until or unless they Change their ways for us to pay rent again.

by Jai Vang

So with my current moving situation OnlinePortal was found very helpful. It was quick and efficient. I was quite surprised honestly. OnlinePortal it’s self is nice and self explanatory. I find it pretty convent. Since I live with 3 other roommates, we can login into our own account and see what’s left to pay as a whole. (That’s is one of the main reasons why I like it.) Since I started using OnlinePortal I wanted to explore what else they offered. The more I look the more I found. OnlinePortal also provides insurance for you house if needed. Pretty good if your just starting off, I personally like it myself. Again this is my first time using OnlinePortal. I don’t know if there’s a big bug but, we’ll see! (haha BBB) 5 stars for me!

by Woahits__macie

I never had a problem with it until recently. This most recent update took my option on paying online away completely. I have tried reaching out to both the website OnlinePortal gives you if there was ever a problem and my landlord who recommended OnlinePortal to me and have not heard back from either of them. I will never deal with OnlinePortal again.

by Jysing

I started using OnlinePortal few months before, I’d been suffering the payment and on Jun-1st-2019 until now, my statement show the payment due and no matter what I’d try to proof I’d paid my rent payment and call the appointment manager, they’re not solved the error, feel so helpless, try to write this review and hope OnlinePortal can fix the problem, I’ll give OnlinePortal more stars if they can solve my problem。

by HaraLuv

So I’ve been using OnlinePortal for almost a year now and 6 days ago, an update was applied. Now I can’t log into my account not create a new account to setup. I keep getting an error message that says sorry we can’t log you in right now. Sorry we can’t reset your password right now. Sorry we can’t sign you up right now. Clearly there’s something wrong with OnlinePortal , which is disappointing considering the 1st is in two days. FIX IT PLEASE

by Whipsley

It won’t let you change how much you are trying to pay to split the rent

by Serene And Impatient

Any financial app must have this added security. OnlinePortal has direct access to my bank account. OnlinePortal works like the website, but I would feel better with added security on the mobile device.

by Sarailise

It’s easy to use. Could use a few small tweaks. Like removing old accounts/rentals.
Being able to store more than one set of payment options.
It would really be helpful if the renter or the landlord were able to cancel payments.
That there was a steady processing time on payment types. Like a check 2-3 processing days consistently.

by Thumper124

Paying and sending in maintenance requests online is super convenient, but the login would be better if it utilized Face ID, or Touch ID. I’m so use to those login methods, that it’s annoying to have to type in user and password every time.

by Squirbletwirp

Works completely as expected and is a mirror image of online, but slightly faster. Now, if there was a feature to remember usernames -or- enable Touch ID that would help even more. Plus notifications.

by Tylerasmith

Easy to navigate, pay rent, and request maintenance.

A few suggestions for future versions:

-There’s no option to cancel maintenance requests that no longer need attention.

-It would be helpful if the automated surveys about completed maintenance requests included a description of the maintenance issue. (If you’ve made more than one request it’s impossible to know which one the survey is referring to.)

-The advertisement/section for Roost Renters Insurance doesn’t go away even if you’ve already provided proof of your current insurance. Kinda annoying.

by Whiteengr

Truly happy to see that our property management team decided to use OnlinePortal. Talk about convenience and ease of knowing that I can take care of paying rent and submit/monitor maintenance requests from my phone. Great progressive move.

by Mahmof4

I like OnlinePortal and it's ability to allow me quick access to my account and an easy way to submit maintenance work orders. It's very clever! Thank you!!