Contact Udemy Online Video Courses Support

Read the other one star reviews here. There is nothing wrong with the Udemy service, if you use it online on a desktop computer. This app can play the courses, but apparently is unable to pause for longer than a few seconds without completely disrupting the stream. This means that if you have to pause a lecture to catch up or just take a break, you will need to take the video out of full-screen mode, minimize it and then re-open it. After doing this 100 times, it’s clear this app is not ready for prime-time. I have purchased over 20 courses through Udemy, any now won’t be able to complete them because of this serious design flaw. Pay attention to the negative reviews. Do NOT sign up for a Udemy course or engage in any of their other services if you will be needing to access them via a mobile device. It is clear this is not the only bug, but it’s a big enough problem that one can only wonder how it slipped by quality control. The answer is simple: the developer team doesn’t test these apps on the devices they are designed for. It’s a shame, because Udemy would double or even triple their business profits if there were fully functional mobile options. As of the time of this review, this is not the case.

The app used to work fine. I could download videos and press play, they would just play in the background no problem. Now the app constantly gives me the alert Low memory even when playing downloaded videos. I deleted the app and reinstalled and still have the same problem. I have over 2 GB of free memory on my phone and no other apps running and this still happens. I can’t control which part of the video I want to watch from Lock Screen, the slider is disabled now even though it worked before. Also because of the low memory error that is incorrect it cannot keep playing on to the next video. So when I want to play videos in the background I have to: Unlock my phone, open the app, press ok on the low memory error, click to the course I was just in, click the next video, click okay AGAIN on the low memory error that pops up immediately, turn off my phone (which causes the video to pause even though play on background is on) press play then press play a second time because the first time changes the icon to the pause icon but doesn’t actually unpause the video. Seriously, the app was working fine before, how do you keep making it worse everytime you update it?!

This is completely unacceptable performance for an app for courses people have paid to take. The app is terrible, won’t let users log in, lags, errors out during video lectures. I have seen person after person bring up these issues but you pretend like they aren’t happening or like they’re some kind of user error. Your customers are not being paid to do QA work for you. It isn’t the responsibility of customers to bring these bugs to your attention. And even when they do, your feedback is “please contact support”. No. Fix your app so people can have access to the courses they purchased. You had time to update your logo, but in the several months I’ve been trying to use your app, you couldn’t find time to fix the major bugs? And judging by the reviews, these issues have been going on for a long time. I got the latest update in hopes that you had finally made the necessary fixes, but actually now it’s completely unusable. This isn’t okay and I won’t be recommending Udemy to anyone or purchasing any more courses until this is resolved.