Contact Himalaya Support

Worst customer service ever. Not even because they’re rude, but because they are negligent and will literally ignore you and not respond to your emails, which is the ONLY way to reach them. I did a Himalaya+ free trial for a specific podcast, but did not like it enough to keep it past the trial, so I follow the instructions on how to cancel a trial/Himalaya+ membership, but there is no option to cancel like the FAQs said there would be. I get charged since there is literally no way for me to cancel in the app, so I email support with my issue on Jan 8th and ask them to cancel my membership for me. They respond the next day and say they will reach out to their finance and engineering team to look into this problem for me, but that is the last time I hear anything from them. I get charged again on Feb 10th and email support (with screen shots of the charges and email trail) to let them know the issue has not been resolved. I haven’t heard a peep from anyone in support yet, hence why I am writing this review. I would really like for someone to contact me ASAP. This is unacceptable.

This used to be the perfect podcast app until the last several updates. With the latest update you can no longer see when a podcast episode was released and it also doesn’t show which episodes are new to me when I open a favorite podcast! With no ability to switch back to light mode it makes it very hard to use now for people with limited visual acuity. Dark mode is terrible for me with my eye issues. Also the new interface is no longer streamlined and intuitive like it was previously. Please please bring back the features that made this the app that I used to love but am now so disappointed with.

The app is broken. For months, the refresh is much slower than it used to be. Playback is often buggy, with periodic cut outs. The most aggravating thing is that the “feed” list doesn’t work. When displaying podcasts by Show, organized by Episode, it only shows about 10 Episodes before requiring a pause to refresh. Sometimes it just a stops there, sometimes it will populate more around 10 more Episodes before requiring a pause to keep scrolling to another batch. The worst part is that it never allows more than around 5 of these “scroll, pause, populate” experiences before it simply stops scrolling further. This means there is no way to scroll into your feed more than a few episodes! This is so frustrating when I want to scroll back even 1-2 days to see if I missed something interesting. Scrolling thru episodes just simply doesn’t work. iPhone 11 ProMax. Latest iOS. Please fix scrolling through episodes to make it faster and mostly allow continuous scrolling back in time without cutting out after a few lines.