Contact Coursera Support

by Podpeep

I signed up for free trial, it auto renewed which is no surprise, that’s how all free trials work these days. But when I tried to cancel, it’s impossible! There is no one place to ‘cancel’ a subscription so I tried to cancel by deleting my credit card info, again another month charges on my card. Now I’m 2 months in, go back to website can’t find anything other than an FAQ on cancelling. Says I have to cancel subscriptions but when I go to my subscriptions, nothing to cancel. I think I must be in the clear.... credit card bill arrives and again another months charge on the card!! Would be great to talk to someone but nope, they don’t take phone calls!! Ok maybe I’ll email them.... can’t find an email address for support. One page said email us using the ‘contact us’ button at the bottom of this page. Guess what? No contact us button at the bottom of the page!! Really infuriating!

by Dcbruin101

I had responded to one of Coursera’s email promotions for a discounted course fee on select courses for Pi Day; the options weren’t great, just ok, each was a mishmash of data science topics (but ironically, no math courses). When I selected one and went to pay, the iOS app demanded the full monthly fee, even though I was purchasing it on the day the promo was available. Their customer support team told me that they had only reserved a handful of slots at the discounted rate but continued to advertise the discount and made no mention of this limitation on their course pages. So, basically a case of false advertising to achieve a bait and switch. Very disappointing; I would have liked to try out of these courses and the discount would have helped since the programs seemed to be missing some key elements, but maybe it would be okay. I’m looking for a set of courses that could be used for professional development, so I I’ll try EdX instead after this experience.

by Páty

Coursera is good when you sign up for one course, & one payment only for that course. Then... they keep charging class after class even after you only signed up for one topic out of the entire outline. Their rules are: you pay one topic after the free trial for your certificate. Not an entire year contract, as I was beginning to get billed. I have to wait until next month to see if I am re-billed, and hope my $$ is returned for this extra month I was charged! The fine print said I would only get billed once, for the course I wanted. If I wanted to take the full outline then I'd have to pay the yearly fee, but my point is I ONLY SIGNED UP FOR ONE CERTIFICATE!! So, there's no need for further billing....although they re-billed me again the following month. :( Very disappointing for my pocket! Scam app, report to remove ASAP! Took my money even though I wasn’t using their course anymore, and I’m very upset. Take Coursera down! Awful app.