Photo Editor app not working? crashes or has problems?

Photo Editor Status

Last Updated on 2017-03-16 by ZHU YI

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Common Photo Editor Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Photo Editor app on iOS and Android devices. Solve all Photo Editor app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Photo Editor iPhone Issues and Solutions

Photo Editor iOS app crashes, not working, errors
Photo Editor iOS app network issues
Photo Editor on iOS has black/white screen

Photo Editor Android App Issues and Solutions

Photo Editor has errors/crashing/not working
Photo Editor server network connectivity issues
Photo Editor has black screen

Photo Editor iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Photo Editor app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Photo Editor app crashes or not working on Iphone (iOS):

Close and restart the Photo Editor app on iPhone
Update Photo Editor app to the Latest Version for iOS
Uninstall and reinstall Photo Editor iPhone app
Update your iPhone to the latest iOS version

Fix Photo Editor on iPhone unable to connect to server/internet connection issues::

To resolve Photo Editor network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Photo Editor black/white screen (blank screen) on iPhone:

Follow the Photo Editor iOS app troubleshooting guide Here →

Photo Editor Android App Issues and Solutions

Fix Photo Editor not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Photo Editor app issues:

Force Stop the Photo Editor App
1. On android, goto "Settings" » click Photo Editor app. » click "Force Stop".

Update Photo Editor to the latest version on PlayStore

Clear Photo Editor App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Photo Editor app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Photo Editor.

Fix Photo Editor unable to contact server/ Photo Editor internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Photo Editor » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Photo Editor » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Photo Editor on android.

Solve Photo Editor black/white screens issue on Android:

Follow the Photo Editor android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ZHU YI, developers of Photo Editor.

About this app

Photo Editor is an amazing photo editor that make beautiful photos in seconds.