FreePrints app not working? crashes or has problems?

FreePrints Status

Published by on 2022-09-21

Print photos quickly, easily and for FREE with the world’s #1 photo printing
app! No subscriptions. No commitments.

I have a problem with FreePrints

Are you having issues? Select the issue you are having below and provide feedback to FreePrints.

problems reported in the last 24 hours

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Most reported problems

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Not working



Reported Issues: 40 Comments

By Caroline Talbot
Nov 29 2022

My pics won’t upload

By Angela CUshnahan
Nov 22 2022

Not working won't download

By Dorothy Rusignuolo
Nov 18 2022

PlAced an order. Photos will not upload.
Live chat, was not able to send .

By Dorothy Rusignuolo
Nov 18 2022

Aced an order. Photos will not upload.
Live chat, was not able to send .

By Gerald cook
Nov 17 2022

This the thrid sending no hear back yet i place a order of pictures paid my money n only got half my order

By Jill Deacon
Nov 06 2022

Can’t get on app, constantly loading

By Clara Ketner
Oct 31 2022

I am having problems uploading my photos

By Charlotte O'Neill
Oct 10 2022

When I am scrolling through my photos, it will only let me go up for about 3 seconds then jump and take me back to the bottom of my photos so I cannot go up and select any from further in my photos

By Millie
Oct 08 2022

All of the free print apps (free prints, cards, photo books and tiles ) won't work

By Millie
Oct 08 2022

All of the free print apps (free prints, cards, photo books and tiles ) won't work

By Sandra
Sep 21 2022

Not accepting payment

By Pamela Salisbury
Sep 21 2022

Difficulty uploading photos. It keeps going back to the beginning of .my photos. Very time consuming. Not happened before.

By Barbara J Machado
Sep 13 2022

Can't open

By Sondra Farrell
Aug 30 2022

After selecting photos the "next" feature does not let me continue. Also lost my selection.

By Ann ford
Aug 28 2022

My photos not downloading can’t proceed past select size

By Gillian
Aug 18 2022

Only some of my requested photos are being completed for printing. Can't proceed with order and payment. Message says server problem then code HTTP403 is flagged up. Looks serious .

By Gillian
Aug 18 2022

Only some of my requested photos are being completed for printing. Can't proceed with order and payment. Message says server problem then code HTTP403 is flagged up. Looks serious .

By Sally
Aug 18 2022

Couldnt submit order yesterday, been back onto the app and it is now telling me that one of the photos has failed to upload. Deleted the photo, tried the photo numerous times, not uploading.
Left it a few hours, now i'm clicking on "deliver to this address" and nothing is happening.
Come on, get it sorted!!!!!!

By Louise funnell
Aug 18 2022

Uploaded my pics but wont let me log in to pay

By Sally
Aug 17 2022

Got through to the payment stage, clicked submit order, kept buffering, not sure if order has gone through.

By Victoria Davis
Aug 04 2022

When I go to scroll the pictures to choose my 85, it keeps shoving me back to the bottom. It’s getting very frustrating. I never used to have problems with this app. This also happened when I tried to use the photobooks app.

By Shirley Warrington
Jul 31 2022

The app keeps buffering and will not let me proceed

By Leanne Jenkins
Jul 31 2022

Hello, every time I try to pay for my FreePrints for my order to be processed, it says there’s an error and to try again. It’s happening all weekend and I’ll lose my free photos if it’s not gone through by tonight.

By Shari
Jul 22 2022

I am trying to install it on my android but it keeps saying went wrong, try again later

By Shawn triche
Jul 22 2022

Yea when i go to check out its not letting me im using my bank card and i no i have the funds to cover it

By Niall Corcoran
Jul 21 2022

Photos not uploading. Very frustrating after spending all that time choosing them

By Mairi Smith
Jul 20 2022

Photos won't upload

By Aimee Bowyer
Jul 01 2022

This is the first time I've tried this app, and it froze while uploading the photos. I'm trying to upload 70 + pictures, and it froze with 16 left to go.

By Jill Bartlett
Jul 01 2022

I am not able to add pictures off my gallery which have been downloaded from messenger. They won't show on photos in the freeprints app.

By Cindy Champness
Jun 25 2022

Some photos are not uploading.

By Jeff
Jun 25 2022

24 photos, only 2 uploaded. Ready fail to upload.

By Sarah Mc Sweeney
Jun 19 2022

I am trying to download photos and it keeps saying waiting to download. I am trying for two days s and still the same

By Vanessa Knight
Jun 07 2022

App gets to final payment and stalls. I have no idea if payment has gone through or not. Just keeps buffering

By Lorene
Jun 01 2022

I have $3.87 in my account, what I ordered was 10 free photos, the total with shipping is $.99. yet an error comes up. Please explain why my order can't go through.

By Hannah Winton
May 31 2022

I am not able to upload my photos after selecting them. They just say ‘waiting to upload’. It took all day for it to load 2 photos. Will we get an the opportunity to have 2 lots of prints of 40 instead for June due to there obviously being a problem with the actual app. Seemingly it’s a popular problem at the moment.

By Virginia
May 26 2022

Trying to upload over 100 photos, it’s frozen after uploading 17

By Annette Marquez
May 26 2022

I'm trying to change shipping address but it's not letting me...

By Mary. Engle
May 11 2022

Been trying to down load pictures for 2 days cannot load.When will problem be solved?please let me know. 9378309089

By Heather
May 07 2022

I am trying to upload photos to FreePrints but saying waiting to upload. I have kept trying but still not working. Is there an issue

By Rosemary Whalley
Mar 01 2022

My order has got stuck on"submitting" and means I cannot complete my order

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Common FreePrints Problems & Solutions. Troubleshooting Guide


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PlanetArt, developers of FreePrints.

100% Contact Match

Developer: PlanetArt

E-Mail: [email protected]

Website: Visit FreePrints Website

About this app

And we’re just getting started! If you like this app, you’ll love our other apps: this app Photobooks® gives you a free photo book every month; this app Photo Tiles®, free wall décor every month; and this app Gifts®, a free personalized gift every month – all for just a nominal delivery charge, with no subscriptions or commitments.  Order up to 85 FREE 4x6 photo prints a month right from your iPhone or iPad.  We print your photos on your choice of deluxe glossy or premium matte photo paper.  We promise vivid color reproduction, brilliant whites, fade-free images and the assurance that every photo ordered will be printed to the highest quality standards.  Then choose your quantities and you’re done! Your free prints will arrive on your doorstep in just days – and all you pay is a small shipping charge.  We store your photos, in accordance with our terms of use, so that you can use them for other orders in the future if you wish, using this app or our other apps.  That's 1,000 FREE prints a year! And order other sizes for next to nothing.  Just open FreePrints and select the photos you want to print from your Camera Roll, Photostream, Facebook, Instagram and more.  In a mobile world, all of our most important photos live on our phones and tablets, and yet there was never an easy way to get them printed.  From our humble beginnings as a photo lab in Midland, Texas, we’ve grown this app into the top-ranked photo printing app in the world.  Having physical photos of your favorite memories means so much more than having them stuck on your phone.  And best of all: It’s free! Millions of customers and countless stories later, we are honored to have touched so many lives.  After one too many fights with USB sticks, photo kiosks and unreliable websites, we set out to solve this problem: Enter this app.  With just a few taps, you can select your favorite photos and have them headed straight to your mailbox.  Ordering your free prints couldn’t be easier.  And we use best-of-breed security solutions to ensure that your photos are always protected.  And with standard shipping and handling charges starting at just $1.99 (and never more than $9.99, regardless of order size), you simply can’t go wrong.  Your photos are always your photos; only you will have access to them.  At this app® we use only the best papers for the best prints possible.  this app and the this app logo are trademarks or registered trademarks of PlanetArt, LLC.  More specifics are available in our Terms of Use and Privacy Policy.  At this app, we know how important it is to preserve life’s special moments.  There are no subscriptions and no commitments of any kind.  And we never compromise when it comes to quality.  Copyright © 2012-2022 PlanetArt, LLC.  No subscriptions.  All rights reserved. 

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