Zendesk Chat app not working? crashes or has problems?

Zendesk Chat Status

Last Updated on 2024-09-11 by Zendesk

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Summary of Zendesk Chat Problems 😠👌🔥

- The app has issues with notifications, sometimes showing that the user has left the chat.

- The app has a bug where it deletes previous text when switching windows, making it frustrating to rewrite and copy client information.

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Common Zendesk Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zendesk Chat app on iOS and Android devices. Solve all Zendesk Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zendesk Chat iPhone Issues and Solutions

Zendesk Chat iOS app crashes, not working, errors
Zendesk Chat iOS app network issues
Zendesk Chat on iOS has black/white screen

Zendesk Chat Android App Issues and Solutions

Zendesk Chat has errors/crashing/not working
Zendesk Chat server network connectivity issues
Zendesk Chat has black screen

Zendesk Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zendesk Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zendesk Chat app crashes or not working on Iphone (iOS):

Close and restart the Zendesk Chat app on iPhone
Update Zendesk Chat app to the Latest Version for iOS
Uninstall and reinstall Zendesk Chat iPhone app
Update your iPhone to the latest iOS version

Fix Zendesk Chat on iPhone unable to connect to server/internet connection issues::

To resolve Zendesk Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zendesk Chat black/white screen (blank screen) on iPhone:

Follow the Zendesk Chat iOS app troubleshooting guide Here →

Zendesk Chat Android App Issues and Solutions

Fix Zendesk Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zendesk Chat app issues:

Force Stop the Zendesk Chat App
1. On android, goto "Settings" » click Zendesk Chat app. » click "Force Stop".

Update Zendesk Chat to the latest version on PlayStore

Clear Zendesk Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zendesk Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zendesk Chat.

Fix Zendesk Chat unable to contact server/ Zendesk Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zendesk Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zendesk Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zendesk Chat on android.

Solve Zendesk Chat black/white screens issue on Android:

Follow the Zendesk Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zendesk, developers of Zendesk Chat.

About this app

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. Customers are 3 times more likely to make a purchase when you reach out with a chat. The iPhone & iPad app provides many of the great features available on the web dashboard. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.