Pure Chat app not working? crashes or has problems?

Pure Chat Status

Last Updated on 2020-01-08 by Axosoft

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Common Pure Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pure Chat app on iOS and Android devices. Solve all Pure Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pure Chat iPhone Issues and Solutions

Pure Chat iOS app crashes, not working, errors
Pure Chat iOS app network issues
Pure Chat on iOS has black/white screen

Pure Chat Android App Issues and Solutions

Pure Chat has errors/crashing/not working
Pure Chat server network connectivity issues
Pure Chat has black screen

Pure Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pure Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pure Chat app crashes or not working on Iphone (iOS):

Close and restart the Pure Chat app on iPhone
Update Pure Chat app to the Latest Version for iOS
Uninstall and reinstall Pure Chat iPhone app
Update your iPhone to the latest iOS version

Fix Pure Chat on iPhone unable to connect to server/internet connection issues::

To resolve Pure Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pure Chat black/white screen (blank screen) on iPhone:

Follow the Pure Chat iOS app troubleshooting guide Here →

Pure Chat Android App Issues and Solutions

Fix Pure Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pure Chat app issues:

Force Stop the Pure Chat App
1. On android, goto "Settings" » click Pure Chat app. » click "Force Stop".

Update Pure Chat to the latest version on PlayStore

Clear Pure Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pure Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pure Chat.

Fix Pure Chat unable to contact server/ Pure Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pure Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pure Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pure Chat on android.

Solve Pure Chat black/white screens issue on Android:

Follow the Pure Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Axosoft, developers of Pure Chat.

About this app

Whether it's someone coming to your website for the first time or a loyal customer who had a question about a recent purchase, live chat is the easiest way to instantly engage with these individuals and answer their questions in real time. The 100% free live chat plan includes unlimited access to all of our core live chat tools, including 3 users/operators and unlimited chats. Use Pure Chat to connect with your website visitors and customers in the moments that matter most. Pure Chat offers two live chat plans: Free and PRO. With the Pure Chat mobile app for iOS devices, you can chat with website visitors from anywhere! Using PureChat , you'll get helpful notifications when a new website visitor wants to chat, plus you can change your availability, access historical chat transcripts and more! Sign up today!