Contact Globoplay Support
Published by GLOBO COM. E PART. S/A on 2024-01-02 About: Tudo junto? Só no Globoplay!
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How to Contact Globoplay Customer Service/Support
Listed below are our top recommendations on how to get in contact with Globoplay: Novelas, séries e +. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Globoplay: Novelas, séries e +. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GLOBO COM. E PART. S/A
Verified email
Contact e-Mail: [email protected]
100% Contact Match
Developer: Globo Comunicação e Participações S.A.
E-Mail: [email protected]
Website: Visit Globoplay Website
94.74% Contact Match
Developer: Giro Play Apps
E-Mail: [email protected]
Website: Visit Giro Play Apps Website
Reported Issues: 25 Comments
By Christianne Kellerd
8 months agoI have same issues as most prior reviews. The lack of app consistency, the constant glitches and errors is infuriating. Globoplay does not offers live customer service, except a faulty and weak "messaging" option on FB. TV Globo is in fact a well established channel, however Globoplay as its partner, lacks completely knowhow and expertise to run the app. Always with problems, issues and glitches. The fees to have the app are paid in full and on time via Sling. Globoplay does not backup its contract with customers.
By Debora Bradbury
8 months agoSou assinante da Globoplay através da sling , e adora não consigo nais assistir Globoplay . Recebo a msg que eu não tenho globo play na minha vc nota da sling , mas eu tenho . Ninguém vc resolver nada . Fico de bola de ping pong entre a globo e a sling . Sem solução de ambas as partes
By Ruth Gouveia
1 year agoI have had this app for some time and was able to watch certain episodes missed from my Novela. Just recently I can still watch anything over my IPHONE but on no computer am I able to watch it anymore? has anyone else experienced this situation?
By Jim Parker
1 year agoI get playback error 3000 within minutes of watching any Novela (soap operas). What causes this?
By Cristiane Camparim Montalbano
2 years agoEstou conectada na Globoplay, mas qdo tento abrir qualquer coisa para assistir diz que tenho que escolher plano e não tem opÇao p colocar que já sou assinante. Sling serviço pelo telefone e' horrível, desligam na cara qdo não sabem resolver.
By Joao Barbosa
2 years agoTenho sling e acrescentei os canais da globo+ globo play mas não consigo linkar esses canais na tv. Já fiz o passo a passo e não funciona
By Fred gomes
2 years agoSou assinante e o unico canal de muitos que não consigo acessar e o Globoplay Isto já vem de meses Não tenho solução vamos continuar pagando por nada?
By Valeria Abreu
3 years agoEu sou assinante e nao consigo entrar na Globoplay.
By Cristiane Montalbano
3 years agoAssinei a duas semanas atrás pela Sling e hoje já não consigo acessar Globoplay e não reconhece meu email como assinante no chat p tentar resolver. Sem contacto para serviço ao consumidor.
By Ellen Pacola
3 years agoOla! Nao consigo acessar minha conta. Já fiz assinatura e quando faço o log in diz que “seu usuário não foi encontrado”. O que devo fazer? Também gostaria de saber qual a promoção que inclui Disney plus. Obrigada Ellen Pacola
By Eduardo
3 years agoTinha acesso 'a GloboPLay pelo SLING ate' uns dias atras, mas agora retiraram meu acesso e nao aceitam a conexao da SLING. Na app movel nem tem mais botao de conectar com o provedor.
By Manoela Moreira
3 years agoSou assinante do sling e supostamente deveria ter acesso a programação do globoplay mas nao estou conseguindo conectar a minha conta do sling. Fico o tempo todo recebendo uma mensagem para tentar conectar novamente.
By David Bostic
3 years agoEu tenho uma conta de sling. Nao consigo usar a minha conta com globoplay. Moro em Nova Iorque. Globoplay nao me deixa acessar o conteudo como Sport TV ou globonews. Por que?
By Ulisses
3 years agoEstou por um fio para cancelar,já entrei em contato via chat, mas ninguém resolve nada,programas ao vivo fica caindo o tempo todo ,jornais gravados agora tbem não consigo assistir,aparece erro 3000/1101,vou ter que voltar para dishnetwork
By Susan Clayre
3 years agoEstou tentando assistir Que história é essa do porchat! E diz que tenho que fazer assinatura ! Eu sou assinante ! E não tenho acesso a falar com ninguém . Serviço consumidor da Globoplay e péssimo ! Só tem as perguntas básicas . Não tem nenhum telefone que possa ligar falar com alguém ou algum chat ! Já foi melhor :-( Também no aplicativo página para assinar também ! Muito complicado !!
By Cleide DeSouza
3 years agoBom dia! Tenho o pacote internacional do Sling, Estava assistindo a Globoplay pelo aplicativo e ontem a noite cortaram, dizendo que nao era assinante, que a Globoplay nao consta em meu pacote de operadora. Arrumem isso.Obrigada
By Cleide DeSouza
3 years agoBom dia! Tenh o o Sling estava assistindo a GloboPlay, pois pago o pacote brasileiro, ontem cortaram e recebo a mensagem de q
By Odorico Delazari
3 years agoEu sou assinante da Globoplay e tem conteúdos que não aceita que eu assista.
By Eliane
3 years agoOi, tenho assinarura globo + globoplay pela sling, mas tem programas que não me da acesso, minha conta esta como assinante, mas não tenho acesso de assinante, alguem pode me responder?
By Nayla P Delancer
3 years agoI can't add captions, none of the instructions on your page worked for it, on my computer, TV, or phone. The things you said will be there for me to click on are just not.
By Leila Rosa
3 years agoI have a subscription and I can't get in my account.
By MARIA CUNHA
3 years agoEu tenho uma TCL ROKU TV e gostaria de acessar a globoplay mais nao esta disponivel. Sera que voce pode me ajudar com isso. Eu moro em Fresno California. O Roku website diz que voces podem liberar o website para que esteja disponivel no Roku TV. Sera que voces podem me ajudar com isso? Por favor me responda. Obrigada, Maria Cunha
By yfoyyfoyditxit
Good content, bad app
I use Globoplay to watch caminho das indias. I was very excited about the content offered on globoplay as there are a lot of old soap operas (where is America though??) that I wouldn’t find anywhere else. I was a bit taken back by the price — 14 US dollars is 74 reais, who would pay for this in Brazil??? But I chalked it up to globo just trying to be shady and charge the same amount of reais and dollars without any consideration for currency values. But I was real disappointed when I started using the app. I watch a few episodes or capítulos a day and once the first one is over and the second starts playing automatically I lose all control over it — I can’t pause it in the app or rewind or anything. I also can’t exit it because the app doesn’t register that a new episode started playing so if I exit and try to go back it puts me back on the first episode I watched that day. It’s a mess. Sometimes it also plays the wrong episode when I click on them. That’s what prompted me today to write this review; it took me 15 minutes to get the episode I wanted playing on my tv because everytime I “casted” it from my phone to my Chromecast it started playing an old episode instead of the one I chose. For 75 reais a month this is unacceptable!!!
By stimbomosten
No Customer Service, good luck, you are on your own!
If something malfunctions, you are on your own. There is no “help” link, not even chat or email, let alone a phone number to call! I have pressed every button and scavenged the internet. They are well hidden! They don’t want anything to do with their customers. ‘Just the money, please!’ They take your money every month but give little back. I first logged in on my phone. When I tried to log in on my iPad, it said the password was wrong. It was not. I had it written down. Tried several times. I won’t try ‘forgot password’ and try to log in again in the iPad because if anything goes wrong — as it seems likely because the app is obviously poorly designed — then I will be totally stuck, unable to log back into the app even on my phone, unable to get help, and I’ll miss out on the end of the ‘novela.’ (Yet, I’ll remain committed to the payment. That part, intriguingly, always works like clockwork! I wonder why the same dedication is not given to actually make the app work!) Bottom line is, I am limited to one device, at least until the ‘novela’ I am watching ends, when I will risk everything and try to reset the password — without any support from the app. If it doesn’t work, I imagine the only recourse will be to cancel the membership and start over. But good luck to me on that as well! Really bad!
By Raf.Americo
App is no good.
The app has several problems and few features and does not contain all the content that is being shown on TV. First problem is to continue a series you were watching, it will probably go back to the beginning and not continue where it left off. You can't see other episodes if you want to watch another one, you need to go to the main menu, search, find the series and then be able to choose an episode, you can't do that in the "recent watched" part. Paying $14 for an app that doesn't give you a minimum of features is extremely disappointing. The value is not fair because of the quality of the app and because it doesn't contain the content that you probably think you'll see being aired on Brazilian TV, one more thing, I sent an email to support and never got back from them. Extremely disappointed TV GLOBO.
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