Contact StubHub Support

I bought watsky/hobo Johnson tickets in 2019 (way before the pandemic) and the date got moved as usual and eventually watsky decided to cancel his concert because he didn’t see a point in the concert if it had to keep getting moved and postponed even longer and he felt bad. So stubhub sent out an email saying “you could click on this link to get 120% credit sent to your account or you can do nothing for this email and don’t click the link to get your money refunded” naturally I wanted the money back, I have a 4 month old who requires a lot so that would’ve been very helpful. I NEVER got it. I went to the websites help center and it said oh well just click on “request refund” if you didn’t want your credit, on the appropriate credit you have, well that wasn’t an option. I tried multiple times, and I wasn’t going to sit on the phone for 4 hours to wait to be told the same thing over and over. So I @ them on Twitter and FINALLY I got help. Or so I thought. They made me jump through so many hoops, only for them to say “this is stressing us out and we have other people to help” BUT I WASNT HELPED?? WHAT MAKES YOU THINK YOU CAN HELP OTHERS IF YOU CANT HELP ME?? So I kept talking to them, and we ALMOST got somewhere to fix the problem. Then they just stopped talking to me all together. I will not be using this credit, I DEMAND my money back because I was told I can get it, and I will NEVER use stubhub again.

Alright. So I bought two tickets to a preseason game, cheap, 6 bucks a seat, makes sense because it’s preseason, and because I bought the tickets over a week in advance. There were plenty of tickets and at the same price, at the time. The process takes 7 days or so for the seller to transfer the tickets to me, so it would be September 30th by the time I’ll get the tickets. I call Stubhub October 1st saying I hadn’t received the tickets. They said that the app was wrong and that I was actually supposed to get the tickets that night by midnight. Now at that po int, when I called them, it took over 2 hours to get support for the tickets. After they told me it would be completed by midnight, they said not to worry because I will receive replacement tickets for no extra cost. Now, October second, the day of the event, still no tickets. I call as soon as they open (8AM EST) because the game is in 6 hours. I luckily got in fast because I called right as they opened. The woman told me that I will not be receiving the replacement tickets that I was promised the day before, but that I’ll receive a refund… A REFUND? I waited over a week and now it’s the DAY of the event, and the tickets are no cheaper than SIX TIMES the price I paid. Stub hub needs to find a better method, and I got totally screwed by them.

I’m very disappointed in Stubhub and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, Stubhub is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and Stubhub is fully aware of that. They are just trying to take advantage of their customers. I will never buy from Stubhub again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you. And to Stubhub: do better.