FBT app not working? crashes or has problems?

FBT Status

Last Updated on 2022-04-15 by First Bank and Trust

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Summary of FBT Problems 😠👌🔥

- FBT is a terrible company with many problems

- Some users have had issues with external transfers

- Some users have experienced difficulties with receiving their card in the mail

Have a Problem with FBT Mobile Banking for Retail? Report Issue

Common FBT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FBT app on iOS and Android devices. Solve all FBT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FBT iPhone Issues and Solutions

FBT iOS app crashes, not working, errors
FBT iOS app network issues
FBT on iOS has black/white screen

FBT Android App Issues and Solutions

FBT has errors/crashing/not working
FBT server network connectivity issues
FBT has black screen

FBT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FBT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FBT app crashes or not working on Iphone (iOS):

Close and restart the FBT app on iPhone
Update FBT app to the Latest Version for iOS
Uninstall and reinstall FBT iPhone app
Update your iPhone to the latest iOS version

Fix FBT on iPhone unable to connect to server/internet connection issues::

To resolve FBT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FBT black/white screen (blank screen) on iPhone:

Follow the FBT iOS app troubleshooting guide Here →

FBT Android App Issues and Solutions

Fix FBT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FBT app issues:

Force Stop the FBT App
1. On android, goto "Settings" » click FBT app. » click "Force Stop".

Update FBT to the latest version on PlayStore

Clear FBT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FBT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FBT.

Fix FBT unable to contact server/ FBT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FBT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FBT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FBT on android.

Solve FBT black/white screens issue on Android:

Follow the FBT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at First Bank and Trust, developers of FBT.

About this app

With an easy login process, you can monitor your account activity, check balances, transfer funds internally or to non-this app accounts, pay bills, deposit checks, check account history, open new accounts and more. The this app Mobile App for retail customers gives you convenient and secure access 24x7 to your account information from your mobile devices. Set alerts in Online Banking and turn on push notifications to alert you to important changes on your account like balance fluctuations, when checks clear, of upcoming bills and more. Debit and credit card management is easy and all online through this app Retail Mobile. Disclosure: this app does not charge for access to mobile banking. Find information on this app locations and contact information. For more information, please visit or call us at 504-584-5970. Message and data rates may be charged by your mobile carrier service provider.