DreamMapper Reviews

What a disappointment. What frustration.
I have not one but two philips auto CPAP machines the DreamStation and DreamStation Go (the portable version)- a considerable investment and brand loyalty.
The DreamStations machines work great. And for the two months DreamMapper worked fine it actually helped me a great deal.
It provided feedback for me to see 90% maximum pressure used which I could use to improve my sleep quality.
I used to be able to try new things (like rinse my nose w a saline solution) and see if it lowered the number of AHI fir the night.
However after 2 months? (No longer sure since it was 6 or 7 month ago) DreamMapper has crapped out. it now struggles to connect BT, connects, finds new data, downloads it and only shows dashes instead of numbers for the night. I have unpaired it. Pair it back on. Update DreamMapper . All taking a lot of time with no results.
Every morning it struggles to download data but only shows dashes instead of numbers for that night.
The next day if I’m lucky it fills out the dashes with numbers of the night before last but again shows me dashes for the current (recent) night. Meaning it runs two nights behind if I’m lucky. Sometimes it doesn’t fill any dashes with data for several days in a row.
Frustrating.
Trashes the whole learning experience about your own health.
Why?
Both app and machines (expensive as they are) are made by the same company.
Get it together Philips.

I haven’t been able to update my sleep in DreamMapper since February 19, 2019 and it is currently June 26, 2021. I have turned Bluetooth of on both my iPhone and on my DreamStation BiPap. Then unpaired both devices, then turned Bluetooth back on on both devices and then followed instructions in the this app app to pair the devices and I get an error message in DreamMapper every time. I have uninstalled DreamMapper and followers the above steps multiple times. It always ends the same in the settings in my phone it shows as paired, in my setup on my BiPap is shows paired in DreamMapper it gives me the error and shows blue tooth as not connected and will not refresh. It is upsetting because my dreamstation is not keeping accurate data on how much I am sleeping. It always says 0.5 hours for the 1 day and 7.5 for 7 day. I always put my mask on when I lay down to go to sleep and take it off when I wake up generally 10 or 11 hours later. Even when DreamMapper worked right back in 2019 pairing the device took a lot of attempts. I’m very disappointed especially since my Pulmonologist asked for my pressures and I didn’t know and couldn’t get them in DreamMapper and I should have been able to.

I have been using my B-pap machine for over 2 months now. I don’t have sleep apnea but rather severe asthma and my machine helps me breathe at night while I sleep. I do not have any problem with my machine but DreamMapper is deplorable and absolutely useless. I would give it minus stars if I could! Forget about contacting the brilliant minds that came up with DreamMapper . They’re getting their $ for the machine so they could not care less if DreamMapper doesn’t work properly!! I know my machine works since I have actually set a timer to make the time I used the machine lines up with what the machine says and it’s right on. This is what this pathetic app is supposed to be doing. I have no clue where DreamMapper is getting its information but it’s not from my machine! That is of course when it decides to record anything at all. I have tried deleting and reinstalling DreamMapper so many times I can’t do it one more time. The support from the company is non-existent and I am documenting all my attempts at trying to get help so I don’t have compliance issues with my insurance company and doctor, so should compliance become an issue, guess who I will be holding responsible!

I’ve used DreamMapper for almost 6 months, recently there was a problem when it would not download my sleeping data. I’ve tried to call there number and waited for 20 minutes, a lady finally answered and I discussed this problem to her. She said I need to talk to the technical department, so she connected me to them. After another 25 minute wait I hung up. This is horrible customer service. I finally deleted DreamMapper and reinstalled it about 4 hours later. It was working okey untill
Now I keep getting a message saying “ your data is outdated”. I contacted the company where I bought the machine and they say I need to contact the manufacture. There is no way I’ll spend 45 minutes on the phone and get no answer. They should have a customer email link to contact for problems.
If I had known this much problems and poor customer service, I would have purchase another type of machine. I can’t recommend this product to no one. The selling advertisement is worthless.

Just got my new replacement machine. Set it up & thought ‘I’ll try connecting to DreamMapper ’. It’s important to note here that I’ve had a Phillips cpap machine for years & have tried multiple time to connect my older machine to DreamMapper . It would work for awhile, then it would lose Bluetooth connection & it was a huge PITA to get it to connect again. When I got the new replacement machine I was sure it would work better because it’s a newer machine. Do, I reinstalled DreamMapper , logged into my account & tried connecting to the machine via Bluetooth. A half hour later the only thing I had accomplished was an escalation of my frustration & blood pressure! DreamMapper would act like it was trying to connect, a window would pop up asking me which accessory I wanted to connect to but the stupid thing was the window was bland & didn’t list any devices for me to pick from. Gah!!! I read & reread the instructions, nothing helped. Then I thought, ‘what if I change the serial number in DreamMapper to my new machine’s’? Once I inputted the new serial number suddenly, like I had found the right key, it connected to the cpap machine & i started making progress in getting DreamMapper & machine connected & setup.

So, for those having trouble connecting, learn from my experience and enter your machine’s sn FIRST! Then try connecting via Bluetooth!

I’ve had DreamMapper for about 2 1/2 weeks. At first it was great. Then after a few nights for no reason it would no longer connect automatically through Bluetooth. I went through the tedious process of unpairing and then re pairing, all seemed fine. And then a few nights later it happened again. Last night as I was going to bed I allowed DreamMapper to do the update that specifically said it was an update to correct the Bluetooth bugs. This morning I woke up to the same message of check Bluetooth connection. I unpaired and re paired several time. Then followed the directions found in DreamMapper to delete DreamMapper and then reinstall DreamMapper . And now it simply won’t pair at all. With any other app I’d be completely done at this point and give up because I don’t have time to deal with apps that don’t work as intended, but since this particular app is supposed to be keeping me informed about my 4 yr old child’s sleep quality while using his new medical device I will continue to struggle on until I can once again gain access.

This is a disaster. Hardly works at all. You can try it, if you can get through the sign-up process. Then get ready! You can tell it wasn't created with users in mind. I do think Phillips put a lot of effort in to this - I imagine they had meetings, "so, are we sure we've made this as bad as possible? Have we dug deep to include everything we can think of to make this software buggy and difficult to use? Also, have we made sure we get plenty of unnecessary private information? Let's assure hackers can get full information on patient health - name, phone number, email address - and tie it to data about users' heart health and sleep patterns. We could even sell that information to health insurers! And to companies selling snore remedies! And our marketing team wants to send every cpap user daily marketing emails and texts. Ok, before we end this meeting, everyone's homework for our next meeting is to email me 1 good idea for making DreamMapper difficult for users, helpful for insurers, or profitable for Phillips."

This is an easy-to-use app with basic info to give me a sense how my sleep was the previous night. I can see how I am doing at staying compliant with insurance needs through reports. Where it could really help me track my sleep, recognize patterns, and have useful info for my sleep doctor is if it would show a breakdown of sleep events by the hour PLUS have a journaling feature where I could add brief daily notes. Sometimes the most useful info I get is out of a half hour nap that is on a new day (after 12 noon) and not added yet to the overnight score. I am frustrated not to be provided my more detailed info given I know darn well my doc gets the detailed info.

I have run into app bugs twice in the past three years. Each time I contacted customer support, they responded, and the bugs were resolved in a reasonable length of time (and I work in IT).

The other feature I wish for is interaction between Phillips and my Fitbit sleep and heart rate info. That would be really useful!

DreamMapper loads well and features a compact weekly summary of relevant information. Swiping left shows the previous week. It does not have analytical views over larger time frame such as 30 days or 6 months. If your AHI, Mask fit, usage vary day to day you will need to write them down and average it yourself.

It won’t help you understand why your numbers vary. You wouldn’t for example be able to observe that over the last three months every night of poor sleep occurred on a New Orleans Saints game day (or your jogging schedule or when mowed the lawn). It won’t export data to the iOS Calendar so you can review you schedule.

DreamMapper is not designed for ergonomics. The fonts are too small to read without bifocals. When are you most like to load DreamMapper ? In the morning. When you wake up are you wearing your bifocals? No. Do you need to use bifocals to use the rest of the apps on your phone? No.

When I first got DreamMapper , I struggled to Bluetooth connect to my CPAP machine. It must have been a learning curve, because now it uploads automatically every morning. As soon as I turn my machine off, I literally just tap the this app app to open it, and syncing is automatic.
It is a little quirky if you try to "do the most" in connecting your Bluetooth. This is the only Bluetooth device that once connected will display the CPAP as both a connected and a connectable device (listed twice, which creates confusion, and difficulty if you try to "fix" this. Just connect once, and open DreamMapper daily and it will auto sync.
DreamMapper gives you: Sleep hours, apneas, hypopneas, and is searchable by week with bar graphs, comparing your nights. There are helpful videos, goals, and product suggestions, which is nice to know about certain things, like the new portable CPAP for hiking, and things like that.
Love it or hate it, I've learned to love DreamMapper and accept my sleep apnea. I've learned how to use it, and it is a super-easy component to my morning, which I believe it was programmed to auto-grab data every morning off the cpap. Just make sure the cpap is on (i.e. You just turned off the air) then open this app

This is a good app that syncs with the Phillips CPAP, providing data on mask fit, sleep time, and the number of apnea events throughout your sleep. They are constantly making updates to DreamMapper , but it would become a great app if it would communicate data into other apps tracking your overall health, like sleep tracker or Apple Health. I am trying to get a more holistic picture of my overall health and several apps are starting to communicate with each other, sharing data so that I can see a snapshot of my health in one place. Since this app does not share its data, I am left with a piecemeal approach, having to put various pieces of the puzzle together on my own.

I have found the Phillips Dreamware app to be a necessary diagnostic tool for helping me understand the quality of my sleep each night. I have been using it for many months now. The application indicates how long you wore the mask, the effectiveness of the seal it had with your face, and the overall AHI sleep index with a breakdown for the number of occurrences of obstructive apnea, clear airway apnea, and hypopnea during the sleep period. You can also generate column chart graphs for up to 90 days that show how long the mask was worn, the effectiveness of the seal, and the overall AHI index for each sleep period during the chosen span of days. Note: the breakdown of the AHI index is only shown for each sleep period. The only bug I have observed with DreamMapper is when it pops up an error message saying it failed to connect via Bluetooth, and yet when you click "OK" the data usually transfers despite the error warning (false error). One nice additional feature would be to download the sleep data as a CSV or tab delimited file so that you can better look at the raw data in Excel or some other spreadsheet tool of choice (for those who are more analytically minded).

I’ve been using my Dreamstation and this app for over a year now. Suddenly, my iPhone is unable to connect to my Dreamstation. I have the latest software version. I have how to settings on my phone and clicked on “forget this device” on Bluetooth. I have deleted DreamMapper and reinstalled it. I have paired it twice. I have done two hard resets on my phone. It’s still the same problem. When I open DreamMapper , DreamMapper checks for new data and it’s suppose to display the previous night in a dark blue vertical column on the right side of the screen and mine only displays the night before that. I can’t reach anyone for help sooooooo........I’m leaving this review. Maybe it will get someone’s attention so they can address and fix this problem.

Thankyou for the video helps
I’m in my first 30 days of using a CPap machine. I’ve tried several masks and am choosing the Dreamwear Nasal mask.

My Dr’s staff was helpful in fitting me with a medium headgear and large nasal pillow. I would have given up on that mask without their intervention. The medium nasal mask covered only 2/3rds of my nostrils - compared to the large.

I appreciate your online short instructional videos.

I’m considering purchasing a CPap sanitizer - but realized that I’ve not been taking all the pieces apart as I wash & air dry the head gear
Or that you recommend top rack of the dishwasher for regular washing and air drying.

Thankyou for the info. I’ve been suffering this week with an upper respiratory issue and fever & it started after a night - that water droplets were blowing out the nasal valve on each breath - when I put my mask on.

I thought it wouldn’t matter - after a few times inhaling and exhaling - it seemed to stop. However, the next morning I woke up congested snd the next day developed a fever.

It could be coincidental, but I am also going to put your video training techniques into daily practice.

Overall, The sleep therapy has been appreciated - by my husband - I sleep very quietly now. And I am generally refreshed.

I use DreamMapper multiple times a night to check my progress using my BiPap. I have found it to be fast and responsive and supplements the information that my Dreamstation BiPap displays, such as providing an updated AHI. I LOVE DreamMapper!!!

I just checked some other reviews of DreamMapper and was rather astonished at the negativity expressed by some. I use an iPhone 7 Plus and have NEVER had a problem with a Bluetooth connection to my BiPap.

Regarding the information provided: I personally enjoy being able to easily generate summary data within DreamMapper (graphs for 14 days, 30 days, 60 days etc. for the three categories provided by DreamMapper --hours of usage, AHI and Mask Fit). If you need more than that, go to the on/line version or one of the more detailed apps/programs available through other sources.

I have been using for 2years and other than the occasional hiccup when you need to change passwords without it telling you has been fine until Saturday. I got the blue circle of death and then try again later. After this continued to happen I checked Bluetooth which said was paired. I uninstalled and reinstalled which then took me to a Phillips webpage. I go to login and it says no account under that email. Another tab on Phillips page looks like it tries to take you to a login page and then misfires. I called Phillips and they said they are having issues but the people that work on DreamMapper and sleep machine side of business don't work on weekends. Alrighty then. I guess we will get to you when we get to you applies even though they have thousands of customers.

I loved the ResMed AirSense 10 machine because it is smaller and quieter than my Phillips DreamStation. However, the ResMed app is a joke. Phillips app is so much better.

Phillips gives you way more data such as obstructed vs clear airway events, hypoapneas, max/min air pressure, avg air pressure, etc. RedMed’s app doesn’t give you any of that data.

Phillips app also connects via Bluetooth to your phone, so you get your data within seconds of waking up, and it’s all stored privately on your device, unless you choose to export it.

ResMed doesn’t have Bluetooth, it uses cellular. That’s a huge problem when traveling or if your bedroom has poor cellular reception. And even when it works, it takes hours before your sleep data shows up. And they store your data on ResMed servers for a year.

Phillips doesn’t do any of that. DreamMapper connects immediately, privately, and gives you way more data.

The only requests I have are to integrate DreamMapper data with Apple Health and/or with sleep tracking apps, so we can see how the CPAP data affects our quality of sleep each night.

And maybe the next generation of DreamStation could have a more compact version in black, similar to the AirSense 10.

But other than that, it’s fantastic. Thank you!

When you can actually get Bluetooth to connect and your sleep data to download, then the information is very useful. My problem is keeping a Bluetooth connection. This has been going on for months.

Almost every day, I have to clear the pairing, turn off my iPhone, unplug the DreamStation CPAP, then turn phone and machine back on and connect Bluetooth. It will not hold the connection. It is not my iPhone because Bluetooth stays connected for everything else.

There was a recent this app app update around October 27th and now it will not connect at all! Yesterday I went through the same process of clearing the pairing on phone and machine. This time I also uninstalled DreamMapper itself from my phone. Unplugged the machine and turned off my phone. Turned machine and phone back on, installed DreamMapper again, and went through the pairing process. I did this 3 times before it finally connected and downloaded my data.
Then today I opened DreamMapper to download the data and I get the usual “check your Bluetooth connection”. I just do not have the time to do this every single day.

Developers- you have a good app as far as the data available to track your sleep; however unless you can correct the Bluetooth connectivity problems we can actually download it, DreamMapper is useless.

Gotta say new to CPAP DreamMapper has been a lifesaver allowing me to work through the largely difficult job of attempting to locate a mask that fit correctly. After several meetings with sleep doctor, it was determined I was a mouth breather as such even though given a few different styles/sizes was pretty much left on my own. Were it not for the machine read out I would have NEVER known using what appeared to be ok fitting there was leakage I never would have known existed but more importantly my AHI readings were off the chart 13 and higher, yet below 2 utilizing a nasal mask and chin strap. Don't get me wrong the information provided was NOT what I hoped to see, god knows I wish I could simply wear a full face mask but after equipment provider coming to my home with numerous samples and actually finding a mask that seals 100%, in my situation it would never have been known excised without having DreamMapper and substantial I fit provides.

First off, I do use DreamMapper daily to view the quality and the direction of my sleep each day. I have used that information to train myself to sleep more and understand the quality of my sleep. The interface presents little information beyond the basics, and the Bluetooth connection is difficult on my iPhone 5. This is one of the few apps that I have difficulty with and that creates much annoyance. It will not stay paired with my iPhone and requires a re-pairing frequently. I know it's DreamMapper because the apps for my cars stay paired pretty much permanently even when I am away from the car for long periods. I am surprised that this has been missed by the Phillips engineers but nonetheless it is so. Because the CPAP machine is mounted permanently at a lower level than my bed it is difficult to turn the knobs and dials and the machine has to be restarted frequently to get the readings, but the information it provides is worth it even if annoying.

I think all of the high marks DreamMapper has received must have occurred in the first month of operation, and were never updated. I would have done the same in my first six weeks. All of the negative comments are consistent and right on target and usually occur in the second month. My WiFi/Modem/App operation after the first six weeks has been inconsistent, non existent for several days at a time, and a constant wasted time sink and frustration of rebooting and reconnecting the WiFi connection. Upon taking it back to the supplier for “repair” for the second time, he said he could do nothing. He said Phillips is really good at making a CPAP device and not so good at WiFi. How true and how pitiful and worthless to the consumer. Not mentioned in these evaluations is that Medicare and some insurance companies require this daily data to make sure that you are using the device before they pay for device. What does inconsistent and incorrect data do for you then? That is a rhetorical question.

First off, I have to say, that this is a great way to be able to see your sleep numbers. When DreamMapper works you're able to compare several nights sleep or compare from week to week very easily. That's sad the interface between my iPhone and the dreamstation doesn't work very well. I'm always losing the Bluetooth connection. That means that I have to forget the device in settings on my iPhone, turn off Bluetooth, then unplug the dreamstation, because there's no turn off switch, then turn the machine on, turn Bluetooth on, have my iPhone locate the device and pair. Unlike every other device I've ever used, the dreamstation asks if I want to pair? I understand my phone asking if I want to pair, but why the device?

Regardless, it's nice to see more days than just one. Like I said, good app, but the interface needs work. My Toyota Prius NEVER loses the connection with my iPhone...

I have iOS on my iphone 8. DreamMapper used to work sorta ok. Now bombs regularly to the point of uselessness. The bluetooth, which used to sync easily, keeps dropping the sync. and thats with both units on the nightstand within inches of each other. Also, the device regularly fails to locate the server it talks too.
My biggest gripe with DreamMapper is lack of ability to set the data collection ‘days’ vs ‘nights’. It considers the day to be from noon to noon as most people sleep through midnight. HELLO, SOME OF US WORK NIGHTS! So all of my data, when it used to sync the Bluetooth that is, ONLY SAYS I SLEEP 3 HOURS OF MY 7 ACTUAL SLEEP HOURS DURING MY WORK WEEK, AND THEN SLIDES HALF OF MY DATA TO MY PRIOR SLEEP SESSION. It looks like I might be able to change the time of day from AM to PM to ‘workaround’ the problem’, BUT NOW THE DEVICE NO LONGER SYNCS VIA BLUETOOTH. I’m spending too much time on this, 2 stars instead of 1 in case the bugs get fixed SOON.

I used CPAP 10 years ago and again for the last year. Frankly I don’t feel better and to me my sleep isn’t much better. After an ICU stay for atrial flutter I thought I should use it despite my subjective impression. The CPAP equipment is less disrupting to my daily routines than 10 years ago. It is quieter, less cumbersome than the old devices. With the graphics in this app I can see that I do sleep a bit longer each night and wake up less often than without it. What is impressive to me is that I can see the number of apnea and hypopnea spells I have during the night. It is a little scary to think I actually stop breathing during the night. this app allows me to “see” that I have a serious problem and that I need to continue my CPAP program.

DreamMapper is an excellent idea and very useful. The resources are great. The one and only thing preventing me from giving this a 5-star rating is the repeated failure of the Bluetooth updates to my iPad. Sometimes it takes a day or two for the data to show up on the iPad even though the data is clearly on the DreamStation. I refresh and attempt to update many times each morning. Sometimes the data shows up after a couple of attempts; other times it is delay for up to 48 hours. Makes no sense at all.

Update: The recent update failed to fix the problem with missing data. I have verified with my provider that the data IS in the machine on the SD card; but frequently fails to download to DreamMapper. The problem is random. Sometimes the data arrives after a few days, sometimes never at all. I will say that data arrives better than 90% of the time; but this problem makes the reports out of DreamMapper useless. Very disappointing...

Terrible: This new app version is just about useless. Only info is time used, ahi and mask fit. No info to help improve

I sure am getting tired of having to change my password because my perfectly good password won't be accepted or having to scan the machine again. I don't know why anyone would want my f--king information in the 1st place, so get this problem solved.

I see I'm not the only one having problems all of a sudden. Ever since my Moto g Stylus 5G phone upgraded to Android 12, my Dreammapper app won't pull data from my CPAP. It seems to connect ok, says data transfer in progress, but then comes back and says it can’t update right now and try again later. I’ve reset the app, removed and reinstalled the app, unplugged my machine (all at the same time so it’s like a new install). Bluetooth and app see my CPAP machine and connect ok but can’t transfer the data. If I look at the machine itself I can see the data but it’s not getting transferred to the app. Was having zero problems before the Android upgrade.

Terribly useless and frustrating app. Just got a Dreamstation 2 to replace my carcinogen-infusing Dreamstation. Faith in Philips very low. The app doesn’t pair with my iPhone 12 running very latest software. Terrible app design, making it so difficult to use - and I’ve successfully and easily used the app for my travel Resmed Airmini without any issues at all…. Disappointed and frustrated.

Ever scence the up grade to the app in April, unable to pair with phone, yes I have done all the uninstall / reinstall things no luck

I was delighted with the DreamMapper app until we changed our WiFi server a few weeks ago. Since then I can’t pair the app with my i-phone. The DreamMapper won’t pair, and I’ve tried all the attempted fixes listed above. Do you have a fix for all these pairing problems? I’m ready to ask my physician to replace the DreamMapper with a functional CPAP.

The DreamMapper app on my iphone takes days to upload data. As of today (Thursday 20/05/21) I am still waiting for results for Monday, Tuesday, and Wednesday nights. Happens all the time - very frustrating. How do i fix this problem?

Yes I have the same problem since April 2021, I have tried all the recommendations but nothing transfers, It is making it easy for me to change brands next time as my sister in law has never had a problem with Resmed, sounds good!! Tony. Ps it is so frustrating that is is a bigger health problem!!!

No data has loaded on my cpap app since March 12. Thank you for your assistance.

It was working fine until around April, 2021. Then it stopped updating the data on my cellphone. I tried uninstalling and reinstalling it but still didn't fix the problem. My daily data has ceased being refreshed even though the app shows 100% data transferred. I tried emailing their support but received no response.

I've been using DreamMapper almost 3 years with relatively few problems, it abruptly stopped working when I upgraded to iPhone 12 Pro Max. I called tech support at the end of February. They walked me thru and we got it working again but it stopped working the very next day. I asked the tech to email me instructions on what we'd done in case it stopped working again, he did not. I fiddled around with it and got it working again but with the same result. I've not been able to get it working again for most of March and all of April. I recently attempted unsuccessfully to contact tech support again, waiting up to 45 minutes each time to connect and finally gave up. A representative at Respironics gave me a different number to call. A recording instructs me that they are not accepting calls. I GIVE UP!!! I'm trying to find a site where I can give as crappy a review as possible because this product is pure crap and I can't get support.

I have been using this app for approximately 3 weeks with no problem until today. Now it is wanting me to sign in and won't accept my password. To reset it I am required to enter my serial number which it also rejected. When calling help line was on hold for 20 minutes only to be told that is how the system is set up. Nothing they could do. Why was I required to enter all this information when I signed up if I still have to jump through all these hoops to reset my password? I don't have this problem with my bank account. This is totally unacceptable. I have nothing good to say about your company.

I have a S4 Samsung and it will not install on this old phone. Is there an old app I could use. I can not see it in play store, and going to web site I can get to the app but it says "you device isn't compatible with this version" Thanks Steve

For almost a month the app will not transmit any of my Information to my phone. I called and “our engineering team is aware of the problem”. And now it’s like the machine is losing information. I was one night away from my goal on Friday morning and yet this morning it says I’m 4 nights away. I’m ready for this to get fixed. And yes, I’ve deleted and reinstalled the app three times. I’ve re-registered my machine three times. I’ve even forgotten this device at least 10-12 times.