MyUPMC Reviews

I thought that I really liked MyUPMC at first because it’s convenient, but it turns out it’s not convenient because the workers don’t make it that way. I tried to renew my prescription (which is important) on November 4th. I hadn’t heard anything back so I waited a little. About a week went by and I still hadn’t heard anything. So I sent a message to my doctor, which can be read by any of the staff, and still no response. It is now November 19th and I still don’t have my prescription renewed. I even sent them a message stating that this is important and if something isn’t done today then I’m going to switch providers. And still nothing. So today I am going to have to go the ER to get the medication that I need. This is disgusting.

The new app doesn’t appear to really offer anything more than the other app (myChart) offered, just a different look.

I was hoping for an improvement, but it still lacks the ability to message all my UPMC doctors -only select ones that opt in are available. The ability to see doctors’ notes is attractive, but only if they enter info - out of 5 doctors, and 2 recent hospital visits only 2 entered any information at all, and that was limited to vitals and current diagnoses. When I click on schedule an appointment, I get a phone number to call - surely UPMC can do better that than. Finally, wishful thinking on my part, but I was hoping for iOS health app integration instead of a UPMC silo.

I like that I can see all of my test results in MyUPMC - that is a nice feature. The scheduling feature is ok, but about half the time I still need to call UPMC for assistance.

The appointment scheduler is 50/50. I find myself still having to call places to make appointments fairly often. But I do like that I can see when my next appointments is, with whom, and where it is located. That is very helpful on the day of the appointment.

However billing (and billing across UPMC in general) is ridiculous and needs work. If I select “details” to find out why I owe a certain amount, I should see the reason for the amount. Not the number merely repeated again without stating which service this fee is for. If I go to statements to see details, it once again just restates the fee but not the reason for the fee/service provided. I’ve had a lot of medical appointments recently and I’m finding it very hard to keep track of what I paid for which appointment when I am given no information. Also, some services like PT can’t be paid for in MyUPMC or on UPMC’s main website in the normal billing place?! Their bills state you can pay online, but I have to spend 30 minutes trying to find that specific bill and payment method. If MyUPMC had provided details of what I was paying for, I might not have received threats of sending me to collections in the mail from PT’s billing dept.

MyUPMC is fine, but after looking at MyUPMC Privacy Report in iOS 15.2, I’m curious why the this app app has been using data from the microphone twice in the past couple days even though I haven’t had any virtual visits with a doctor in nearly a year. After talking with UPMC support, they’re unable to provide an explanation why their app continues to use the microphone and have not provided a resolution since I last emailed them in February of 2022. The developer response here is that it’s used for virtual visits (even though I haven’t had any recently and MyUPMC continues to regularly access the microphone) and despite them asking me to reach out to support, their support agents have not emailed back.

Check for yourself! Go to MyUPMC Privacy Report under Settings > Privacy > App Privacy Support > Data & Sensor Access to see if this app is also unexpectedly accessing the microphone on your phone.

I don’t like that I can’t sort my test results by date or have the same functionality as the website. I can’t show the results on the graphs or compare previous results. Sometimes past appointments are not able to be viewed by some error or programming fault. They video visits usually work. It has a lot of room for improvement. The website is better for most things. It’s faster than the website, I think, but the functionality (especially the viewing of test results and appointments) needs to improve significantly for me to give 5 stars. I think UPMC knows all these problems, but I’m just putting them here in case they don’t…

The mobile app version of this app is inconsistent with and not well integrated with the desktop version of the application. Numerous times I have received an email alerting me to the availability of new test results or new communication from my physician only to find that they were not available on the mobile (iPad/iPhone) versions of the this app app. But if I logged in through the desktop web version of this app those new tests or communications were visible. It sometimes takes hours for the mobile app data to catch up to the desktop web version.

I have been going to the same fabulous practice for 40 years for routine gynecological exams. The practice is made up of several Drs/PA’s/CNP’s. There are 3 individuals that have seen most often in the last 10 years and naturally I want to use MyUPMC to look at availability in the practice schedule to see if one of them is available. But MyUPMC does not allow this. It will only check availability of the last doctor I saw. It is annoying. I should be able to select from several providers within a practice and see who has openings available - not only the last doctor I saw.

You used to be able to compare previous test results with the most recent test results. With the new update that function is no longer available anymore. As mentioned in an email to me, “We're always looking for ways to improve MyUPMC and sorting lab results is a great suggestion.” although, the email said it was a great suggestion, it was not a new suggestion. That is the way it functioned before the update or before that, as I had not chosen the function in some time. I used to be able to see and compare several years of results of the same test. I am unable to do that now. I’m not really sure when it changed, but it has. It would be great if that function could be reinstated. Thanks for listening!

Over the last 6 months I have seen 4 doctors in the UPMC network who have been listed as “head of the department” only to be treated as dirt under their fingernails and not even addressed to the problems I was seeing them for. It was all a total waste of time and money. Not one of them even stopped to listen to me or tried to get to the root of the problem. Each one brushed me off to have physical therapy for 4 separate and non related problems. I will avoid UPMC doctors at all cost now. They aren’t worth the paper their so called diploma is printed on.

I really like MyUPMC and use it a lot. But it does not work as well on my iPad. I have an iPad Pro that I use with the smart cover & keyboard. That requires that the iPad be in Landscape mode. However, the this app App stays in portrait mode and will not switch to landscape when I rotate the screen. That makes it difficult for me to type (messages, appointment requests, entering health tracking information, filling out pre-visit questionaires, etc) while using MyUPMC on my iPad. There has to be some way to fix that. If you are able to fix that, MyUPMC would be near perfect! Thank you.

The visit instructions for the Dexa Scan “Upcoming Appointment” notice needs to be updated to include “Do not take Vitamin D on the day of the Dexa scan appointment.” Unbeknownst to me, I took my morning Vitamin D since it was not on the do-not-take list of the system generated uncoming appointment details. I was refused the scan and had to reschedule. I called the this app help desk regarding this omission to no avail. I also sent an email to the this app help address in MyUPMC . What a waste of my time and UPMC staff time. Otherwise, I have had no issues with using this app. Thank you!

Feedback for doctor visits and test results is wonderful, and since it’s written you have time to digest and even do a bit of research if you wish. However if you are looking for billing information you can forget about it. Access to outdated billing is available, although like the actual bill, is not straight forward. Current billing information has a link to details that takes you to a page without any additional information. Very frustrating.

While MyUPMC always provides good information on visits and tests, nice to see it finally came out with a version again that works on iPad. But so disappointing to see it is in vertical mode only. I have a keyboard and use my iPad most of the time in horizontal mode. Today, hard to believe they don’t allow MyUPMC to rotate to horizontal. And I didn’t see a LOG OUT button anywhere. Last version has it right on the side of the menu.

It took a bit to open and get it installed etc.. However, the wonderful UPMC call person was as patient as a mother teaching her child... ok, I am not very tech savvy...
We were on the phone over an hour!! Yet they never were anything but polite and helpful.
Once installed, I have yet to have a problem using it for whatever I wanted to see or do. Do I still call offices to make appointments, or check in to my appointment on the office itself? Yes, but the days of calling to ask when and what time my appointment is ( because I can’t find it in my iPhone) are over. Plus, you can see test results instead of waiting, calling, and holding for a nurse .

I recall being able to see many of my repeat labs, side by side. Whether over months or years, I don’t recall. That was very helpful to me.
Explaining a test would help as well. “ Lytes . “ Cute. Think we grew up at some point Electrolytes ? Makes sense to me. In a more perfect world it would be terrific for the patient to know exactly what your testing for.
I use MyUPMC frequently. I check laboratory work more than once. I thought I could cancel an appointment on here too, no such luck. Room to improve.

MyUPMC is the future. I’ve had two emergency appt. ovet the video interface. Real time and send your scripts to your drug store. Really very convenient. Plus you can see your blood test history. Ask your doctor questions. I just can’t see the down side. This is kind of like when banking and checking flipped to online. Maybe a bit worrisome at first but now bill paying is 10 minutes and no stamps. Nice Job UPMC.

Anytime I’ve had a question about a test that was done this system was always up to let me know early as possible so it definitely can help for those who worry a lot like me about test and any findings . May save lives one day if you think about it with doctors being so busy to spread news to point a to point b you can have your access right in Palm of your fingers ready to get the ball going on ur health.. god bless the sick and hope that they find this system helpful as I did.

🍁🧠 MyUPMC works perfectly on my iPhone; it definitely helps keep my doctors posted constantly on my health concerns with pictures of my concerns to add to my medical files so they remember what it looks like at first; it’s so much easier than driving to the UPMC place to keep the doctors posted in person trust me!; I always get a reply back either from the doctor themselves or their nurses, medical assistants or other colleagues with the doctors. If you are a patient with UPMC I strongly recommend setting up your account information with a password & download MyUPMC immediately.🍁🧠 thank you.

I loved MyUPMC when it worked. Now I have a child with health issues and I haven’t been able to access MyUPMC or app support in weeks. I’m hoping by submitting this review it will call attention to this. This is the error message I get:

My UPMC is currently unavailable. Please try again later. For additional assistance please contact this app support.

When I try to access my UPMC via a web browser is says the server could not be found. I would like to be able to send messages to my child’s doctor.

I do so much better managing my healthcare with MyUPMC. I have REALLY bad anxiety so it’s hard for me to even CALL and make appointments sometimes let alone call to discuss a problem I’m experiencing. I love having access to message my doctor and staff so easily. It’s perfect too because on weekends if I’m having symptoms I won’t follow up if I’m feeling better Monday, but it’s something my doc needs to know... I’m more likely to tell her. Also knowing the exact time/location for an appointment without making a phone call. It’s your entire healthcare at your fingertips for REAL!

I was trying to paste the text of an article in for my doctor. I kept getting an error message “unsupported characters”.

Hello, 1985 is calling and it wants its software back.

I could not paste at all because some dropout from User Interfaces 101 did not understand responsible UI design. I used the Web interface and it worked perfectly. So I did the only responsible things I could do: wrote nasty feedback, deleted MyUPMC from my iPhone, and wrote this review. I have a 54-year professional programming career and I would never have written anything this bad. But I know how to program responsibly. Whoever wrote MyUPMC did not.

App is great but needs improvements. A lot of the content accessible on the website is still not accessible on MyUPMC . For example, previous test result comparison chart. It would really be helpful to see the changes of lab work by tapping on the specific test.
Additionally, doctors after-visit notes do not show up on MyUPMC either.. super important to be able to read this information as a patient.

Although I prefer the setup of the original this app, I like having access to this site and use it often. Before you could access more information, but that doesn’t seem to be the case anymore. Example. Blood work through the years. You could track A1C, ALT, ASP, Glucose, etc. NOT sure why it’s gone. I just now get bombarded with upcoming appointments!

Seriously best app I’ve used. Simple to use. Choices are clear....appointment needs, medication needs, option to ask questions of doctor or nurses, plus all your medical info at your fingertips: office visit summaries, testing ordered, test results, etc. It’s all there quickly & clearly. (And staff & physicians are super fast at responding to questions....sometimes within minutes!) I highly recommend!

This Application has saved me so much time, made my life easier, so much easier. It’s super easy to work, you don’t have to think about it. I have a rare cancer and I’m on this all the time. It’s keeps me updated and informed on all my appointments, schedules, testing, also I can ask questions to my doctor and even they reply! This is a wonderful Application. Download it you won’t be sorry:)

I am very pleased with everything MyUPMC has to offer.. and the ease of being able to see my appointment schedule and addresses of the doctors and the ability to ask questions and get answers fairly quickly. Thank you for your attention to these apps and making them possible. Sincerely, Cathleen Gray

MyUPMC has made it so easy for me to see everything at one place. One feature that appeals most to me is taking a look at the test results as soon as they’re available in the system. Also communicating with Dr’s office has become so much more convenient!